The Walt Disney CompanyTravel Agent
Oct. 2011 - Apr. 2012Anaheim, CA•Serve on Training Program for incoming Travel Agents •Create magical experiences by determining the needs of guests and matching to Disney vacation options
•Serve as primary contact to sell, modify, or cancel reservations •Respond to all inquiries and concerns regarding reservations
•Collect and record specific data pertaining to customer travel inquiries and call results
•Demonstrate computer proficiency and ability to learn new software applications such as SBC and Siebel
•Assist with special projects throughout the department (i.e. Training Module, Training Program)