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Work Background
I&J frozen fishInternational Sales Assistant
Dec. 2020 - Jul. 2024Cape Town, Western Cape, South Africa
I&J frozen fishTeam Leader Sales Admin
May. 2017 - Nov. 2020Cape Town Area, South AfricaSales Administration Team Leader
Customer Service Team Leader
Food Service & Retail Departments
I&J frozen fishSales Administrator
Aug. 2015 - May. 2017Cape Town Area, South AfricaFrontline Service to I&J Customers:
Ensuring that Frontline Service is in place to service the customer in terms of orders, deliveries, returns and stock availability.
Maintaining a call cycle for customers in the applicable region
Resolve complex, sensitive or important customer related issues or queries
Deliver & maintain high level of service to all external customers and in order to build relationships and raise profile of company
Providing information & solution to all queries efficiently.
Initiating customer account opening process on instruction from RSM to ensure that accounts are created in time for opening orders to be placed Delivery Conformance:
Measuring and controling delivery conformance to external customers in order to maintain high service levels
Root cause analysis of delivery issues in order to implement improved processes to increase service levels
Managing and own relationship with AVI LSS in terms of Service Delivery to end customer Order Conformance:
Measuring and managing Customer Order conformance in order to increase order frequency and consistency from customers.
Creating visibility for Regional Sales Managers (RSM’s) in order to increase sales Stock Availability:
Providing information on Lost Sales and Stock availability to internal and external customers in order to improve service and maintain relationships.
Providing additional information related stock availability that would affect Sales operational activity
Highlighting issues detected in stock availability and resolve with relevant parties Claims Resolution:
Liaising with Claims Coordinator regarding open claims for the respective region. Duties continued below.
I&J frozen fishSales Administrator (duties continued)
Aug. 2015 - May. 2017Cape Town Area, South AfricaSales Order Management and Reporting: Ensure proper Sales Order management:
Verifying that the correct pricing is quoted on all incoming customer purchase orders applicable on order date. Informing customer of discrepancies and requested corrected documentation before dispatch.
Capturing the orders in SAP.
Reducing lead time through effective order block management
Ensuring on time and in full delivery of products to customers.
Communicate to customer where full delivery is not possible.
Liaising with warehouse and logistics regarding setup of stock and delivery related activities
Ensuring that processes are in place to support order management – understand the variable affecting the customer’s account status
Highlighting Master Data errors Leading projects with relevant RSM to manage and improve activities/process in respective region/ area
Ensuring that proper Sales Order Monitoring is in place in order to reduce the risk to the company and prevent possible lost sales
Monitoring of Sales Order blocks Monitoring of Promotional Orders
Monitoring of Lost Sales
Sales Order Reporting to be in place in order to provide information to internal and external customers, highlight trends in process and identify improvement opportunities
Sales Order flow visibility
Operational Reporting to support sales Ad Hoc duties as required
SAP usage
Johnson & JohnsonCustomer Services Officer
Mar. 2015 - Jun. 2015Southern Suburbs, Cape TownMarch 2015 - June 2015
Johnson & Johnson Shared Services Centre
Customer Services Officer Duties:
Providing services from order entry to delivery phase
Setting up upliftments for returns - damaged, expired or goods
Manual order entry - processing bulk and lower value orders accurately
Creating deliveries to run to warehouses on time for picking, packing and shipping along with invoices
Assigning correct unit of measures to orders which marries up to customer's PO
Assigning load to warehouse from customer where stock is available
Processing free stock orders - chasing up approvals from Brand Managers and Sales Managers
Gathering all correct info for smooth running of incoming orders - faxed, emailed or phoned in orders
Liaising with DHL on a daily basis where deliveries, stock shortages, setting up of bulk orders, troubleshooting, back door refusals, cherry picking, NDDs, special deliveries etc are concerned
Printing and investigating invoices, PODs, GRN's, GRV's, credit notes, debit notes, claims, POs and deals
Gathering all necessary information to list new customers or amendments of customer's account
Liaising with sales reps, local and regional sales offices, KAMs, Accounts Receivable (debtors) department, Demand Planning on a daily basis
Calling buying groups for authorisation numbers on member orders
