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Work Background
Restaurant General Manager
Raffles Doha Restaurant General Manager
May. 2022 - Nov. 2023QatarAs an RM in the hospitality industry, I consistently demonstrated my ability to lead high-performing teams, exceed guest expectations, and drive operational success through innovative practices and exceptional service standards. Winner of Best Lounge Fact Award 2023. Ensured seamless operations by integrating service, cuisine, and entertainment, aligning with industry best practices and guest satisfaction benchmarks. Led training initiatives, enforced professional grooming standards, and fostered a culture of excellence, resulting in increased guest loyalty and return visits. Monitored & exceeded, LQA, TrustYou, and Forbes targets on a daily basis, positioning the property as a top performer in the competitive market. Developed and implemented cutting-edge service standards and guest engagement strategies, staying ahead of hospitality industry trends. Maintained pristine operational inventories and ensured all areas were consistently in optimal condition. Oversaw opening and closing procedures with precision and implemented efficient staff rostering systems. Conducted daily staff briefings, provided hands-on leadership, and inspired teams through a passionate, entrepreneurial approach. Handled guest complaints and security incidents with professionalism and confidence, ensuring a positive resolution and guest retention. Partnered with "heartists" to generate and execute creative ideas, enhancing team performance and guest experiences. Ensured adherence to HACCP guidelines and maintained hotel property and facilities to the highest standards. Organized and executed events seamlessly, consistently meeting and exceeding guest expectations. Mastered POS systems to enhance operational efficiency and service delivery. Facilitated effective communication across all divisions to maintain cohesive operations. Assisted in collecting and analyzing data for monthly P&L reviews, ensuring accurate and transparent reporting of operational insights.
Hospitality & Managing Director
V CollectionHospitality & Managing Director
Mar. 2020 - Apr. 2022South AfricaThis role emphasized creating synergy across multiple businesses while fostering innovation, excellence, and brand distinction in the hospitality industry. Successfully conceptualized, launched, and managed hotels, restaurants, and rental properties as part of a cohesive Collection. Developed and implemented tailored business strategies and marketing plans for each venue, leveraging influencer collaborations, digital marketing techniques, and dynamic, interchangeable environments. Designed the organizational structure for the Collection, with a focus on creating clear career development paths for high-performing team members. Drove brand awareness for each venue, ensuring distinct identity and market presence. Evaluated guest experiences and team dynamics to deliver a high-quality product with an exceptional guest experience and eclectic ambiance.
Guest Experience Manager
One&Only ResortsGuest Experience Manager
Jan. 2019 - Jun. 2020Focused on delivering the core mission of “Every Guest, Every Day!”, I ensured every guest’s experience was tailored, professional, and exceeded expectations while driving continuous improvement within the department. Led a team of Guest Experience Hosts to deliver upscale, anticipated service, recognizing and addressing regular and VVIP guests’ preferences. Enhanced the guest journey by improving touchpoints before, during, and after their stay to build lasting loyalty and satisfaction. Provided operational support to the Front Office, handled guest concerns with an analytical approach, and effectively managed crises while multitasking under pressure. Created and maintained structured quality systems and processes to ensure service excellence. Designed and facilitated training programs, using predictive indexes and employee goals to create individualized development plans. Encouraged a culture of continuous learning and team growth through engaging presentations and training measures. Ensured staff and guests’ needs were met while maintaining strong relationships with members, travel agents, and corporate clients. Managed written and verbal communications with guests and travel agents, ensuring clear, professional, and effective responses. Facilitated personalized site visits for private guests, tour operators, travel agents, and corporate clients to enhance relationships and promote services. Championed personalized projects and initiatives, fostering higher staff engagement and buy-in for department goals. Coordinated guest requests instantaneously or for future needs while addressing challenges effectively and innovatively.
