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Work Background
Senior Relationship Manager
American ExpressSenior Relationship Manager
Sep. 2024United States
Centurion Team Leader
American Express Global Business TravelCenturion Team Leader
May. 2022 - Sep. 2024Los Angeles, California, United States
Membership Executive
American Express Global Business TravelMembership Executive
Jun. 2020 - May. 2022Los Angeles, California, United States
Los Angeles Destination Manager
American Express Global Business TravelLos Angeles Destination Manager
Nov. 2016 - Jun. 2020Los Angeles, CADestination servicing is a highly exclusive and invitation-only service reserved for our most valued Card Members, available when visiting some of our top destinations globally.
Manager, Destination Services (Events & Tradeshows)
Los Angeles Tourism & Convention BoardManager, Destination Services (Events & Tradeshows)
Apr. 2012 - Nov. 2016Los Angeles, CA• Pre-planning and execution of special events, FAMS & Tradeshows • Manage department budget/forecasting for current and next fiscal year • Service self-contained hotel conventions • Service as an extension of the sales team during post sales site inspections • Act as a liaison between client and LA Tourism members • Participate in member events and orientation of new members
Travel Agent
The Walt Disney CompanyTravel Agent
Oct. 2011 - Apr. 2012Anaheim, CA•Serve on Training Program for incoming Travel Agents •Create magical experiences by determining the needs of guests and matching to Disney vacation options •Serve as primary contact to sell, modify, or cancel reservations •Respond to all inquiries and concerns regarding reservations •Collect and record specific data pertaining to customer travel inquiries and call results •Demonstrate computer proficiency and ability to learn new software applications such as SBC and Siebel •Assist with special projects throughout the department (i.e. Training Module, Training Program)
Customer Service Manager
Patman Meat GroupCustomer Service Manager
Sep. 2009 - Oct. 2011Redondo Beach, CA•Supervise workload of Customer Service Personnel •Specialized Account Service •Monitor A/R Reports – weekly updates •Process monthly commission reconciliations and commission reports •Process all addendum and contract requests •Contact & develop relationships with manufacturers/distributors/customers •Assist Business Department – analyze contracts, addendums, and insurance certificates •Office Management
Sales Manager
Hacienda HotelSales Manager
Mar. 2007 - Sep. 2009El Segundo, California, United States•Negotiate all contracted rates with international buyers yearly •Attend all staff and rate meetings at the hotel •Attend all El Segundo Chamber of Commerce community meetings •Conduct tours/presentations of hotel facility •Manage primary accounts at the hotel pertaining to international groups •Participate in all upper management decision-making •Assist with special events such as: company lunches, attend international conference
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