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Work Background
IT Engineer Service Leader
Johnson & JohnsonIT Engineer Service Leader
Feb. 2024Prague, CzechiaBeing the Lead Engineer and Technical Service Owner, my main focus will be on End-user Technologies and Services, so to ensure smooth end-to-end solutions for our internal Users, especially in regards to digital signatures and Adobe technologies.
Intelligent Automation Program Manager EMEA
Johnson & JohnsonIntelligent Automation Program Manager EMEA
Jan. 2022 - Feb. 2024Prague, CzechiaResponsible for the IA Core Program in the EMEA Region, reporting directly to Corporate. J&J has set a goal to create $500MM in IA value across the Enterprise. This program has the responsibility to develop and implement mechanics for engagement & responsibilities across functions, refining strategies, methodologies and change management approaches. Key success factors: CROSS FUNCTIONAL COLLABORATION SUCCEED FAST WITH ITERATIVE IMPROVEMENTS BRING THE RIGHT TALENT & UPSKILL TRANSPARENCY & COMMUNICATION COMMITMENT AS A PRIORITY PROJECT
Information Technology Manager EMEA
Johnson & JohnsonInformation Technology Manager EMEA
Apr. 2016 - Feb. 2022Prague, The Capital, Czech RepublicLead the delivery of technologies and applications in J&J portfolio for internal customers and, after setting it up, manage the regional service desk of senior analysts, providing business requirements analysis and validation across EMEA region, reporting to the IT VP. Processed about 3K customer requests each year under various purposes and formats within SLA. Collaborated with several vendors to convert customer requests in SOW. Enhanced business growth and provided better life to patients by ensuring the best use of budget of $150M. Improved the flow of business process by collaborating and interacting with internal customers as well as creating effective solutions using innovative and co-operative tools to generate attention with modernised approach. • Headed and directed the contact centre and the team of 6 analysts with processing average of 2.5K requests P/A and processed value of about $150M in the EMEA region, by setting up the new IT division and professional services centre. • Improved customer satisfaction by devising latest methods of communication and collaboration among IT teams and customers. • Increased business potential by minimising E2E delivery time of SOW by 8 days and maintained SLA at 96% for activation of SOW.
IT PROJECT MANAGER - DELIVERY
Johnson & JohnsonIT PROJECT MANAGER - DELIVERY
Jan. 2014 - Apr. 2016EMEADirected entire ERP launching operations for Medical Devices IT across EMEA. Delivered services as a leader of project management for IT projects in medical sector. Improved ERP solutions by providing robust support within limited budget and resources as well as in compliance with rules, regulations, and global environment. • Led the IT ERP project team while preparing new BU/Mfg plant, providing operational services within time and budget of $2M. Fully FDA regulated project. • Improved business operations by migrating the ERP and connected systems for a live MFG plant within time and budget constraints. Several systems involved transferred and others decommissioned.
IT Manager MD&D EMEA
Johnson & JohnsonIT Manager MD&D EMEA
Feb. 2009 - Mar. 2014EMEAManaged a virtual team of over 30 technical resources operating in India and Latin America, while reporting to the WW Service Director with direct responsibility for 5 ERP systems’ development and operations. Increased business efficiency and reduced costs by providing co-ordination in 5 of the company ERP systems. Delivered continuous services of managing application development and technical operations and increased performance by adopting innovative solutions for change management, compliance, helped improving internal audits results. Managed around $4M budget to support 1.8K users and maintained SLA at 95%. • Achieved five years of successful Corporate audits by improving quality of controls and reporting correct facts and figures. • Decreased TTR from days to hours by applying severe Business Continuity planning and testing. • Improved business productivity by reviewing the entire documentation system and designing lean processes for approvals. • Led the helpdesk for L1/L3 incidents and managed problem management, dealing with an average of 4K requests P/A at 95% SLA.
IT Program Manager
Johnson & JohnsonIT Program Manager
Oct. 2002 - Sep. 2010EMEAProgram and Project Manager at one of J&J's affiliate, Ortho Clinical Diagnostics. Providing project management in IM for OTC projects. Oracle/Peoplesoft's JDE-E1 suite.
JDEdwards Consultant
ProximaJDEdwards Consultant
Jan. 1997 - Oct. 2002Business analyst for JDEdwards' World and OneWorld software suites. Distribution area International projects
IT manager
SERI srlIT manager
Jan. 1992 - Nov. 1996Responsible for installation and programming.

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