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Work Background
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)Program Coordinator
Apr. 2023Boston, Massachusetts, United StatesDivision of Apprentice Standards
International Institute of New EnglandHR Recruiter
Apr. 2022 - Sep. 2022Boston, Massachusetts, United States● Oversaw full-life cycle recruiting of 45+ requisitions for HR, finance, marketing, development, and case management roles using ClearCompany, decreasing time-to-fill by 75%.
● Conducted a job and task analysis for over 30 positions, resulting in new requisition templates to ensure compliance with employment laws and regulations and company talent needs, increasing job posting views by 800%.
● Led an hiring question design, development, and training project for phone screens, hiring manager interviews, and reference check for 15 hiring managers at multiple locations, increasing consistency across the hiring process.
● Collaborated with the HR team, hiring managers, and operations team to create a new process for 32 new hires’ onboarding and training, increasing new hire retention rates. ● Analyzed staffing progress from job boards, ClearCompany, and ADP Workforce Now, leading to a stronger understanding of the employer brand in the marketplace.
International Institute of New EnglandEmployment Services Case Specialist
May. 2021 - Apr. 2022Lowell, Massachusetts, United States● Oversaw full-cycle career counseling support for 54 family units of refugees, immigrants, and asylees, exceeding target goals by 20%.
● Facilitated client’s career counseling program by liaising with 3 cross-functional teams, 3 community partners, and 10+ employers to track progress for 54 clients, ensuring 98% job retention after 3 months.
Moore Staffing ServicesTalent Acquisition Specialist
Aug. 2019 - May. 2021Methuen, MA, United States● Engaged with 30+ clients for 8-12 monthly requisitions using a consultative approach to understand staffing needs, role requirements and the ideal candidate fit for HR, Healthcare, Accounting, Finance, Supply Chain, Sales, and Manufacturing roles using AkkenCloud.
● Created and implemented new talent marketing strategies by increasing employer branding on Indeed, ZipRecruiter, LinkedIn, Monster, and Career Builder, increasing the number of applications and positive experiences of candidates.
● Onboarded, trained, and mentored two TA Specialists on ATS systems, job boards, and best practices.
SayDaNar Community Teaching Assistant
Jun. 2019 - Aug. 2019Lowell, MassachusettsVolunteered in teaching Elder Immigrants for their upcoming citizenship interviews
International Institute of New EnglandCommunity Services Coordinator
May. 2019 - Aug. 2019Lowell, Massachusetts, United States● Supported 12 refugees and immigrants by finding housing, registering for school, and applying for public benefits.
● Conducted cultural and community orientations to 12 refugee families
JumpstartAmericorps Member
Oct. 2017 - May. 2018Lowell, Massachusetts, United States● Developed and implemented materials for classroom activities to promote a rich learning environment for 20 preschool students, resulting in 100% of students continuing to the next grade level.
● Promoted diversity and inclusion in classroom activities by introducing culturally appropriate reading, writing, and art materials.
Ministry of Foreign Affairs of CambodiaAdministrative Assistant
Mar. 2016 - Jul. 2016Phnom Penh, Cambodia● Supported office management functions such as maintaining documentations, drafting and distributing correspondence to other divisions and departments within the Ministry of Foreign Affairs.
● Conducted research on diplomatic policies, press releases, and meeting outcomes, drafted reports, budget requests, and translated documents.
● Led an ASEAN-China Student Cultural exchange session delegate group, consisting of 13 Singaporean student delegates.
Royal University of Phnom PenhProject Administrator
Feb. 2015 - Aug. 2016Phnom Penh, Cambodia● Led logistic support activities by working with 10+ vendors for purchasing, managing events inventory, and finding venues for 20 workshops, conferences, seminars, and festivals. ● Managed budget requests, marketing materials, and correspondence to external stakeholders for all Department of International Studies events.
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