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Work Background
The Ward Law GroupSenior Case Manager
Apr. 2024 - Jan. 2025Assisting clients, primarily Latino individuals involved in car accidents, with navigating
post-accident processes. My main responsibilities include communicating with insurance
companies to negotiate favorable settlements, reducing outstanding bills with hospitals and
providers, and ensuring clients are well-informed in their preferred language. All external
communications are conducted in English, with client interactions in Spanish when needed.
This role honed my negotiation skills, attention to detail, and ability to manage sensitive
situations with empathy and professionalism
Emigna partner digital ® Ejecutiva Digital Integral
Sep. 2023Experts in strategies, business and digital solutions. Expertos en estrategias, negocios y soluciones digitales.
Puulse MarketingServices Sales Specialist
Dec. 2022 - Apr. 2023Establishing relationships with customers, identifying sales opportunities, and achieving established goals. Establecer relaciones con los clientes, identificar oportunidades de venta y lograr objetivos establecidos.
Vleu SalónFundadora
Jul. 2022Provincia de Buenos Aires, ArgentinaFounding of an e-commerce venture specializing in beauty services. Development include brand image development, sales platform creation, marketing campaigns, and business planning. Fundación de emprendimiento e-commerce dedicado a servicios de estética.
Desarrollo de imagen de marca, plataforma de ventas, campañas de marketing, plan de negocios.
ConfidentialAdministrative Support Specialist
Jan. 2022To provide customer service support in projects, collaborating with the development of products and/or services.
Reporting and follow up on incidents to the appropriate departments or areas.
Track consumer experience metrics. Brindar soporte de atención al cliente en proyectos, colaborando con el desarrollo de productos y/o servicios. Reporte y seguimiento de incidencias a los sectores o areas correspondientes.
Seguimiento de métricas de experiencia al consumidor.
ConnempathyAdministrative Support Assistant
Apr. 2021 - Dec. 2021To provide consumer support in the apparel industry (logistics, marketplace)
Assisting with services such as memberships and the platform. Soporte en experiencia al consumidor para la industria de indumentaria (logística, marketplace).
Asistencia en servicios al consumidor como membresías y la plataforma.
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