salesforce.comSenior Support Analyst (Team Lead)
Jun. 2010 - May. 2014Spokane, Washington AreaWorked through a range of roles throughout the time, focusing on compliance, security, community management and customer technical assistance. Supported both my team and other teams with improved processes and support experiences. Provided a consistently high level customer experience by making sure the team was prepared with the necessary tools and knowledge. As a team lead, I handled escalations and quality assurance, providing training and soft skill training where necessary.