Picis, IncApplication Support Engineer II
Aug. 2008 - Oct. 2009Provide application, database, and operating system support for high-priority and escalated service requests, including programming PowerBuilder objects, coding database procedure and triggers, BP analysis, and database/OS performance optimization. Hundreds of systems supported with any combination of dozens of applications and interfaces, highly customized with high transactional volume and large historical data sets.
Repair data integrity issues, provide critical workarounds, bulk data loads/unloads, design and test code improvements for development team, and work with internal resources to improve product design.
Modify stored procedures and triggers for site-specific solutions. Developed PowerBuilder and SQL toolkits for efficient reuse and standardization thus saving time for issues requiring a deeper, more specific analysis.
Primary system platform of PowerBuilder 9/11.2 w/PFC, VB 7, Crystal 8.5-12, and MS SQL 2000-2005.