Export PortalContent & Social Media Manager
May. 2020 - May. 2021Glendale, California, United StatesStrategic leadership in content and social media management | Export Portal, Content Strategy, Team Management
Tools used: SmartSheet, Jira, Confluence, Slack, Trello, Canva, Zoho - Lead the content and social media departments, setting goals and strategies to align with organizational objectives.
- Plan, write, edit, and oversee all website content, collaborating with designers and developers to create new landing pages.
- Manage a team of international freelance writers to generate engaging blog content.
- Work closely with the Director of Operations to develop and implement protocols, organizational structures, and processes for efficient operations.
- Track and report on the performance of both content and social media departments, ensuring all goals set by upper management are met.
- Create and execute promotional and content strategies with targeted goals, collaborating with designers, developers, and the operations team.
- Develop branded identities and personas for Export Portal and associated projects.
- Assist the recruitment manager in finding suitable candidates for open positions within the content and social media departments.
- Conduct interviews and performance reviews in accordance with company policy.
- Audit and correct past content to maintain high-quality standards.
- Utilize tools such as SmartSheet, Jira, Confluence, Slack, Trello, Canva, and Zoho for project management and collaboration.