Best BuyEnterprise Customer Care
Nov. 2017 - Aug. 2023Minneapolis, Minnesota• Support employees remotely with multiple processes via chats and calls while ensuring all corporate level metrics are met and/or exceeded on consistent basis.
• Communicate with colleagues and leaders to assist with case management procedures as well as complex systematic issues.
• Accurately document and escalate all incoming communication to the proper channels
• Coach employees on Standard Operating Procedures to ensure that all protocols are followed accordingly. • Implemented new chat structure to alleviate unnecessary inbound calls, and increase employee productivity
• Analyze data to check for errors and inaccuracies within orders, purchase orders and inventory