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Work Background
Sophos HotelsPolyvalent
Sep. 2021 - Jun. 2024Sion, Valais, SwitzerlandMaintaining Service Standards at the Hotel, support other departments when needed, handling temporal responsibilities. Executing day to day operational functions to maintain a smooth closure. handling accounts and performance indicator and presenting it to the GM. Running a 3 shift routine that places me in several locations within the property weekly as productive use of my skills. Guests Relations and handling specific requests. Cooking and servicing the dining area when needed.
AccorGuest Services Manager
Dec. 2018 - Oct. 2020Geneva, SwitzerlandWith a diverse team and role requirements, the Department was moving from passive to active, new contracts were issued with providers, site inspections and new partnerships that yielded in facilitating the operations, shrinking the wasted time and more effecient service. My role as a manager for 7 drivers, 1 Concierge and sometimes receptionists, was ro facilitate their productivity towards smooth and undisturbed flow of operation. Also the Hotel Direction Commitee entrusted me with the Role of Duty Manager on a regular basis, and extended my training to successfuly perform night Audits for the 350 rooms Hotel. we worked side by side with many political deligations, VIPs and High Profile Companies, in addition to regular guests and international tourists.
AccorDuty Manager
Oct. 2018 - Oct. 2020Geneva, Switzerland
AccorReceptionist
Jul. 2017 - Nov. 2018Geneva, SwitzerlandA corner stone for my FD experience. I managed to sharpen my technical skills using Opera PMS. in addition to performing the daily routines (check in, check out, billing, filing, managing groups and rooming listes, rooms management) we have created a comfortable hospitable environment for the guests. respecting grooming standards and daily meetings with the HOD, and reporting back to the AFOM and supervisor.
Hyatt Hotels CorporationSales Executive
Sep. 2016 - Dec. 2016Dubai, United Arab EmiratesIt was a great achievement after experiencing the Dubai demanding Market. In addition to Giving a hand to the Marketing and Events team, I was incharge of establishing the Corporate customer's base for a new hotel that was openened, feeding information to the Revenue department to maintain an appealing rate grid withing its location and compared to our competitors vs. demand and clients' to pay. During of which, I managed to attend roadshows and other national and touristic promotional events. Some of the relations that was established then is still going on and maintained until now. My Jobs consistantly was to keep a watch over the the production of each account, maintain contracts and create tendres, pitch from online sources new business, work with Hyatt's Regioanl VP's team. provide sales strategies and solutions. Entertain the top Accounts and report back to the HOD with currect sitaution vs targets.
Hyatt Hotels CorporationSales Coordinator
Jan. 2015 - Sep. 2016Dubai, United Arab EmiratesThe Position was essentially to persue a smooth flow of the information between departments, establish a trustworthiness to have some critical tasks deligated to me, assist the Sales Manager in his Admin role, and provide qualitative and quantitave data for the department, and be a link in the decision making process in relation to Corporate segment at the hotel. Key Facts in 1 year: - We managed to make the production increase by 3 folds
- We increase the base of producing accounts of more than 100 Rooms per year 20%
- We have established a huge awarness about our brand, in the local market, and GCC area by focusing on 3 key elements, 1. Deliver as promised, 2. Flexibility , and 3. Price Elacticity
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