Reception Manager
Nobu HospitalityReception Manager
Jun. 2017 - Dec. 2018Cape Town Area, South AfricaProficiency in Zomato, Micros and Microsoft Office, DinePlan Ability to manage a team of Hostess’s Experience in managing high profile guests Natural and confident communicator with excellent customer service skills Creating and maintaining an updated list of regular guests and their preferences. Strategic planning for events and tapping into network Creating memorable moments for guests along with staff. Managing flow of restaurant during shifts Ability to maximize revenue with strategic planning Creating and managing reservations process. Creating SOP for restaurant reservations and hostesses. Creasing SOP for allergies. Teamplayer Proactive approach with initiative High attention to detail Able to prioritize workload Self-motivated and Self Management A polite, presentable and courteous manner
Reception VIP Manager
Shimmy beach clubReception VIP Manager
Sep. 2016 - Jun. 2017South Africa, Cape TownGreet guests and patrons personally and on the telephone Manage reservations via telephone and email Present menus and seat patrons Maintain clean and organized reception desk Manage event related work Manage client tours when requested Manage worflow for hostesses during shift
Commercial Model
Twenty Model ManagementCommercial Model
May. 2016Cape Town Area, South AfricaModel, Actress in the Television and Media sector. Landrover TVC & Socials July 2019 to 2022 Philip Morris TVC - Model 29 & 30 January 2018 Orchard Thieves TVC – 27 April 2017 Weetbix TVC – September 2016 Actress Panado TVC - Actress 3 July 2016
Assistant Restaurant General Manager
Sotano RestaurantAssistant Restaurant General Manager
Sep. 2015 - Aug. 2016Cape Town Area, South AfricaAssign tasks to employees on shift Call in replacements in the event of an employee call-in or no-show Addresses and resolves customer enquiries and complaints Engage with customers to ensure they are satisfied with service and products offered Promote specials, sales and new products or services when relevant. Orders supplies and products when stock runs low. Manage cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift. Reports losses, employee behavioural issues, serious customer complaints, and significant issue to owner Sign for deliveries. Distribute payroll checks. Adhere to and enforces company policies and guidelines Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy. Assists in interviewing applicants for open positions Oversees employee training sessions
Logistics Coordinator
Mazeppa Export CorporationLogistics Coordinator
Apr. 2014 - Oct. 2015Bantry Bay, Cape TownMonthly Production order sent through to Suppliers. Update Master Order Schedule - records to be kept of the balance of the Initial Production Order as the shipments are made and come off the initial production order. New PO's created for each container as they are shipped. Check Suppliers Order Acknowledgement - sizes/quantities/prices/destination Check pricing on all invoices against price list Track & trace all Suppliers containers Pastel Evolution & Excel Toolbox must be up to date and ready for Owner’s order by the 19th of each month Details of shipments kept up to date on Evolution - ETA/Vessel/Container #/POD Send notification to clearing agents 10 days prior to arrival, clearly indicating which permits to be used Send notification to the transporter, informing him which warehouse to deliver to. Liaise between transporter and warehouse and co-ordinate delivery of containers. Calculate the costing in Toolbox & post back into Pastel Evolution Send the invoice to the customer by email Send out monthly Price & Stock list by 5th of each month Send out stock list of new stock items within 5 days of receiving the new stock Manage the stock balances, checks for 3 various warehouses. Weekly stock checks to be carried out with stock movement reports by Wednesday each week. Stock valuation on system to be printed to excel on day of stocktake Check that we have enough valid permit left to clear all goods coming into stock. Check that we have permits for ALL tyre sizes imported as well as the tread patterns and that these have all been homologated. Send in docs for homologation for all new Tyre sizes Once homologated, apply for a permit (if necessary) for all new sizes. Ascertaining which sizes are in demand, order based, & requesting for earlier shipments Creating process documents for improved standardization of systems IT & tech support for the office Assisting with any adhoc or admin related tasks. Managing & ordering stationery
Founder, Business Strategist
Alfa SA ConsultingFounder, Business Strategist
Jan. 2014South Africa, Cape TownI specialize in business consulting and project management tailored for small businesses, with expertise in streamlining operations and administration. My services span a range of industries, including hospitality, where I focus on venue conceptualization, pre-openings, and strategic business and marketing planning. I’m passionate about empowering teams and individuals through training and development, offering both one-on-one and group coaching. Additionally, I provide targeted recruitment solutions for the hospitality, contact center, real estate & investment industries. For startups, I deliver comprehensive business plans, competitor analysis, marketing strategies, and SMART goal-setting. I also offer creative and strategic guidance in events, public relations, and digital marketing to amplify brand presence and engagement.
