Christopher Ryan - Quality Assurance Engineer, cryan.com

Feedback from Christopher’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

American Freight Appliances & FurnitureQuality Assurance Analyst

Jan. 2024 - Nov. 2024Ashland, Massachusetts, United StatesAs a seasoned QA Engineer at American Freight, I specialize in building automation frameworks and validating comprehensive test suites to elevate software quality, performance, and reliability. With a proven track record of bolstering testing coverage and reducing production bugs, I help ensure seamless, consistent experiences for customers across platforms. Key achievements include: Automation & Test Coverage Expansion: Enhanced software quality for American Freight’s online store with a comprehensive automation strategy using Playwright and Pytest. Developed 200+ test cases, improving system reliability and reducing production bugs by 50%. Implemented automated daily testing, leveraging Playwright for headless testing, cross-browser checks, and UI validation. These enhancements proactively monitored performance, ensuring a consistent user experience while minimizing downtime.. Heap Analytics Implementation: Enhanced Heap Analytics implementation by improving data accuracy through code debugging and user interaction validation. Collaborated with teams to seamlessly integrate analytics into workflows, streamlining reporting and driving better business decisions. Data-Driven Reporting for Stakeholders: Built Python scripts to check XML sitemaps and verify product links, delivering daily reports to address issues quickly. This proactive approach ensured SEO integrity and improved the user experience by preventing broken links. Performance & Accessibility Validation: Executed critical path and end-to-end testing across desktop and mobile platforms, validating accessibility features and product image deployments. Pioneered a holistic testing approach that guarantees inclusive, seamless, and high-performance site experiences for all users. Project Visibility & Collaboration Tools: Designed Jira Dashboards that offer real-time ticket tracking for Product, Development, and QA teams, streamlining project progress and enhancing cross-team communication.

Gannett | USA TODAY NETWORKLead Quality Assurance Engineer

Jun. 2021 - Oct. 2023Boston, Massachusetts, United StatesDuring my tenure at Localiq, I played a pivotal role in shaping the Quality Assurance landscape through innovative initiatives and meticulous attention to detail. I led a transformative initiative, inspiring fellow QA Engineers to create personalized QA Reference Pages tailored to their testing domains. This initiative streamlined the transition process across teams, fostering seamless collaboration. Additionally, I meticulously designed and maintained a comprehensive repository of well-structured test cases, ensuring extensive test coverage and impeccable traceability. In the realm of SAS Quality Assurance, I spearheaded efforts for the pilot team in launching a groundbreaking Buy Online Advertising platform, empowering select newspapers to compete with industry giants like Google Ads. I orchestrated rigorous testing of LocaliQ Admin Center tickets for weekly releases, resulting in a remarkable 20% reduction in post-release defects. Through the development of 50+ detailed regression test cases, I not only paved the way for future automation but also significantly improved testing efficiency by 30%. My expertise in managing DevOps release deployment tasks led to a 25% faster release deployment time and maintained an exceptional 99.9% stability rate in Production environments. I also facilitated manual testing support for diverse teams, optimizing processes through adept use of technologies like Kubernetes and Postman.

Gannett | USA TODAY NETWORKDirector QA

Jun. 2020 - Jun. 2021Boston, Massachusetts, United States

Saint Bridget Catholic ChurchVolunteer Videographer

Mar. 2020 - Sep. 2023Framingham, Massachusetts, United StatesI have been a videographer for Saint Bridget Church Masses for the past three years. In this role, I am responsible for recording and editing the weekly Mass services, as well as other events as needed. I also use my videography skills to create promotional videos for the parish and to document special events. I use multiple cameras and audio recorders to capture the Mass from all angles, and I edit the footage in Final Cut Pro to create a polished and professional video. I also work with the pastor and other staff members to ensure that the videos meet their needs and expectations. In addition to my videography skills, I am also experienced in process improvement. I have developed and implemented a number of processes that have helped to reduce the time it takes to produce our Mass videos. For example, I have created a system for organizing and labeling our footage, and I have developed a template for editing that I can use to create videos quickly and efficiently.

WordStreamQuality Assurance Manager

Sep. 2011 - Jun. 2020Greater Boston AreaIn my role at WordStream, I managed a diverse team of 3 QA Engineers in Boston, Massachusetts, and 4 QA Engineers in India, seamlessly coordinating between onshore and offshore teams to ensure the smooth execution of weekly testing processes. Through regular team meetings, performance evaluations, and personalized coaching, I fostered a collaborative environment that encouraged professional growth and development among my team members. In the realm of Testing and Quality Assurance, I played a pivotal role in streamlining our workflow by implementing a Jira system that efficiently tracked ticket progression for releases. I collaborated closely with software developers, product managers, and stakeholders to define testing requirements and prioritize test cases, ensuring alignment with our product goals. I developed and executed comprehensive QA strategies and test plans for advertising management software, specifically for platforms like Google Ads, Bing Ads, and Facebook Ads. To simulate real-world user scenarios, I created and maintained test accounts on major platforms, thoroughly testing software compatibility and functionality.

VistaprintLead QA Engineer

Feb. 2008 - Sep. 2011Lexington, MassChristopher Ryan was a champion Lead QA Engineer at Vistaprint. Chris delivered three years of highly effective Quality Assurance Testing using the latest .NET automation technology in a fast-paced environment. Prior to leaving Vistaprint, Chris was focused on building tools to assist with Manual Testing using PHP and ASP .Net.

Refresh SoftwareImplementation Specialist

Jan. 2003 - Dec. 2008Christopher Ryan was an Implementation Specialist at Refresh Software. Since joining the company in 2003, he has performed at various levels of implementing Content Management at various customers. He has done complex template programing with a number of scripting languages such as ASP, JSP, CFML, and PHP. He has conducted on site training for a variety of customers such as American Institute of Architect, Military Officers Association of America, University of Colorado, StormCenter and Society of Neuroscience. Christopher has also been in charge of Quality Assurance of the next release of SiteRefresh and to continually update the online help system.

Acclaim TechnologySoftware Engineer

Jan. 1996 - Dec. 2002Designed and implemented a Time and Billing database application which saved $500,000 in lost billable hours. Application also tracked utilization and had special features for Project Managers. Architected an e-commerce solution to instantly enroll new iPass users using Authorize.net ADC Relay Response method. Created a Travel and Expense public domain application for Netscape's Appfoundry program. Responsible for web marketing promotions: Golf Tournaments, Contests and Corporate programs.

Delphi InternetTechnical Support

Jan. 1993 - Dec. 1995Provided advanced technical phone support to customers on Beta Internet software. Assisted customers with World Wide Web sites and configurations of Netscape software. Followed up phone calls to ensure proper solution was provided. Analyzed technical developments and industry movements within the online services industry. Assisted Online Security Manager with new procedures which have been proven to be effective in tightening security.