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Work Background
Hospital for Special SurgerySr. Citrix Engineer
Mar. 2020New York City Metropolitan Area
UBSAssociate Director
Mar. 2019 - Mar. 2020Weehawken, New JerseyWorkspace Portal & Brokering Engineering
Infrastructure & Security Engineering
St. Joseph HealthAnalyst System
Apr. 2016 - Mar. 2019Paterson, NJSr. Citrix Engineer
PresidioPrincipal Consultant
Jun. 2014 - Feb. 2016New York, New YorkSuccessfully deployed, configured and maintained several technologies and systems such as VMware vSphere, Citrix XenApp and XenDesktop at several of Presidio’s clients. Attended training and obtained industry certifications for with Cisco USC and Citrix XenMobil products. • Collaborated with Project Managers, Systems Engineers and client executives on research, design, delivery and implementation plans to ensure successful deployments. • Maintained certifications and knowledge up to date to make sure we follow industry’s best practices.
• Provided IT support to Presidio’s clients and assisted with troubleshooting to identify and ultimately resolve systems issues.
• Performed systems health checks for clients Citrix and VMware environments, designed detailed reports with color coded and grade systems to indicate severity and provided suggestions to resolve such issues.
• Reviewed SOW and design documents for future projects.
Hudson Valley BankNetwork Administrator (Consultant)
Mar. 2014 - Jun. 2014Yonkers, New YorkMonitored all systems on a daily basis to ensure all systems were running and responsive, including Citrix XenApp 6.5, VMware vSphere 5.0 and various email alerts. Installed, updated and configured several critical applications and fully documented procedures. • Successfully upgraded the Citrix XenApp farm to HotFix Rollup 3 and effectively stabilized the farm and resolved several ongoing issues.
• Successfully deployed WSUS 3.0 on a Windows Server 2012 server.
• Installed and configured HP Device Manager, created and deployed thin client images as needed.
• Upgraded Trend Micro OfficeScan server and deployed OfficeScan client to all servers and workstations.
Atlas AirCitrix Engineer
Nov. 2013 - Dec. 2013Purchase, NYAssisted Atlas System Engineers by identifying and helping resolve a printing issue arising from an update to TRAX, a critical applications to planes parts ordering and replacement procedure. Scripted and scheduled a PowerShell command to automatically reset user sessions in a disconnected state to alleviate a connection issue with the TRAX application. • Provided general tech support for Atlas Air users with day to day Citrix administration, resetting sessions, creating and managing published applications as needed.
• Helped internal desktop users recover their files which had been misplaced due to a previous migration.
Actavis plc (formerly Warner Chilcott)System Analyst, Pharmacovigilance
Jun. 2010 - Jan. 2014Rockaway, NJManaged and maintained Warner Chilcott’s Citrix XenApp 6.5 and 4.5 farms ensuring high availability and access for over 300 users worldwide to mission critical applications such as Argus Safety, TeamMate and Octagon Viewer and Validator. Documented and performed application requirements and installations for delivery via Citrix. Effectively coordinated resources and efforts through the Argus Safety upgrade to version 5.2.3 among vendor, several internal teams and consultants. Successfully executed all test scripts to install and configured Argus Safety deployment and collaborated with vendor to resolve issues in a timely manner. • Provided technical support for Argus Safety systems and users and outside consultants.
• Properly documented changes to the Argus Production and Validation environments ensuring they meet SOP guidelines and FDA compliance procedures.
• Managed user access to Citrix applications and provided technical support resolving connection and compatibility issues. Help Desk Technician (06/2010 – 12/2011) Enhanced the entire laptop re-imaging process by documenting the necessary steps and establishing multiple workstations that allowed us to work on several associates’ computers at the same time and efficiently reducing turnaround time by about 50%. • Provided general technical support to internal users.
• Performed laptop replacements for Sales Force Representatives.
• Installed and troubleshot applications and issues as needed on a regular basis.
Real Time Consultants, Inc.Field Technician
May. 2009 - Jun. 2010Mahwah, NJWorked with Real Time’s customers, managers and staff to better understand and satisfy the clients’ technical needs and expectations. Assisted on systems migrations from Windows Server 2003 to Windows Server 2008. • Provided onsite and remote technical support for several clients in the New York – New Jersey area.
• Supported a variety of applications and technologies for several customers including Citrix XenApp 4.5/5.0, VMware ESX 3.x, Trend Micro antivirus, and more.
• Performed monthly maintenance checks on servers and workstations for several customers.
