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Work Background
Spark Photo BoothsPhotography Specialist
Apr. 2023Angier, North Carolina, United States
Best BuyEnterprise Customer Care
Nov. 2017 - Aug. 2023Minneapolis, Minnesota• Support employees remotely with multiple processes via chats and calls while ensuring all corporate level metrics are met and/or exceeded on consistent basis.
• Communicate with colleagues and leaders to assist with case management procedures as well as complex systematic issues.
• Accurately document and escalate all incoming communication to the proper channels
• Coach employees on Standard Operating Procedures to ensure that all protocols are followed accordingly. • Implemented new chat structure to alleviate unnecessary inbound calls, and increase employee productivity
• Analyze data to check for errors and inaccuracies within orders, purchase orders and inventory
Best BuyOperations Manager
Mar. 2014 - Nov. 2017Howell, New Jersey, United States
Best BuyInventory Merchandising Supervisor
Mar. 2013 - Mar. 2014Brick, New Jersey, United States
Best BuyCustomer Service Specialist/ BOL
Jun. 2009 - Mar. 2013Manahawkin, New Jersey, United States
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