Capital OneTechnical Lead, Customer Servicing
Aug. 2008 - Oct. 2015Richmond, Virginia AreaPosition involves all aspects of overseeing the technical delivery of card servicing projects including managing code delivery from offshore, working with other platforms to resolve issues and ensuring the development deliverables are in agreement with approved business requirements. Position accomplishments include the following: Served as the platform technical lead of various Card projects and initiatives. In this role, I had responsibility of developing component designs, representing platform concerns over technical approaches and approving overall solution architecture. I was selected into the Circle of Excellence – which is Capital One’s highest employee recognition award.
Provided technical oversight of Enhanced transaction implementation for online card servicing platform requiring working in new development model involving consuming REST API’s and Google Maps to create an industry first customer experience Introduced MVP (Model-View-Presenter)-based development into the Card agent application by overseeing an initiative that involved creating a POC, presenting and selling the value proposition to senior management. Manage key contracting/vendor resources including approving work orders, progress tracking and obtaining budget approvals. Manage development personnel and track work against enterprise roadmap. Serve as a team leader in recommending, designing and approving design solutions within an agile team environment. Requires close collaboration with the product owner, business analysts and development resources to plan and implement works tasks that implement recommended solutions. Oversaw implementation of MVC coding approach with an emphasis on unit test development, continuous integration and refactoring Provided platform management responsibilities for Linux-based web application that utilized Apache/Tomcat technologies. Includes providing infrastructure build out recommendations and budgeting options