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Work Background
US ArmySenior Intelligence Analyst
Nov. 2019Fort Liberty, NCSpearheaded intelligence operations by adeptly collecting, analyzing, and interpreting complex datasets, enabling the formulation of actionable intelligence critical to the success of Special Forces missions. Demonstrated exceptional skill in threat landscape assessment, risk management, and strategic planning, leading cross-functional teams and coordinating with multiple agencies to ensure the achievement of mission-critical objectives. • Project Management: Spearheaded the development and implementation of a comprehensive project management framework that streamlined workflows, enhancing team productivity by 30% within the first year.
• Training Development: Designed and executed a specialized training program for new analysts, incorporating advanced intelligence analysis techniques, which improved team efficiency and analytical accuracy by 25%.
• Training Implementation: Oversaw the deployment of a new intelligence analyst training program, facilitating rapid adoption across the intelligence community, and improving unit’s analytical capabilities by 100%.
• Supervision: Expertly led and supervised a team of 10-50 soldiers, fostering a cohesive and disciplined unit; implemented rigorous training programs that enhanced operational efficiency by 30% and prepared personnel for diverse missions with zero safety incidents. Acted as a key advisor on tactical and strategic decision-making, significantly contributing to the unit's success in high-stakes environments.
Edwards SystemsProduction Technician / Lead Technical Support Specialist
Jun. 2016 - Nov. 2019Sarasota, Florida, United StatesDevelopment and implementation of innovative technical support strategies and production processes. Expertise significantly contributed to enhancing product quality, streamlining production workflows, and elevating customer support standards. Leadership in cross-functional collaboration and process optimization led to measurable improvements in efficiency, product reliability, and customer satisfaction. • IT Support: Revolutionized the IT support framework, instituting a tiered support system that accelerated resolution times by 40% and improved first-contact resolution rates. Spearheaded the adoption of innovative diagnostic tools and methodologies, significantly reducing system downtime and enhancing end-user satisfaction.
• Training: Designed and executed an extensive training program for technical support staff, focusing on advanced troubleshooting techniques and customer service excellence. This initiative resulted in a 50% reduction in escalations and a marked improvement in team competency and customer feedback scores.
• Process Development: Led the overhaul of production and support processes, implementing Lean methodologies to eliminate waste and optimize resource use. This strategic approach yielded a 30% improvement in production efficiency and a 25% reduction in support ticket resolution times.
• Supervision: Directed a dynamic team of technical support specialists, fostering a culture of continuous improvement and innovation. My leadership enhanced team performance and morale, directly contributing to a 20% increase in productivity and a significant enhancement in service quality.
FPDPolice Officer
Sep. 2005 - Sep. 2015Fairport, New York, United StatesResolute police officer with a decade of expertise in law enforcement, crime prevention, and fostering community engagement. Demonstrated proficiency in ensuring public safety through vigilant patrols, meticulous investigations, and effective crisis management. Excelled in communication, conflict resolution, evidence collection, and problem-solving. Played a pivotal role as a night shift supervisor for a team of 4 officers and served as one of two Field Training Officers, leading the management and execution of comprehensive training programs. • IT Support and Management: Spearheaded the IT support division, significantly enhancing departmental efficiency by providing expert technical support, executing system updates, and resolving a wide range of hardware and software issues, thereby ensuring uninterrupted law enforcement operations. • Field Training: Designed and administered a rigorous onboarding and state-mandated training curriculum for new recruits, directly contributing to the development of 4 skilled police officers. Successfully coordinated and oversaw the ongoing professional development of 15 department members, ensuring high standards of law enforcement practices and operational readiness.
• Communication: Revolutionized internal and external communication protocols, implementing advanced communication strategies and tools that improved clarity, efficiency, and responsiveness across the department. This initiative significantly enhanced community relations and operational coordination.
• Supervision: Managed a team of 4-night shift officers, optimizing shift schedules and deployment strategies, resulting in a 20% increase in operational coverage and a 15% decrease in response times to incidents
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