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Work Background
Jessica Marsh PhotographyFounder
Jan. 2023GlobalPhotography has taught me a lot about the power of changing your perspective and appreciating the beauty of what is often the overlooked tiny details. Following this passion led me to establish an online photography school, creating a challenging and enjoyable learning environment sharing tips and techniques to help others improve all aspects of their photography. I am also very passionate about representation and appreciation so I therefore initiated a global photography project to celebrate diversity, focusing on the LGBTQ+ community. I have completed shoots in Australia, and America and will continue to build this collection of stories and images.
SalesforcePrincipal Success Specialist, Pardot
Mar. 2019 - Apr. 2023County Dublin, IrelandThis role taught me skills that apply across all business models and products. I learned the different conversation styles necessary when speaking with the C-suite as opposed to the end user, how to tailor the conversation and know which elements required attention. Dealing with a wide range of industries and verticals, I am quite versatile and flexible in my approach. My competitive nature transfers into ensuring I can find solutions that work for all parties involved.
SalesforcePardot Senior Client Advocate at salesforce.com
Dec. 2015 - Jan. 2019Dublin, IrelandSwitching from a technical role to a more advisory role was a change, but it allowed me to still leverage many of the skills I attained in my previous position. This felt like a natural transition over to assisting customers with using the tech rather than simply fixing it when it didn't suit. We were able to branch into strategic conversation, goal setting, and larger scale problem solving. I was able to work with customers to creatively resolve issues, or identify gaps where other products and services could assist. I regularly worked across multiple teams provided insights or recommendations to align teams and processes more cohesively.
SalesforcePardot Support Ninja
May. 2014 - Dec. 2015My time in this role consisted of technical support, learning how to troubleshoot, discern and resolve customer issues. Establishing a strong baseline of product knowledge that carried throughout all other roles with Account Engagement (formerly known as Pardot).
salesforce.comSenior Support Analyst (Team Lead)
Jun. 2010 - May. 2014Spokane, Washington AreaWorked through a range of roles throughout the time, focusing on compliance, security, community management and customer technical assistance. Supported both my team and other teams with improved processes and support experiences. Provided a consistently high level customer experience by making sure the team was prepared with the necessary tools and knowledge. As a team lead, I handled escalations and quality assurance, providing training and soft skill training where necessary.
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