VentiaDispatch Customer Care
Feb. 2025 - Mar. 2025Christchurch City, Canterbury, New Zealand• Worked as a temporary contract employee • Trained in using different system applications such as Office365, Power BI, and industry-related applications needed for the role
• Arranged appointments with customers and coordinated with assigned technicians through inbound and outbound calls
• Helped customers in resolving appointment concerns and related requests
• Assisted in upkeeping the database with scheduling, appointment times, customer information
• Updated system notes and performed other general administration tasks