Dancer/Entertainer
Love.DanceDancer/Entertainer
Mar. 2013 - Jun. 2018Cape TownJust a few jobs I have been booked for. Compare The Market TVC – Core Dancer 26 February until 4 March 2018 Ciroc Corporate Festive Season – Dancer - December 2017 Ciroc Mango Corporate – Dancer 0 18 October 2017 Telkom Lead Ins TVC – 26 September 2017 Adidas ‘’Blue Crane” TVC - Model – 28 October 2016 Model Empty Man Movie – Dancer - 27th to 29th September 2016 Dancer Unicef TVC & Stills – 21 May 2016 (Had a stand in dancer to learn the choreography because was still on set) KFC TVC – Dancer - 20 May 2016 Sun Room – Kinky Afro – Dancer - 3 May 2016 Madison Avenue launch - Model – 9 April 2016 Boursorama TVC – Dancer – French Commercial 26 January 2016 Audition – The First Man – Character and Actress 12 January 2016 Carrefour Juice TVC – Dancer – French Commercial 9 January 2016 SkyCandy Entertainment – Dancer for New Years Eve 2015 Pick a Flava Entertainment – Dancer for The Bungalow “Made in Mykonos Event” 29 December 2015 Pick a Flava Entertainment – Dancer for Luxus Event 28 December 2015 Blush Entertainment – Dancer contracted to Shimmy Beach December 2015 -2017 EFC45 – Ring Girl November 2015 Final Round – Movie Honey 3 – Dancer & Actress - 2015 Ishq Forever - Dancer - BollyWood movie - 2015 Bigiano - Dancer - One & Only Music Video - 2015 Pilot - Kings & Prophets UK Series - Dancer - 2015 Castle Lite Winter Beauty TVC - Dancer - 2015 Rani by Coca Cola TVC - Dancer - 2015 Reason - Glasses to the Ceiling Music video ft Locnville- Dancer - 2015 Coca Cola South Africa TVC Dancer - 2015 Amstel Lite TVC - Dancer - 2014 Coca Cola The World is Ours Middle East - Dancer - 2014 World Cup DNA - Finnish Telecommunications TVC - Dancer - 2013 Castel Lite Cold As Ice TVC; Print Media, Website - Dancer and Feature Model - 2013 Attend casting briefs Audition for commercials Attend call backs Attend dance rehearsals Book castings Modelling/Photoshoots Promotional work
Guest Experience Liaison & Recruitment
Allan Gray Proprietary LimitedGuest Experience Liaison & Recruitment
Oct. 2012 - Mar. 2013Waterfront, Cape TownAssisting Walk-In clients Ensuring that Allan Gray's clientele receives exceptional personalized service Event Management Recruitment duties: Screening external candidates Scheduling and preparing candidates for role-plays Scheduling interviews Preparing 1st interview, 2nd interview and role play packs Arranging accommodation and flights for candidates who make it to the second round Arranging psychometric assessments Scheduling OPQ feedback Collation of interview notes Reference, criminal and academic and credit checks HR Smart – Uploading and password protecting candidate documents Changing candidate status on HR Smart Managing and initiating the offer process Ensuring that the relevant parties sign off on the offer Presenting the offer to Agency or candidate Ensuring that contract is signed Creating IT New Employee request forms Ensuring that the candidate is loaded onto the system, given access disk, email account, desk and stationery
Personal Assistant
Allan GrayPersonal Assistant
Dec. 2011 - Oct. 2012Cape Town Area, South AfricaGeneral secretarial duties including diary management, scheduling appointments, correspondence in terms of emails, letters. Screen calls and accurately take telephone messages offering suitable alternatives / solutions Coordination of meetings Attending to educational sponsorships invoices Arranging travel, accommodation, car hire, etc. Coordinating the itinerary for the trip Expense Diners card business trips Reconciling monthly expenses, getting it signed off and forwarded to finance for payment. Organising Meetings catering for these events Organising & updating presentations Interacting with clients and vendors : verbally, written in person Building and maintaining relationships with external and internal contacts Maintaining client service department organogram Attending to personal administration for Head of Client Services Coordinating the recruitment process and workstation set up for new starters within client services Coordinating the Staff exit process Ordering stationery General office management Support for Managers, Team Leaders and Client Service Centre staff Managing & arrangement necessary arrangements for road shows four times a year Screening external candidates Scheduling and preparing candidates for role-plays & interviews Preparing 1st interview, 2nd interview and role play packs Arranging accommodation and flights for candidates who proceed to the second round Arranging psychometric assessments Scheduling OPQ feedback Collation of interview notes Reference, criminal, academic and credit checks Changing candidate status on HR Smart Managing and initiating the offer process Ensuring that the relevant parties sign off on the offer Presenting the offer to Agency or candidate Ensuring that contract is signed Creating IT New Employee request forms Ensuring that the candidate is loaded onto the system, given access disk, email account, desk and stationery Grad recruitment which takes place three weeks per year
