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Work Background
D.A. Dibben CPA LLCBusiness Manager
Mar. 2024
SourceCode CommunicationsManager, Brand Marketing
Apr. 2023 - Jan. 2024
SourceCode CommunicationsAccount Supervisor
Sep. 2022 - Apr. 2023
VMLY&RSenior Account Manager, Brand Strategy
May. 2021 - Aug. 2022Manage the guidance, growth and development of client engagement team personnel internally while developing close relationships with client contacts to establish VMLY&R as leader on the business, achieving clients' marketing goals, and managing income results for the agency. -Guide execution and measurement of $2.3MM account while developing proposals + executing on incremental requests -Financial management of monthly billing, forecasting, and burn reporting -Focus on developing and reinforcing corporate brand strategy for clients -Build relationships with both internal and client partners to improve cross-team collaboration
MAKE Digital GroupSenior Account Manager
Jun. 2020 - May. 2021Primary day-to-day point of contact with client stakeholders focused dedicated to building positive rapport and working relationship with each client
Become an industry and client expert, communicating needed information and point-of-view into agency teams - i.e. serve as the internal “client”
Responsible for anticipating client requests, proactively managing client expectations, and clearly communicating client needs internally and externally
Keeper of all things related to each client’s scope of work and the management and execution of said scope(s).
Work hand-in-hand with MAKE’s internal departments to ensure all client needs and tasks are executed timely and accurately - develop briefs, complete internal reviews, and assist in the management of timelines
Support the internal team in positing agency thinking and recommendations with clients to ensure we’re hitting client goals, bringing proactive thinking, and elevating client work
Attend all client meetings, responsible for agenda setting, note taking and follow-up
Basic reporting, information presentation and meeting moderation
SMG - Service Management GroupAccount Manager, Client Insights
May. 2016 - Jun. 2020Kansas City, Missouri AreaBuild strong relationships with clients through day to day program management, analysis, and proactive communication
Strategically direct accounts by understanding the inner workings of their business strategy and consulting with executive teams
Manage and grow $1MM+ account portfolio across top brands in service-focused industries
Establish research agendas, coordinate team efforts to analyze complex sets of data, create and present actionable insights to client executive teams
Develop client deliverables including CX insights, scopes of work, project plans, timelines, and more
Lead cross-functional collaboration between internal and external teams
SMG - Service Management GroupProject Analyst
Mar. 2015 - Apr. 2016Kansas City, Missouri Area-Specialized in onboarding new clients and launching new projects
-Worked with 30+ brands to manage daily tasks
SutherlandsSocial Media Manager
Jan. 2015 - Mar. 2015Kansas City, Missouri Area-Managed all Social Media accounts for company brand
-Developed cohesive content for all Social Media channels
-Implemented GoogleAdwords in Marketing efforts
SutherlandsCommunications Coordinator
Jun. 2013 - Jan. 2015Kansas City, Missouri Area-Coordinate materials, resources, and communications for multiple risk management projects. -Coordinate insurance materials for new and existing vendors and contractors.
-Ensure all promotions, copy and creative materials are clearly communicated.
-Develop marketing strategy and communications for new store promotions and programs. -Assist in the planning and coordination for annual "College of Knowledge" event for new and existing vendors.
KnacktiveProject Manager
Jan. 2013 - May. 2013Maryville, MO-Organized and managed the team's work (schedules, deadlines, expenses)
-Guided all aspects of the work - media, creative, research, copy, etc.
-Primary client contact - liaison between team, faculty and client
-Worked closely with researchers to develop appropriate research strategy that leads to consumer insights which drive strategy development/creative brief
-Supervised the writing of creative brief
-Maintained team records, i.e.: meeting agendas, reports, schedules, etc.
-Ensured effective communications and relationships between team members were maintained
Sara Davidson Consulting, LLCAssistant Project Manager
May. 2012 - Sep. 2012KCMO-Collaborated with cross-functional teams to develop and execute a variety of traditional and online marketing campaigns, social media plans, and mobile marketing for clients. -Coordinated resources for pitches, proposals, and other collateral materials. Ensured that all materials were clearly communicated and delivered on time.
-Responsible for analytics and measuring the success of various campaigns using Google Analytics, MailChimp, HubSpot, SalesForce, Simply Measured, and HooteSuite.
-Managed timelines and budgets for multiple clients and projects.
-Prepared marketing and promotional plans for clients; assist in planning and implementing special projects and events.
-Attended meetings with clients and partners, keep minutes at meetings and assist in determining appropriate course of action.
-Conducted industry research for consultants and recommend course of action.
-Assisted in Project Manager duties including keeping team on task, managing and resolving conflict, and acting as a liaison between client and team.
Bayer Animal HealthTemporary Employee
May. 2011 - Aug. 2011Shawnee, KS-Responsible for the packaging, labeling & preparing for shipment of orders and materials
-Completed other assignments as needed in the department
ARAMARKSupervisor
Aug. 2009 - Nov. 2011Maryville, MO-Managed a shift of 2-6 employees in two campus locations. Responsible for training new employees and maintaining a high quality of customer service.
-Coordinated in-store promotions and marketing objectives. Tracked the success of these programs and reported to Staff Director.
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