XL CapitalCitrix Systems Engineer
Apr. 2008 - Dec. 2008Stamford, CTManaged over 100 Citrix XenApp 4.0 and 4.5 servers and over 300 published application and resources located in farms in the US, London and Zurich as part of a global support team of two Citrix admins in the US and one in London. Documented weekly application life cycles and changes to the QA and Production environments by following ITIL compliant change control procedures. • Packaged, installed and applied updates to home grown and 3rd party applications on Citrix Servers with WinInstall LE and Citrix Installation Manager.
• Monitored the Development, QA and Production environments via Citrix Resource Manager to identify potential issues and resolve them before the impacted users or application availability.
• Provided technical support to users and other IT teams for Citrix related issues.
Wyckoff Medical CenterSystems Engineer
Feb. 2008 - Mar. 2008Brooklyn, NYBuilt 17 HP Proliant DL360 G5 servers with RAID 1+0 in preparation for new Citrix XenApp 4.5 installation. Worked closely with Wyckoff IT managers to identify requirements and deliverable. Participated and collaborated with 3rd party consultants on Citrix XenApp 4.5 server environment design meetings. • Updated systems BIOS and firmware on servers and devices.
• Joint servers to Active Directory domain and coordinated Trend Micro OfficeScan deployment to the servers.
Weil, Gotshal & MangesNetwork Analyst
Feb. 2006 - Nov. 2007New York, NYDesigned and implemented a Windows Server Update Services (WSUS) solution for firm wide server updates deployment. Application servers were added to WSUS via GPOs and Active Directory. Built a VMware development environment composed of two ESX 3.x servers with Virtual Center 2.x and iSCSI based storage to test VMotion, High Availability (HA) and Distributed Resource Scheduler (DRS) functionality. • Provided technical support for users in the US and over 20 offices worldwide
• Handled Citrix related requests including published application access, connection resets, etc.
• Monitored servers, services and network devices ensuring immediate escalation as needed.
• Performed daily backup on ADIC i500 and Scalar 24 units managed by Backup Exec 11d.
The New York Stock Exchange (NYSE)Systems / Citrix Administrator
Jul. 2002 - Mar. 2006New York, NYDesigned, configured and maintained NYSE’s Citrix Presentation Server 3.0 server farm which was composed of 20 fully load balanced between the New York City and the disaster recovery site in Brooklyn to ensure business continuity. WebInterface was load balanced among several servers to provide highly available connectivity for the NYSE’s Enterprise Portal page (eNYSE). Awarded the CTO Technology Innovation Award (2005) by The NYSE for excellent team work and contributions with the Citrix Project. Performed Research Analyst Investigation Data (RAID) email conversions from member firms’ email systems to Lotus Notes format for forensic investigations by the NYSE Analysts in compliance to the SEC communication rules. Recognized by The NYSE Research Analyst Team and US Securities and Exchange Commission (2003) for dedicated exceptional work and outstanding contributions to the investigations conducted by The NYSE. • Managed application deployments to via Citrix and worked with other internal IT teams to identify application requirements and compatibility issues to ensure system and farm stability.
• Troubleshot, identified and resolved 2nd and 3rd level Citrix related issues and provided Citrix technical support for various application engineers, developers and users to address Citrix issues related to their applications.
METROTECH PARTNERSSystems Engineer
Apr. 2001 - Oct. 2001Farmingdale, NYAssisted sales associates create estimates and proposals for current and potential clients by providing technical knowledge and solutions relevant to clients’ projects and issues. • Provided technical support for Windows servers and Citrix issues for Metrotech clients.
• Managed users’ mailboxes and email distribution lists on an Exchange 5.5 Server for the Lawrence Properties and Bernstein Real Estate midtown office.
• Collaborated on the reconfiguration of Raptor firewall at THE CHILDREN HEALTH FUND by assisting with port mapping and firewall rules logistics.
M TECHNOLOGIESJr. Systems Engineer
Jan. 2000 - Apr. 2001White Plains, NYDesigned, installed and configured a Citrix MetaFrame 1.8 farm and delivered common applications such as Microsoft Office Suite to over 100 users at M Group’s headquarters. Installed, configured a RightFax server to allow users to send and receive faxes right from their desktops and saving M Group thousands of dollars on faxing fees by routing faxes via the Internet. • Provided general technical support and to several M Technologies clients in New York City, Long Island, White Plains and Connecticut. Including M Group, M Technologies parent company.
• Assisted Sr. Engineers with projects at client sites by performing hardware and software installations, running network wires and racking servers and network equipment.
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