Marketing Co Ordinator
Seeff PropertiesMarketing Co Ordinator
Aug. 2011 - Nov. 2011Camps Bay, Cape TownLiaise with agents and ensure timely delivery of properties for input on templates in accordance with guidelines on BOSS prior to finalising layout for CPG pages and submission to CPG on time - leading to publication of CPG pages whiich are brand compliant and top quality Project Managing the Cape Property Guide process: Ensuring that agents submit properties on designated date Ensuring that SELECT space has been allocated Ensuring that BRAG ADS have been allocated and roster has been set up Ensuring that BRAG ads are signed off by the Managing Director Ensuring that the ads are created and completed timeously Managing the press release process: Ensuring that schedule has been decided upon Ensuring that relevant information is gathered Ensuring that proof is sent to agents including management and signed off before deadlines Design of Brag Ads in accordance with roster Design of Drops in accordance with templates on BOSS Creating new Brag Ads and Drop via Indesign or Photoshop Prepare artwork and brochures and coordinate as required for exhibitions Coordinate and publish Weekly SON newsletter Coordinate advertisements for magazines and publications Preparation of newsletters and mailers for agents for dissemination to database by Sales Administrators Coordination and application for big Boards with Council (in accordance with guidelines) and send board order form to Advidata for erection thereof and subsequent removal and storage Ordering of and monitoring of all other marketing boards and stickers with Advidata Coordination of Select Brochures from sales administrators to printing houses Allocation of marketing funds for various publications Approval of photographs and virtual tours taken by professional photographer Maintaining relationships with photographers and printing houses Design of marketing manual Providing agents with web stats per property
Executive Assistant
Seeff PropertiesExecutive Assistant
Mar. 2011 - Jul. 2011Camps Bay, Cape TownScreening telephone calls, enquiries and requests and handling them when appropriate Meeting and greeting visitors at all levels of seniority Organising and maintaining diaries and making appointments Ensuring that schedule has been decided upon Ensuring that relevant information is gathered Ensuring that proof is sent to agents including management and signed off before deadlines Ensuring that agents submit properties on designated date Ensuring that SELECT space has been allocated Ensuring that BRAG ADS have been allocated and roster has been set up Gathering stats and presenting findings to Managing Director for BRAG headings Ensuring that BRAG ads are signed off by the Managing Director Assisting Managing Director with submissions for various marketing campaigns Coordinating properties for exhibitions and the set up thereof Keeping track of all web enquiries received and ensuring that agents respond timeously Dealing with incoming email, faxes and post, often corresponding on behalf of the Sales Director Taking dictation and minutes Maintaining a TO DO list for Chief Operating Officer and Sales Director and ensuring that action items have been attended to Giving permission and maintaining a record of properties activated on website without virtual tours Verifying that TEAM MEETING reports are correct and creating market share spread sheets Carrying out background research and presenting findings Producing documents, briefing papers, reports and presentations Organising and attending meetings and ensuring Sales Director is well prepared for meetings Liaising with clients suppliers and other staff Deputising for the manager, making decisions and delegating work to others in the manager's absence Devising and maintaining offices systems including data management and filing Arranging travel & accommodating & occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
Personal Assistant
Seeff PropertiesPersonal Assistant
Mar. 2009 - Jan. 2011Camps Bay, Cape TownManage correspondence, fax and letters Manage team's time and alleviate their workload Complete buyer and seller forms Prepare weekly show house packs Schedule meetings Make appointments for Purchaser's to view properties Process team's incoming and outgoing mail Data capture clients' information on the in-house system Create and manage filing systems for each property Tag and manage mandated property keys Send out sms' and emails to all clients (new releases) Contact clients to maximise database and update entries Create and manage mandate spread sheet Request title deeds and owner information from deeds office Create and update CMA spread sheet with client's information Obtain information from Deeds, CMA, Lightstone for each property Create valuation for each property Prepare and complete Offer to purchase documents and assist in after sales process Track deposit of and balance of purchase price Liaise with Seller, Purchaser, Attorney and Sales Administrator Upload property information to selected websites Manage and update advertising spread sheet Order FOR SALE and SOLD boards Ensure that brochure books are up to date Create new advertising material Manage the weekly show house packs Taking photographs of properties Create virtual tours of properties Additional office administration and adhoc duties Book travel arrangements and holidays Maintain excellent customer service
