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Work Background
Sabi HausCurator + Designer
Jan. 2022Los Angeles, California, United StatesI founded The Sabi Haus as a creative agency, but at its core, my role has always been about building relationships and ensuring client success. I lead strategy, design, and storytelling for brands across industries — but the real work happens in guiding clients through transformation, from first conversation to measurable outcomes. • Client Success Leadership: Managed the full client lifecycle — onboarding, relationship management, retention, and growth — with a focus on long-term partnership and repeat business. • Strategic Partnerships: Collaborated with startups, established companies, and cross-functional teams to align creative vision with business objectives. • Revenue & Retention: Delivered brand strategies and creative campaigns that not only elevated identity but also drove customer engagement, loyalty, and bottom-line results. • Creative Direction: Oversaw multi-disciplinary teams of designers, writers, and developers to bring complex projects to life on time and within scope. • Consultative Approach: Acted as a trusted advisor, helping clients articulate goals, define success metrics, and achieve lasting growth. The Sabi Haus has allowed me to combine creative storytelling with customer success strategy — skills I now bring into corporate environments to help scale impact, strengthen partnerships, and drive client value.
AppSumoPartner Success Manager
Jul. 2021 - Jul. 2022Austin, Texas, United StatesOwned a $1.2M MRR portfolio of 700+ partners on AppSumo’s marketplace, serving as their primary advocate and guide. Focused on driving retention, reducing churn, and creating profitable growth for partner businesses. • Onboarded partners efficiently, ensuring smooth transitions from sales/ops into long-term success. • Developed tailored success roadmaps by aligning partner objectives with platform opportunities. • Served as a strategic advisor on marketing, design, finance, and promotions to optimize partner performance. • Advocated for partner needs across finance, product, and operations — strengthening collaboration between internal teams and external stakeholders. • Championed “customer obsession” by curating thoughtful, human-first experiences for every partner. Impact: Strengthened AppSumo’s partner ecosystem by transforming one-time listings into repeat, engaged, and growing relationships.
VerizonInternational Wholesale Financial Analyst
Oct. 2020 - Jun. 2021Selected as the sole analyst for international accounts (a $3.7M portfolio), recognized for high performance and relationship management skills. Supported mid-market customers by combining financial expertise with customer advocacy. • Built personal relationships with partners to create customized account strategies — moving away from “one size fits all.” • Oversaw payments, collections, disputes, and reconciliations while maintaining a customer-first approach. • Acted as the liaison between international clients and Verizon’s ERP systems to ensure smooth account management. Impact: Elevated the customer experience and retention across international wholesale accounts by blending financial precision with relationship-building.
VerizonFinancial Analyst
Feb. 2019 - Oct. 2020Tulsa, Oklahoma AreaAnalyzed and streamlined financial processes during a major system migration, improving accuracy and efficiency for Verizon’s enterprise billing. • Identified, analyzed, and reported on recurring billing errors — saving the company significant costs. • Selected to present reporting directly to senior leadership based on clarity and impact. • Recognized for creating new workflows and process improvements that improved both accuracy and customer experience. Impact: Drove cost savings and process innovation while serving as a bridge between financial operations and leadership.
Lennox InternationalInside Sales Representative
May. 2018 - Jan. 2019Austin, Texas AreaManaged commercial and residential HVAC accounts, blending technical knowledge with proactive customer service. • Partnered with territory managers to ensure customer retention and satisfaction. • Read and interpreted blueprints to recommend complete HVAC systems tailored to client needs. • Coordinated logistics across ordering, shipping, installation, and manpower to deliver seamless projects. Impact: Strengthened customer trust and supported revenue growth by pairing technical accuracy with high-touch account management.
Lennox InternationalCredit Analyst
Mar. 2017 - May. 2018Dallas, TexasManaged a $2.5M portfolio of wholesale accounts across Texas and Arizona, balancing credit risk with customer relationships. • Built strong client relationships rooted in trust and clear communication. • Oversaw collections, claims, disputes, and reconciliations while maintaining compliance with credit policies. • Reviewed customer financials to approve increases in credit limits, supporting business growth. Impact: Improved collections and account health by combining financial stewardship with customer-centric communication.
Lennox InternationalCommercial Lien Specialist
Jan. 2017 - Dec. 2017Dallas, TexasManaged lien rights and compliance to protect company financials. • Created lien documents for commercial and residential accounts. • Monitored strict lien law timelines and evolving regulations. Impact: Protected Lennox’s financial interests while ensuring compliance in a fast-moving construction environment.
Woodforest National BankPersonal Banker
Apr. 2015 - Dec. 2016Austin, Texas Area• Modeled customer obsession by weaving personalized experiences into day to day transactions
• Responsible for account acquisition + retention, maintenance, and customer service
• Processed consumer + business banking functions such as common transactions, cash balancing, and record-keeping
• Provided 1:1 estate + retirement planning assistance
Showbiz National TalentSocial Media Director/Backstage Director
Jan. 2013 - Sep. 2014Dallas, Texas• Coordinated backstage activities of dancers, directors, and staff during competition season (50 cities over 6 months)
• Responsible for maintaining schedule of events
• Created show marketing materials utilizing Adobe Photoshop, Adobe Illustrator, and InDesign
• Managed social media marketing calendar for all major platforms; Facebook, Instagram, and Twitter
•Created greatness within the show-day experience by connecting with dancers, parents, and directors to accomodate a smooth day
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