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Work Background
The Hotchkiss SchoolDirector, Walter J. Crain Fellowship
Jul. 2022 - Jul. 2024Lakeville, Connecticut, United States
The Hotchkiss SchoolCo-Director, DEI
Jul. 2022 - Jun. 2023Lakeville, Connecticut, United States
The Hotchkiss SchoolHistory Instructor
Jan. 2021 - Jul. 2024Lakeville, Connecticut, United States
GustoUX Research Leader
Nov. 2020 - Apr. 2022Austin, Texas Metropolitan Area
Black UX AustinCo-Founder
Mar. 2020 - Aug. 2022New York, United States
Norman Research Lead UX Research Consultant
Jan. 2020 - Nov. 2020Austin, Texas Metropolitan Area
VisaDirector, UX Research
Jun. 2017 - Apr. 2019Austin, Texas AreaEffectively lead a small team of UX Researchers & Designers to improve the UX/UI of proprietary & 3rd party customized tools for internal employee use.
DellLead UX Researcher, DELL.COM
Nov. 2016 - Jun. 2017Round Rock, Texas, United States• Successfully lead a team of both Dell & EMC stakeholders to discover & understand customer priorities and provide insight to inform design & increase business value for the newly combined Dell EMC digital products
• Designed and delivered a wide range of customer-centric generative and evaluative projects, both quantitative and qualitative
• Designed and conducted RITE tests supporting the agile work flow of the designers for Dell.com commercial sites and portals
Sentier Strategic Resources, LLCUser Experience Lead Researcher/Consultant
Aug. 2015 - Aug. 2016Austin, Texas Area• Led a longitudinal, qualitative ethnographic study designed to capture end-to-end user experience including deep dives at pivotal points including first contact, purchasing, setup, use, and continued use of consumer website
• Managed a 6-person team responsible for sample recruiting, data collection, qualitative analysis, quantitative analysis, and reporting for 4 independent phases of customer journey mapping
• Managed team operations to ensure more efficient work flow and continuously improved monthly analytical client reports based on an iterative methodology in order to best fulfill the needs of the client
• Responsible for expanding study scope through development discussions with client regarding additional processes that would benefit from the journey mapping process
• Involved at all levels of study from management to moderating task-based sessions using semi-structured interviews and follow-up surveys, analyzing video for behavior/emotional response, and developing new visually dynamic report templates
Harvard UniversityPhD Dissertation Completion Fellow
Sep. 2014 - May. 2015Cambridge, MASuccessfully completed and defended my dissertation on the African-derived religious devotion of African American Yoruba devotees in the New York Metropolitan Area. The dissertation analyzed inter-diasporic relations; religious materiality; and the influence of historical factors on identity formation and religiocultural representation.
Du Bois Review Journal for Social Science Research on RaceCopyeditor and Proofreader
Dec. 2012 - Oct. 2018Cambridge, MALine editing and heavy copyediting of accepted manuscripts. Proofread final proofs.
Harvard UniversityDepartmental Teaching Fellow
Sep. 2010 - Jun. 2011Cambridge- Responsible for assisting new and continuing Teaching Fellows in African & African American Studies in identifying and achieving their teaching goals
- Responsible for coordinating four events for pedagogical enhancement throughout the academic year
Harvard UniversityTeaching Fellow
Sep. 2009 - Dec. 2011• Head Teaching Fellow, African and African-American Studies 121 – Please Wake Up! Race, Gender in Spike Lee’s Early Films, taught by Prof. Biodun Jeyifo, Fall 2009
• Head Teaching Fellow, African and African-American Studies 10 – Introduction to African-American Studies, taught by Profs. Henry Louis Gates, Jr. & Evelyn Higginbotham, Spring 2010, Spring 2011 and Fall 2011
• Teaching Fellow, African and African-American Studies 131 – African-American Literature to the 1920s, taught by Prof. Glenda Carpio, Fall 2010
Harvard UniversityGraduate Research Assistant
Aug. 2008 - Sep. 2014Cambridge, MA• Collaborated with several professors to ensure successful and timely completion of projects
• Managed and trained undergraduate research assistants
• Presented research at 4 different national conferences with over 100 attendees
• Edited manuscripts, African Immigrants for Harvard University Press, African Religious Traditions for Oxford University Press, and In My Father's Parsonage; • Edited, proofed, formatted and indexed Cabot awarding-winning book City of 201 Gods, University of California Press
• Projects included a variety of anthropological and sociological disciplines
• Assisted with the editing of conference papers, journal articles, grant applications and anthology contributions
Lisanne C NormanCopyeditor/Proofreader
Jan. 2007 - Sep. 2014Freelanced as an (copy) editor/proofreader/indexer for professors and visiting fellows here at Harvard University. In that capacity, I edited and prepared forthcoming academic manuscripts for publication; and proofread journal articles, dissertations, and thesis for professors, and graduate and undergraduate students. In addition, I created indexes for forthcoming academic manuscripts for local area professors.
The Ohio State UniversityMasters Student
Jan. 2003 - Dec. 2004While completing my masters, I worked as a research assistant and an editorial assistant for a peer-reviewed literary journal.
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