Raffles Doha Restaurant General Manager
May. 2022 - Nov. 2023QatarAs an RM in the hospitality industry, I consistently demonstrated my ability to lead high-performing teams, exceed guest expectations, and drive operational success through innovative practices and exceptional service standards.
Winner of Best Lounge Fact Award 2023.
Ensured seamless operations by integrating service, cuisine, and entertainment, aligning with industry best practices and guest satisfaction benchmarks.
Led training initiatives, enforced professional grooming standards, and fostered a culture of excellence, resulting in increased guest loyalty and return visits.
Monitored & exceeded, LQA, TrustYou, and Forbes targets on a daily basis, positioning the property as a top performer in the competitive market.
Developed and implemented cutting-edge service standards and guest engagement strategies, staying ahead of hospitality industry trends.
Maintained pristine operational inventories and ensured all areas were consistently in optimal condition. Oversaw opening and closing procedures with precision and implemented efficient staff rostering systems.
Conducted daily staff briefings, provided hands-on leadership, and inspired teams through a passionate, entrepreneurial approach.
Handled guest complaints and security incidents with professionalism and confidence, ensuring a positive resolution and guest retention.
Partnered with "heartists" to generate and execute creative ideas, enhancing team performance and guest experiences.
Ensured adherence to HACCP guidelines and maintained hotel property and facilities to the highest standards.
Organized and executed events seamlessly, consistently meeting and exceeding guest expectations.
Mastered POS systems to enhance operational efficiency and service delivery.
Facilitated effective communication across all divisions to maintain cohesive operations.
Assisted in collecting and analyzing data for monthly P&L reviews, ensuring accurate and transparent reporting of operational insights.