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Work Background
BILSTEINKey Account Manager - – East Europe, IT, ES & PT
Apr. 2020GermanyIn my role, I develop and execute customized market strategies for both Eastern and Western Europe 🌍, focusing on increasing customer turnover 💰, expanding market share 📈, and driving long-term growth 🌱. I ensure these strategies align with my company’s broader goals 🎯, ensuring a sustainable competitive advantage across regions. I take full responsibility for overseeing regional marketing budgets 💸, ensuring optimal allocation of resources across various campaigns 📊, media plans 🎥, and PR activities 📣. My goal is to maximize impact while driving cost efficiencies in the Eastern European market, ensuring every dollar spent generates value for the company. I lead and organize high-profile stakeholder events 🎉 such as house fairs and strategic conferences 🏢, working to strengthen relationships with existing clients 🤝, attract new business leads 🧑 💼, and boost brand visibility 🌟. These efforts directly contribute to generating valuable leads and expanding our market presence. I also take charge of global initiatives 🌐, including overseeing my company’s participation in major industry events like Automechanika Frankfurt 🚗, ensuring all efforts are aligned with the company’s global goals. By positioning the brand strategically, I help drive growth and expansion in key international markets 🌍.
BILSTEINJunior Key Account Manager Eastern Europe
Aug. 2018 - Mar. 2020Germany- Providing creative inputs by supporting the planning and execution of global trade shows, reviewing, analyzing and reporting on various digital marketing activities, metrics, and trends
- Liaise with marketing team and brand agency on media planning and execution
- Conduct a detailed analysis of competing products in the market, synthesize
business problems, identify strategic options, define outcomes and gain consensus among senior management on international challenges
- Working at various projects and implementing shows from the beginning until the end
Radisson BluSummer Internship
Jun. 2014 - Sep. 2014Croatia• Execute orders from supervisors and ensuring tasks are completed in the shift
• Managed customer billing for rooms, food, liquor, or telephone calls
• Built the hotel brand through providing excellent customer service
Privredna banka Zagreb d. d.Stručna praksa / Internship
Jul. 2013 - Aug. 2013Croatia• Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Improved customers banking experience with the bank by ensuring that the customers are attending to promptly and all challenges are resolved without delay. • Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service.
Zagreb School of Economics and ManagementStudent Assistant - Marketing Office
May. 2012 - Sep. 2014Zagreb• Give the information about enrollment, classes, special events, tuition and directions to campus
• Created and maintained marketing reports detailing business market trends
• Provided On-the-Job training to new employees for basic and advanced processes
• Developed in-depth admission aids detailing processes for successful operations
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