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Work Background
Republic National Distributing CompanySenior Network Engineer
Apr. 2021Atlanta, Georgia, United StatesResponsible for the configuration and deployment of Aruba Silverpeak SD-WAN appliances at over 170 different warehouse and store locations. Configure, deploy and test Cradlepoint LTE Routers at over 100 different locations. Work closely with project managers on the low voltage setup and expansion projects for many different locations which include planning, design, vendor coordination and implementation. Upgrade, Replace and configure Aruba and Cisco end-user and core switches at over 100 different company locations nationwide. Create DHCP scopes as needed per site/vlan.
Voya Investment ManagementNetwork Engineer
Nov. 2017 - Apr. 2021Greater Atlanta Area• Assist in the development, configuration, installation, and maintenance of networked systems including local area networks (LANs) and wide area networks (WANs)
• Support Network and Telecom Admins/Engineers in deploying new network/telecom infrastructure, systems, and services
• Configure and troubleshoot Cisco routers, switches, and basic infrastructure technologies
• Support VoIP implementations, SIP trunking and SIP endpoints
• Troubleshoots network problems
• Assist with installation of terminals and associated hardware
• Perform routine network configuration management functions
• Optimize network performance and monitor network activity
Voya Investment ManagementSenior Desktop Support Technician
Mar. 2010 - Dec. 2017Atlanta, Georgia• Provide technical services to a 500+ employee site.
• Handle all upper management support and requests.
• Process all shipping and receiving requests and tasks. • Facilitate large software migrations, complete all build configurations and install all desktop equipment.
• Train all new team members on policies, procedures and processes.
• Complete all incoming escalations and requests to meet service level agreements. • Schedule and manage all video conferences and meetings using Cisco TelePresence.
McKesson Health ITHelpdesk Support Technician
Nov. 2009 - Mar. 2010Alpharetta, GA• Supported 16 different major hospitals and their facilities.
• Installed and supported all network printers
• Escalated all appropriate issues to second level support. • Assisted end-users with all hardware and software related issues.
Access General InsuranceDesktop Support Administrator
Apr. 2009 - Oct. 2009Atlanta, GA• Configured desktops and laptops with all necessary applications and programs for all new employees.
• Created user accounts, distribution groups and reset passwords using Active Directory.
• Used remote applications such as, Dameware, Bomgar, and Remote Desktop to assist end users with any software related issues.
• Installed and applied necessary patches and updates to all user machines.
• Composed trouble tickets for all incoming helpdesk calls and assign to appropriate engineer.
• Setup user accounts on Blackberry Enterprise server and assist users with Enterprise activation.
• Supported all in-house applications such as: C4, AOPS, and Whitehill and rebooted application servers when needed.
N.E.W. Customer Service Companies, IncTechnical Customer Support Rep for Direct TV
Jan. 2009 - Apr. 2009Telecommute• Troubleshoot all customer equipment issues and dispatch service technicians if needed. • Handled all incoming calls dealing with DirecTV service. • Logged all calls and schedule appointments using SIEBEL. • Processed payments on accounts.
Warranty Corporation of AmericaTechnical Support Representative
Sep. 2008 - Jan. 2009Norcross, GA• Provided end-user support to customers with technical issues on the following: TVs, Desktops, Laptops, Printers/Scanners/Faxes, Digital Cameras, PDAs, etc. • Updated and processed warranty claims. • Dispatched On-site service technicians to customer homes for hardware repair. • Worked closely with Team Leads to assure customers are provided with outstanding customer service.
Atlanta Triumph DucatiDesktop Support/ Managers Assistant
Mar. 2008 - Sep. 2008Atlanta, GA• Installed and maintain all software on workstations, including Windows, MS Office, Lightspeed, and ARCO. • Troubleshot and repair all PCs, printers, scanners, and fax machines. • Updated all workstations with current virus software. • Set up email accounts using Outlook Express. • Assisted parts department with all inventory ordering.
HealthPort TechnologiesSenior Help Desk Technician
Apr. 2004 - Mar. 2008Alpharetta, GA• Imaged and configured desktop and laptop computers for new internal and field users. • Provided telephone and onsite support to customers for a variety of hardware and software related issues in a 300+ desktop/laptop environment. • Developed and maintained Help Desk troubleshooting methods, procedures and policies. • Trained at least 5+ employees on all applications, operations, and procedures. • Diagnosed and troubleshoot Laptops, Desktops, Scanners, Microfilm machines, Printers, Scanners, Windows OS, and Smart Document Solutions applications, i.e.: eSmartlog, Quickview, Smartscan, Smartlink, and eDisclose.
United States Air ForceCommunications-Computer Systems Operator/ Base Message Center Technician
Oct. 2001 - Sep. 2003Robins AFB, GA• Performed Defense Message System (DMS) software/hardware installations for three major commands encompassing 60 units/tenants. • Troubleshoot and resolved all DMS trouble tickets. • Operate Message Distribution Terminals (MDT’s) and associated encryption equipment. • Received narrative classified and unclassified, organizational messages through Automatic Digital Network (AUTODIN)
• Performed after hours Help Desk operations for base Network Control Center support • Collected and analyzed performance statistics to detect adverse trends and to identify shortfalls in LAN infrastructure. • Prepared and updated maps, connection point diagrams and facility equipment listings. • Maintained COMSEC checklist and inventory COMSEC material.
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