Recruitment Specialist
VoiceRecruitment Specialist
Jul. 2007 - Mar. 2009Maintain regular contact with existing clients to ensure full business potential is realised Establish the on-going recruitment needs of clients, through the development of close business relationships Use structured sales calls to spec out core applicants to existing clients Develop client relationships through appropriate, well-planned visits Maintain accurate , well-organised documentation Interview applicants within corporate guidelines to establish strengths, skills and requirements Register core applicants within corporate and legal requirements Utilise audition to test applicant's skills and to cross-train if required Accurately interpret clients' person specification and identify suitable applicants through effective job matching Use persuasive ability to sell the job to the applicant to the client Communicate all requirements of the job to the applicant Provide face to face pre-interview advice to all applicants Follow up all placements to ensure retention of fee Develop and maintain good relationships with core applicants to ensure loyalty Ensure all relevant paperwork is completed accurately and efficiently Maintain accurate daily and weekly figures, as required by your BM Use a structured approach to telephone sales to establish contact with prospective client Maintain regular contact with prospective clients and support this with mail shots, marketing, etc. Spec out suitable permanent and temporary applicants to potential clients within agreed corporate guidelines Provide a quality service to ensure that new business can be maintained and developed
Executive Assistant
Seeff PropertiesExecutive Assistant
Oct. 2006 - Jul. 2007Camps Bay, Cape TownBook meeting venues Screen incoming calls and correspondence for transfer to appropriate staff Prepare all agents' contracts Prepare agendas for meetings Liaise and confirm with people attending Ensure Managing Director has all required information for the meeting Manage correspondence, fax, email, letters and dictation Compose complex memos, reports, additional office administration and adhoc duties Preparation of graphs for reports Minute taking Manage Managing Director’s time and alleviate his workload Making travelling arrangements Manage Managing Director’s company accounts and personal accounts Follow up on invoices and payments Create and manage filing systems for invoices, clients, businesses and company documents Update tickler system on a daily basis Data capturing Process Managing Director’s incoming and outgoing mail: personal, lan slot inc, Kingpin brokers Send out sms' to all agents and admin Ordering bouquet for staff or clients Maintain excellent customer service
Reception Manager
Seeff PropertiesReception Manager
Aug. 2005 - Sep. 2006Camps Bay, Cape TownMonitor and control General Office Maintenance Manage the Receptionist Manage all office equipment and the repair thereof Control office budget Manage weekly and monthly reports Changes to advertising proofs Update Seeff website Update Kapstadt website Manage weekly Sitters list Manage weekly Chubb list Manage the weekly show house packs Create monthly team reports Minute taking for monthly team reports Weekly stock meetings Loading Buyers and sellers on rocket Overseeing all ordering of stationary and advertising boards Manage monthly petty cash and maintain an up to date report Manage correspondence with clients Load new mandates Load and select new pictures of properties Update mandate list Create valuation letters Create and print A4 brochures Creating and printing, placement and rotation of A3 brochures for the window Prepare all advertising, corporate, midweek and business day Request title deeds and owner information from deeds office Collate and submission of residential property price ranger report
Approval Agent
Direct AxisApproval Agent
May. 2005 - Aug. 2005Cape Town Area, South AfricaConfirm client information Finalise application Maintain excellent customer service
Dance Instructor
Heat Jazz StudiosDance Instructor
Jan. 2004 - Dec. 2007South Africa, Cape TownTeaching beginners, intermediate and advanced Jazz students to dance.
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