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Work Background
Lumina LearningTrust Generator & Empathy Facilitator
Mar. 2019Toronto, Ontario, CanadaI use communication tools to improve the personal impact at all levels within a team. My approach focuses on strengthening relationships with self and others. Valuing diversity makes it possible to develop autonomy and build rapport.
This method leads to an overall happier team with a strong commitment to co-creating the outcomes.
Bringing awareness to individual qualities maximizes productivity and leaves more time for play.
GeorgiaReynolds.caEmpathy at Work Facilitator
Mar. 2018Toronto, Ontario, CanadaBy attending to the interpersonal health of the people in your business, I help your team find vitality in common ground, common goals and common values while embracing individual expression.
I’m the mirror that reflects exactly how your team measures up to its internal possibilities: what’s working, what’s wonky and what’s worth investing further in. Like a General Practitioner for the interpersonal health of your team, I’m here to prescribe a custom approach that directly reflects your team’s strengths while addressing the gaps to fortify a strong foundation from which to grow and thrive
Untitled by Flaunt BoutiqueBeauty Coach
Dec. 2017 - Jul. 2020Toronto, Canada AreaCut, Colour, Chill
Elucity NetworkElucity Empathy Facilitator
May. 2015Hawaii, United StatesI have worked with thousands of individuals over six years, using a Connect-Think-Do model - a process that starts with a connection to self, then others and we. By illuminating the importance of interdependence, I've seen the creation of environments that are safe, inclusive, and have room for play. Connection is a game-changer, and 3x3 is the playbook. Teams reach higher ground of shared purpose and mutual respect with uncommonly high satisfaction ratings and long-term positive results.
L'OréalService and Retail Academy & Salon Emotion Facilitator.
Jan. 2015 - Sep. 2018CanadaA driving force for me is to be a voice between the field level and the corporate needs. I have been able to work with thousands of beauty advisors in Canada, the US, Mexico, and China to shape the way we see and live the retail experience. From those just entering their careers to corporate directors and general managers, I have observed that people are people, and they want to be more human and less robotic. 2015 I was invited to be a part of the pilot for a global RETAIL TRANSFORMATION project.
The change is: put the PEOPLE at the heart of retail, providing a memorable experience for both the Customer and the Beauty Adviser. As a part of the Canadian task force, I have contributed to developing resources to elevate the expertise of the beauty advisors continually. After leaving my full-time role with L'Oreal Canada, I continue to work with this team to respond to the changing needs of both the internal and the field teams.
L'OréalSalon Development Manger
Jan. 2012 - Dec. 2017CanadaBeing people-focused enabled me to find innovative ways to engage and connect with all of the players in the process. Big picture career planning and measured goals gained a commitment to producing the results desired at the individual level as well as the business level. I ensured education initiatives were sustainable, transferable & scaleable while remaining flexible in a trend & technology-driven industry.
L'OréalCorporate Trainer
Mar. 2002 - Jan. 2012CanadaWorking with and training salon professionals with a focus on technical knowledge and expertise as well as customer service best practices. In this role I worked with individual beauty professionals identifying the knowledge gaps to develop and deliver a series of resources to meet the need. This would include, self study, theory, practical, and inspirational experiences.
Toni & Guy Hairdressers SalonTechnical Artistic Director
Jan. 2000 - Oct. 2007Toronto, Ontario, CanadaPushing the boundaries of hairdressing, from the beauty school to the hair salon. Toni & Guy is upgrading the industry with creativity, quality and consistency. Elevating expertise through my own training and always giving personal recommendations I maintained a full clientele. I developed and delivered an in-house training program, growing the staff from a team of 5 to over 30 employees in 7 years. This is where I discovered the joy of exchanging knowledge and is the beginning of my road to full-time facilitation.
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