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GoogleGlobal Operations Program Manager
Apr. 2022San Francisco Bay Area
GoogleGlobal Program Operations Manager, Google Cloud Managed Services Provider via SMCI
Jan. 2020 - Jan. 2022- Run the Operations team for an existing global program - Google Cloud Manage Service Providers (GCP MSP)- and inform designers of any opportunities to improve.
-Created and upheld business processes, improved documentation, relationships and workflows related to operation efficiency and automation
-Managed partner onboarding by working with legal, finance and compliance teams to recruit new ecosystem partners
-Put together a business case deck on each partner including an in depth analysis for leadership to review to secure an invitation into the MSP initiative. -Designed program’s partner communications, and managed business needs based on partner feedback. -Ran operational cadence with 3rd party Vendor and partner to coordinate partner assessment communications, completion, and make improvements.
-Well-versed in implementation of operational assessment and conducting functional requirements analysis for business growth, forecasting, and commit attainment for our partners to achieve 80% YoY growth.
-Oversaw over 35 partners, and orchestrate, prepare, and assist conducting QBRs with the sales team and partners with leadership.
-Conceptualize, lead, and support cross-functional initiative with partner teams for training.
-Provided Sales team with analysis of partner data of customer spend, product mix, commit attainment and forecasting to ensure successful communication with the partners to enhance their performance.
-Pulled pipeline data for the marketing team to find growth opportunities in different regions.
Ontos Healthcare/RemiajinGlobal Program Manager
Oct. 2019 - Dec. 2020-Worked and managed relationships with multiple vendors, implemented KPIs for each vendor, and held QBRs to help with best practices and business growth. -Enhanced business processes and built sales collateral for other team members.
-Led business analysis on accounts to find areas of improvement, and business growth opportunities.
-Managed nationwide territory, pipeline and customer base, generating revenue growth through sales.
-Conducted business with C Level executives, and other cross functional teams on road maps for consulting, and delivering solutions and resource management.
MaxonicProgram Manager
Jan. 2019 - Oct. 2019-Built and maintained relationships with clients with staffing solutions and resource management. -Created business best practices and sales collateral in customer retainment and business development via LinkedIn for other team members.
Dolby LaboratoriesDigital Project Manager
Nov. 2018 - Jan. 2019-Contracted project that was to create and maintain dashboards of each of revenue spending, and managed the digital process from conception through to design and development, setting deadlines and key deliverable for staff.
Avenue CodeProgram Manager
Sep. 2017 - Jul. 2018San Francisco Bay Area-Initiated the flow process between the Client Solutions team and the recruiting team. -Improved and kept relationships with top clients in staffing solutions and resource management. -Optimized website,created marketing campaign emails,testing & deploying, SEO, & performance reports. -Established and refined dashboards of each of revenue spending, and headed the process from conception through to design and development, setting deadlines and key deliverables for staff.
IBMProject Manager
Jan. 2016 - Jul. 2017San Francisco Bay Area-Proactively identify upcoming risks, inefficiencies, issues, and bottlenecks, and resolve cross-team issues
-Analytical & problem solving experience including defining & collecting key metrics across projects
-Spearheaded the entire lifecycle for multiple multimillion-dollar Security Services projects, including scope, timelines, budgets,staffing, deliverables, and kept communication with team and clients.
CollaberaGlobal Program Manager
Jan. 2014 - Jan. 2016West Coast-Understood business needs, translated them into product requirements and created execution plans
-Manage cross-functional programs in a matrix organization covering a range of areas
-Created and nurtured relationships with clients while delivering staffing solutions and project management at -3 Fortune 500 companies across the US & India
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