HealthPort TechnologiesSenior Help Desk Technician
Apr. 2004 - Feb. 2008Alpharetta, GA• Imaged and configured desktop and laptop computers for new internal and field users. • Provided telephone and onsite support to customers for a variety of hardware and software related issues in a 300+ desktop/laptop environment. • Developed and maintained Help Desk troubleshooting methods, procedures and policies. • Trained at least 5+ employees on all applications, operations, and procedures. • Diagnosed and troubleshoot Laptops, Desktops, Scanners, Microfilm machines, Printers, Scanners, Windows OS, and Smart Document Solutions applications, i.e.: eSmartlog, Quickview, Smartscan, Smartlink, and eDisclose.