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Work Background
ContegixSystem Administrator II
Jan. 2019 - May. 2023• Achieved AWS Certified SysOps Administrator certification
• Became designated AWS SME
• Consistently in the top 5% in number of tickets resolved
• Top 5% of engineers for first-touch ticket resolutions
• Consistently receive highest NPS scores for customer satisfaction
• 2020 and 2021 Certificate of Achievement for exceeding customer
expectations and goals
• Provide system administration and support for cloud vendor that offers IaaS,
PaaS, and Saas solutions in CMS and DevOps spaces, using Drupal, WordPress
and Atlassian software, as well as internally developed CI/CD software
• Provide support for customers in FedRAMP, PCI and HIPAA environments
• Interact with Networking, DC Ops, Cloud, Security, Platforms and other teams
to resolve customer issues
EAFP Dealers Assoc., LLCSr. Network Engineer
Nov. 2002 - Dec. 2018Merrillville, IN• Designed, implemented, and supported North America-wide VPN network
based on Fortinet equipment to support retail / POS application
• Implemented full UTM capabilities on all firewalls in network (AV scanning,
Web and DNS filtering, IDS, IPS, Application Control, DLP, sandboxing, and
Anti-Spam)
• Implemented multi-ISP eBGP peering for internet redundancy
• Implemented VPN failover to tertiary internet connection in the event of a BGP
link failure
• Implemented secure remote access solution using Forticlient and AD
authentication
• Implemented secure wireless access using Fortinet products
• Achieved NSE-4 Certification
• Identified ways to automate tasks and implement technology that could make
support tasks easier and more cost-effective, while also providing additional
revenue streams for the company
• Developed method to move SCO Unix-based servers running POS application
to VMWare environment
• Developed Python script to integrate nightly processing for POS application
with Unitrends backup/DR solution using Unitrends CLI, JSON, VMWare server
enumeration and threading
• Built Linux-based email server/Spam filter to handle over 20 domains and
route mail to in-house or external servers as appropriate, using Postfix, ASSP,
Dovecot, Horde (for multi-server webmail portal), MySQL, PostfixAdmin (for
web-based emaIL management) and other packages
• Built internal websites using Drupal and custom modules
• Built Wordpress-based website with custom plugins, using PHP backend
and Unix shell to extract POS data from multiple legacy servers to present
customers with order status
• Built or ported many customer websites using HTML, CSS, Javascript, JQuery,
Bootstrap, etc.
• Developed e-commerce site using Magento and 3rd-party modules for online
ink and toner business
Self employedSr. Network Engineer
Aug. 2001 - Nov. 2002Marseilles, IL• Owned and operated profitable IT outsourcing company with revenues of
approximately $200,000 in the first year
• Functioned as “The IT Department” for mid-sized waste management
company and several other small- to mid-sized businesses, functioning in
Systems, Network and Security Engineer as well as Project Manager roles
• Provided outsourced IT support and expertise for several IT departments in
larger enterprises
• Orchestrated relocation of waste management company’s headquarters,
including multi-floor cable plant design, installation reviews and certifications,
network redesign, data center relocation (including WAN access for 6 remote
locations), from Data Center to desktop, with no impact to business continuity
• Provided on-going IT support after relocation, consisting of Unix-based
accounting system, Linux mail server, Windows NT and 2000 servers with MS
SQL Server, switches and routers, and secure mobile access using client-based
VPN’s
• Provided IT support for large packaged bake mix company, including
support for Cisco router-based WAN, data center documentation, network
documentation and troubleshooting
Hewlett-PackardSystem Engineer
May. 1999 - Aug. 2001Naperville, Illinois, United States• Interfaced with customers in a consultative role to determine business needs
and objectives
• Worked with customers’ IT departments to identify problems and concerns,
and to establish project plans to overcome implementation barriers
• Architected creative IT solutions using HP servers and networking equipment
to solve business issues
• Led infrastructure design teams and coordinated with outside consulting
firms, resellers, third-party software vendors and others to deliver business
value to customers
• Installed and configured HP9000 systems and software, including Oracle and
WebLogic products, in development and production environments
Symmetric SolutionsSr. System Engineer
Aug. 1997 - Sep. 1998Marseilles, IL• Owned the company with one other partner
• One of the first engineers in the Chicago area to specialize in muli-platform
integration, allowing users to operate in Unix, NetWare and Windows
environments simultaneously from DOS/Windows environment
TerasysSr. System Engineer
Sep. 1996 - Aug. 1997Naperville, IL• Designed and implemented DNS / DHCP infrastructure for large,
Bloomington, IL based insurance company
• Worked on project to extend network backbone to 17,500 insurance agent
offices
• Wrote and maintained Unix shell, Perl and Expect scripts used to automate
rollout, management and usage reporting for local and remote DHCP / DNS
servers
• Worked on design and implementation of a “network on a pallet” project,
allowing for rapid deployment of IT resources to areas impacted by a disaster
ComarkManager, Enterprise Solutions Group
Jun. 1994 - Sep. 1996Bloomingdale, IL• Managed group of 15 Systems and Network engineers
• Functioned as manager as well as hands-on Network and Systems engineer
• Directly involved in pre-sales consulting, proposal and RFP responses,
network design, equipment specification, costing, project management and
documentation
• Designed, developed and implemented of HP9000-based document storage
and retrieval system consisting of HP-UX, NetWare, Windows, optical
jukeboxes and VPN access for 128 remote locations worldwide
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