The Ward Law GroupSenior Case Manager
Apr. 2024 - Jan. 2025Assisting clients, primarily Latino individuals involved in car accidents, with navigating
post-accident processes. My main responsibilities include communicating with insurance
companies to negotiate favorable settlements, reducing outstanding bills with hospitals and
providers, and ensuring clients are well-informed in their preferred language. All external
communications are conducted in English, with client interactions in Spanish when needed.
This role honed my negotiation skills, attention to detail, and ability to manage sensitive
situations with empathy and professionalism