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Work Background
BILSTEINKey Account Manager - β East Europe, IT, ES & PT
Apr. 2020GermanyIn my role, I develop and execute customized market strategies for both Eastern and Western Europe π, focusing on increasing customer turnover π°, expanding market share π, and driving long-term growth π±. I ensure these strategies align with my companyβs broader goals π―, ensuring a sustainable competitive advantage across regions. I take full responsibility for overseeing regional marketing budgets πΈ, ensuring optimal allocation of resources across various campaigns π, media plans π₯, and PR activities π£. My goal is to maximize impact while driving cost efficiencies in the Eastern European market, ensuring every dollar spent generates value for the company. I lead and organize high-profile stakeholder events π such as house fairs and strategic conferences π’, working to strengthen relationships with existing clients π€, attract new business leads π§ πΌ, and boost brand visibility π. These efforts directly contribute to generating valuable leads and expanding our market presence. I also take charge of global initiatives π, including overseeing my companyβs participation in major industry events like Automechanika Frankfurt π, ensuring all efforts are aligned with the companyβs global goals. By positioning the brand strategically, I help drive growth and expansion in key international markets π.
BILSTEINJunior Key Account Manager Eastern Europe
Aug. 2018 - Mar. 2020Germany- Providing creative inputs by supporting the planning and execution of global trade shows, reviewing, analyzing and reporting on various digital marketing activities, metrics, and trends
- Liaise with marketing team and brand agency on media planning and execution
- Conduct a detailed analysis of competing products in the market, synthesize
business problems, identify strategic options, define outcomes and gain consensus among senior management on international challenges
- Working at various projects and implementing shows from the beginning until the end
Radisson BluSummer Internship
Jun. 2014 - Sep. 2014Croatiaβ’ Execute orders from supervisors and ensuring tasks are completed in the shift
β’ Managed customer billing for rooms, food, liquor, or telephone calls
β’ Built the hotel brand through providing excellent customer service
Privredna banka Zagreb d. d.StruΔna praksa / Internship
Jul. 2013 - Aug. 2013Croatiaβ’ Resolved service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
β’ Improved customers banking experience with the bank by ensuring that the customers are attending to promptly and all challenges are resolved without delay. β’ Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service.
Zagreb School of Economics and ManagementStudent Assistant - Marketing Office
May. 2012 - Sep. 2014Zagrebβ’ Give the information about enrollment, classes, special events, tuition and directions to campus
β’ Created and maintained marketing reports detailing business market trends
β’ Provided On-the-Job training to new employees for basic and advanced processes
β’ Developed in-depth admission aids detailing processes for successful operations
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