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Work Background
CuraleafSr. Retail Operations Business Partner
Apr. 2023United States
CuraleafDistrict Manager
Mar. 2020 - Apr. 2023Tampa, Florida, United States
T-MobileDistrict Manager
Mar. 2018 - Mar. 2020Gulf Coast, Florida▪ Top DM in company Sales and Operations achieving MOM top 2 overall rating ▪ Hiring, Recruiting, Development, Mentorship of Retail Store Managers and Retail Team ▪ Owned the mile by Implementing a successful grassroots marketing strategy to gain business in local market and build brand awareness resulting in increased traffic and community partnerships. ▪ Supports positive culture, through recognition of top performers including sales and customer service ▪ Developed talent from within resulting in internal promotion building district culture ▪ Fostering a positive environment of growth and competition by bringing the goals to life through field exercises, best practice sharing, and KPI calls and other out of the box methods
T-MobileArea Trainer
Jun. 2017 - Mar. 2018Florida▪ Supported Florida Division during build out by providing sales training & onboarding for 200+ new hires. ▪ Top Trainer in Q4 KSOs for TMO1+ 110% & New Hire Gross Profit 123% ▪ Supports positive culture, through recognition and encouragement in field promoting GP Mobile as a leader in the Florida wireless market. ▪ As an industry expert on the UCE Interaction Model, provides consistent messaging when field coaching/feedback in a one-on one/ group setting to develop and build store leader behaviors that produce dependable and lasting results. ▪ Provides continuing development for sales managers and associates through various training means including store visits, in person and virtual classes. ▪ Provides store operational support by conducting SOH, daily paperwork, and audits documented in visit reports ▪ Field operational support through partnering with Field Sales Team, District Managers, Directors focusing on KSO and field initiatives to improve performance.
GP MobileDistrict Manager
Jun. 2017 - Mar. 2020▪ Top DM in company Sales and Operations achieving MOM top 2 overall rating ▪ Hiring, Recruiting, Development, Mentorship of Retail Store Managers and Retail Team ▪ Owned the mile by Implementing a successful grassroots marketing strategy to gain business in local market and build brand awareness resulting in increased traffic and community partnerships. ▪ Supports positive culture, through recognition of top performers including sales and customer service ▪ Developed talent from within resulting in internal promotion building district culture ▪ Fostering a positive environment of growth and competition by bringing the goals to life through field exercises, best practice sharing, and KPI calls and other out of the box methods
GP MobileDistrict Manager at T-Mobile operated by GP Mobile
Jun. 2017 - Jun. 2017Gulf Coast, Florida
Capital Teas, Inc.Director of Retail Sales
Jan. 2015 - Jan. 2017Annapolis, MarylandCredited with writing and developing a sales process implemented company-wide. Oversee 24 retail stores; supervise 200+ retail employees, corporate trainer, recruiter and district managers ensuring they adhere to corporate expectations regarding sales and profitability, team development, and supported business expansion. Focus on sales and profitability including inventory management, improving feedback, communication, field marketing and events; coordinate marketing events to increase brand awareness & drive sales. Ensure continuous team development; actively recruit, help mentor staff to achieve next levels, develop and maintain succession plans; mentor and coach Store Managers, promote accountability and develop their skills in all aspects of their job. Analyze sales data, develop and implement strategies to improve sales results in each store. Monitor profitability, optimize store schedules, payroll, and expenses.
Capital Teas, Inc.Store Manager
Jan. 2015 - Jan. 2015Annapolis Junction, MarylandBuilt a highly effective sales team, hired, recruited, trained and developed employees; increased sales by leading store through personal sales. Role model for sales, customer service, professionalism and team work; ensured work environment was fun, fulfilling and fostered a positive attitude with all team members.
Capital Teas, Inc.District Manager
Jan. 2015 - Jan. 2015Annapolis, Maryland▪ Built a highly effective sales team, hired, recruited, trained and developed employees; increased sales by leading store through personal sales. ▪ Role model for sales, customer service, professionalism and teamwork; ensured work environment was fun, fulfilling and fostered a positive culture for all team members. ▪ Oversee 8 locations as DM responsible for mentoring managers, recruiting, store profitability, sales goal setting and inventory control.
Youfit Health ClubsGeneral Manager (MIT)
Jan. 2014 - Jan. 2014Suwanee, GeorgiaOversaw YouFit operations including managing 20+ employees and setting staff and personal training targets. Managed administrative responsibilities including employee evaluations, daily sales, daily deposits, and daily recap of goal and personal training targets. Leveraged marketing to help generate traffic to drive daily sales, exceeded company set goals by 15%. Handled and resolved customer issues regarding cancellation, training issues, etc. Assisted employees with closing sales, upsold new and existing club members by adding on training. Recruited, hired, built and trained staff consisting of 50+ employees.
TeavanaTraining Store Manager
Jan. 2010 - Oct. 2014Atlanta, GeorgiaSupervised 2 locations, started as store manager at lower volume store, then moved to Flagship location across from headquarters. Managed and mentored employees. Other responsibilities including hiring, recruiting, training, developing, setting store performance goals and store operations, increased sales volume by 22%. Increased Flagship store by $220k going from $980k to $1.5M, moving it into top 5 in company. Consistently in top 40 in personal sales daily. Store served as training hub for company, helped train, coach, and develop Regional, Area, General Managers, Assistant Managers, Team Leaders, Corporate office employees as well as team members on weekly basis.
GameStopStore Manager
Jan. 2007 - Jan. 2010Suwanee, GeorgiaManaged and motivated employees in a performance based setting. Drove results in key sales objectives including reserves, game informer subscriptions and trade drivers, became top store in company for reserves. Set sales and performance goals, accounted for inventory, recruited, interviewed, hired, scheduled 15 employees. Managed payroll, completed weekly audits of daily reports and paperwork for district manager. Conducted inventory of merchandise, performed daily tasks in compliance with operating procedures, set and reviewed daily, weekly and monthly goals for employees. Took $2-million-dollar store, increased revenues YoY by 15%. Key driver increases driving additional sales and traffic to the store were reserves and trade-ins. Participated in District Manager development program.
Macon police departmentPolice Officer
Jan. 2006 - Jan. 2007Macon, Georgia AreaDuties not limited to but including service and protection of life and property through the enforcement of laws and ordinances. Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. Identify, pursue, and arrest suspects and perpetrators of criminal acts. Record facts to prepare reports that document incidents and activities. Review facts of incidents to determine if criminal act or statute violations were involved. Render aid to accident victims and other persons requiring first aid for physical injuries. Testify in court to present evidence or act as witness in traffic and criminal cases.
Georgia department of correctionsCorrectional Officer
Jan. 2002 - Jan. 2006Macon, GeorgiaDuties not limited to but including maintaining operational order and providing accountability of inmates inside a state prison. Conduct searches of inmates and their surroundings to ensure no illegal item is present. Perform security observation duties and respond to emergencies. Restrain and control offenders as and when necessary. Supervise offenders while eating, sleeping and working. Supervise offenders while commuting them from one place to another. Promote social skills development by modeling good behavior. Maintain public safety by ensuring that the perimeter of the prison is secure and respond to perimeter alarms. Search and verify visitors before entering the state correctional facility to ensure no illegal contraband entered the prison. Complete daily reports to ensure facility properly documented movements and any critical information in order to maintain accountability.
United States ArmyEngineer
Jan. 2000 - Feb. 2017Savannah, Georgia, United StatesFull time solider in Savannah, Georgia to weekend warrior in Georgia to Baltimore Maryland. Full time to Reserves, Reserves to National Guard.
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