Closely working with customers and buyers regarding order placements, product listings, claims, pricing, tracking of deliveries and their receiving departments
Investigating and processing of claims and credit notes
Reversing all returns, price and stock related claims from customer accounts according to invoice details
Quering credit holds and communicating this with KAMs
Groups worked with: IBC, ICC, Masscash, Elite, Rhino, Africa Cash and Carry, Continental Cash and Carry, Cambridge, Shield, BEC, CCW, Jumbo, Weirs and other wholesale groups
SAP usage, BPCS usage, DHL's Pride system
Daily operations of fax, emails, scanning, phone, MS Excel
Frika HairSales Administrator to National Sales Exec
Apr. 2014 - Feb. 2015Cape Town Area, South AfricaSupporting customers with sales orders, credit notes, claims, logistic and account queries
Providing staff (execs, sales managers, reps and in office staff) with necessary information, reports regarding sales and customer database management
Liaising with customers on behalf of sales execs
Providing product information
Updating pricelists and order forms
Processing orders and following up on deliveries, ensuring NDD's are met
Servicing wholesale and walk in clients Liaising with accounts and logistics department
Communicating with sales team on daily basis regarding customer, stock issues and newly arrived shipments
Setting up upliftments on returns and processing credit notes/ claims
Managing returns control sheet
Liaising with promoters re timesheets / call cycles, preparing all information to submit to payroll for salary pay-outs
Processing leave / sick days of promoters on ESS Preparing product information for new listings (dimensions, barcodes, photographs, pricing)
Involved in stock taking
Excel usage
Sage usage
Fax and emails
Tiger BrandsSales Administrator
Aug. 2011 - Mar. 2014Ndabeni, Cape TownOracle Business Suite usage
Booking business to business orders placed by retailers such as Pick ‘n Pay, Checkers, Shoprite, Spar, Makro, Game, Edcon, Jet, Catering Division (e.g KFC, Nandos, Ocean Basket etc), Woolworths & Clicks. Capturing and booking bulk orders for Distribution Centres/ Warehouses
Calculating VAT, trade discounts, exfactory (bulk) discounts on orders
Checking for discrepancies on orders
Follow up and investigations of price discrepancies / queries: consulting price lists, investigate with Customer Management Team
Capturing Deals sent from Regional / National Customer Managers and sales teams to match price discrepancies or promotion periods
Checking of completed deals
Product information queries: barcodes, stock codes, on-hand quantities, pack size etc
Claims investigations: pulling of deals and business to business orders / purchase orders and investigating on Oracle
Liaison with sales teams nationally
Filing, Scanning and faxing
Constant use of emails and telephones
Networkers InternationalOffice Administrator
Oct. 2008 - Jul. 2011Claremont, Cape TownDatabase & Datacapturing:
Drawing up, Formatting, editing and updating of CV’s sent to Clients for Job placements
Adding, updating & amending of candidate profiles Contracts:
Accurate drawing up(typing) of contracts between the company, clients and contractors Travel Assistance:
General queries, quotes, amendments & booking of flights, mostly international
Booking accommodation and other travel requirements for contractors as well as staff
Converting quoted or charged currencies to suit client or contractor’s current currency e.g. pound to USD, Euro to pound etc General:
Filing. Scanning and faxing of documents
Liaising with international offices within company
Switchboard Control
Continuous and advanced use of email, internet, MS Word and Colleague32 Database
Mica Hardware TokaiExpeditor and Assistant Buyer
Feb. 2007 - Sep. 2008Tokai, Cape TownDuties as Assistant Buyer:
Placing of orders both for store and staff usage
Checking, doing follow ups and queries of deliveries for orders
Listing of new items
Amending of stock codes/ descriptions/ selling prices Markup amendments
Updating Stock programmes
Creating signage & creating barcodes and labels
Pulling various sales/inventory/ P.O.S reports When store closed due to weak business turnover, I checked and processed (GRN) 8million ZAR worth of stock returned to suppliers and headoffice. Duties as Expeditor:
Accurate datacapture: Stock, invoices & credit notes (GRV’s & GRN’s)
Accurate processing of claims
Liaising with suppliers Changing/ amending of selling prices
Handling of queries in stock department, creating & printing of barcodes & labelling
Printing and Filing of various reports Returned and re-captured majority invoices for correcting inventory counts as the previous expeditor had not captured these accurately. Duties as Receptionist:
Switchboard Control
Handling customer queries/ complaints and actioning this ASAP
Processing customer returns
Liaising with suppliers when goods are returned which needs repairing
Faxing and scanning of documents
Filing
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