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Work Background
5 O'Clock GarageChief Operating Officer
Apr. 2023Rochester Hills, Michigan, United States
Rocket MortgageDigital Product Manager
Mar. 2021 - Apr. 2023
Quicken LoansEngineering Team Lead
Jan. 2019 - Mar. 2021
AmrockBusiness Analyst
Jul. 2017 - Jan. 2019Detroit, Michigan
Opus MachBusiness Process Manager
Sep. 2014 - Jul. 2017Opus Mach LLC is a “Maker Space for Business”. We specialize in advanced engineering design, integrated prototype development, test & validation, and precision manufacturing. Our business model is distinctive, encompassing value creation, shared success, and social impact with our employees, our communities, our ecology, our Nation and the World.
Volkswagen of America, IncAnalyst
Jan. 2012 - Sep. 2014• Communicate and collaborate with all levels of colleagues including Senior Management and Level 1 agents between multiple brands. • Providing recommendations to update processes to maximize business efficiency
• Design solutions utilizing an array of technologies such as Microsoft Excel and Microsoft Access
• Gathered business requirements to suit two different business models; • Translated functional requirements and technical requirements to implement a technical solution that suited both needs
• Designed 3 or more Access database solutions including extensive reporting and intermediate VBA coding; included necessary back-end structure (Tables and Queries) as well as user-friendly front-end form designs. • Created program flow charts to assist in planning and implementation and to assure adherence with business and functional requirements.
• Solutions proposed and implemented cut process time by as much as 50%. • Designed forms and instructional documents in Microsoft Word and Adobe Suite; documents including user-friendly links, navigational instructions, and embedded images for ease of understanding. • Created and adhered to project timelines while managing multiple projects in order to meet the needs of multiple departments.
• Responsible for auditing customer interactions in a call center setting; includes calls, letters, and chats
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