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Work Background
CARIAD, Inc.Senior Program Manager
Sep. 2021Redmond, Washington, United StatesAs a Senior Program Manager, I led teams like Site Reliability Engineering and Platform Engineering. My role involved comprehensively analyzing and translating customer requirements into actionable feature sets, ensuring seamless design and implementation. I managed project schedules in a fast-paced environment, identified blockers early, and ensured timely delivery of key milestones. I also established and defined incident management procedures, and cutting cloud expenditure significantly by optimizing on-prem and cloud infrastructure usage. Through transparent communication with stakeholders and cross-functional teams, I facilitated adoption of modern deployment strategies, enhanced service health monitoring, and maintained a 99.95% uptime SLA.
MicrosoftProgram Manager
Nov. 2017 - Sep. 2021redmond, waFocused on securing supply chain to build in-market Windows 10 OS. Proposed and led method to adopt common telemetry platform and schema for microservices within engineering system (1DS / IFX / Open Tracing), providing all teams with common schema for telemetry and tracing events. Delivered monitoring and alerting metrics for new services and solutions and assured live site issues were minimized.
• Created and documented designated responsible individual (on-call) models, utilizing SQL data lakes, supporting new services, conducting data mining and trending, informing decisions, and forecasting.
• Planned and enacted implementation of production access for troubleshooting / diagnostics / management within Windows 10 secure build environment, creating method for engineers to troubleshoot via read access, removing write access from engineers, eliminating common attack vector, and establishing trust in company.
• Rolled out Secure Admin Workstation (SAW) to 300+ developers within Windows Engineering System, enhancing security and presenting 2-factor authentication for developers touching production systems.
• Coordinated cross-company effort to transition Windows 7 build, packaging, signing, and modernizing high-security environment.
o Reduced domestic and international supply chain attack vectors, replacing legacy unsupported services with current supported systems.
MicrosoftSenior Azure Support engineer
May. 2016 - Nov. 2017Redmond, waRegulated complex business critical issues for customers, guided to solution, and provided training and documentation. Contributed strong customer service skills and directed ambiguous requirements and environments. Received glowing feedback from manager and customers alike. Gathered and evaluated reviews and surveys.
• Drove feature development and bug resolution with product groups for premier customers, such as Walmart and United Airlines, translating requirements into actionable work items and allowing feature teams to execute and deliver.
• Authored documentation and workflows surrounding performance, troubleshooting and diagnosing for 300+ person organization.
o Recorded series of video trainings for internal knowledgebase, producing content for hundreds of full-time and contract team members worldwide.
• Collaborated with product groups and embedded escalation engineers, facilitating bug resolution and discovering customer-impacting live site outages.
Rahi SystemsData Center Solutions Specialist
Nov. 2015 - May. 2016Sales
Emerson Network Power - AvocentSales Engineer
Oct. 2009 - Oct. 2015north west• Microsoft on-site field support for our KVM over IP hardware and software
• Assisting the sales team with the technical aspect of our products, and providing training/implementation to new customers in and outside of Microsoft with the products I support.
• In collaboration with Microsoft I have driven the creation of Avocent DSView 3 64-bit suite to address problems with DSView 32 bit Java Virtual Machine at Microsoft, where the maximum devices was limited around 25k devices, we are now over 80k and still stable.
• I devised a method to load balancing DSView with F5 hardware and published a best practices white paper now in use globally within Microsoft and Emerson.
• Strategizing and planning with MS and Avocent to provide and create features for Trellis; Emerson’s next-gen datacenter management suite.
• Working directly with my customers at MS we were able to negotiate new licensing agreements for our largest customers making it an easier process to scale large infrastructures.
• Researched, designed and implemented a reliable scalable infrastructure for Avocent’s largest customer spanning over 80k devices locally and at Microsoft datacenters in China, India, and Israel into a single readily accessible entity.
• I lead the effort to get published API’s to Microsoft to allow them to automate the DSView experience. Results are available on the MLS DSView quick launch tool.
• Changed the way Microsoft accesses test systems across campus by implementing, educating users, supporting DSView and Avocent appliances which enables my customers to consolidate and access resources from a single pane of glass view, reducing the need for on-site staff and lowering operational support costs.
• Supporting inside sales and Federal sales team as well as Dell branded hardware. Responsibilities include all product demos, preliminary troubleshooting, and escalations for hardware and software sales/support questions.
MicrosoftOperations Engineer
Apr. 2006 - Oct. 2009redmond, wa• Responsible for administration of 15000+ server/SFF machines and network in 6 labs
• Proven history of leadership with vendor and contractor teams.
• Experienced in capacity planning in regards to power utilization, cooling capacity, space management, as well as project coordination.
• Revolutionized and drove standards with lab cable management and documentation.
• Devised KVM over IP framework using Avocent DSView, and Server Technology power strips for managed power infrastructure.
• Revolutionized SQL cluster test environment deployments for CSG teams using small SAN’s and fiber networks.
• Involved in hiring and interviewing of new candidates.
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