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Work Background
Cambia Health SolutionsIT Project Manager
Apr. 2022Salt Lake City Metropolitan Area* Manage the product roadmap and prioritization process, including defining the deliverables into discrete commitments (sprint planning).
* Direct the product management activities for products to meet business, market segmentation and financial goals.
* Produce product requirements for and interfaces and documents initiatives with marketing, UX, engineering and category management teams.
* Understand the target market and primary user needs for a product.
* Synthesize business requirements from multiple sources including or may include customer segments, healthcare product experts, brokers, and sales teams into requirement documents and agile project plans.
* Define the feature sets, and business requirements from multiple sources, focusing on measures of success, and product roadmap.
* Contribute to the long term product vision.
* Manage a products life-cycle from planning to tactical activities to cross company go to market planning.
* Specify product requirements in the form of functional requirements, user stories, wireframes, and their objectives.
* Define and drive the solutions across all departments including the development of company-wide go to market plans.
* Collaborate with team to develop and deploy strategies for improving customer acquisition, engagement, and retention.
* Write accurate and useful functional specifications for multiple projects simultaneously.
* Ensure that all issues are identified, reported, tracked and resolved in a timely manner.
* Identify strategic initiatives and projects.
Qube Money | Digital Cash Envelope BankingProduct Manager
Aug. 2020 - Apr. 2021Pleasant Grove, Utah, United StatesProduct Manager for Qube Money during the start-up phase of their creation of a new budgeting app.
• Designed and built their software development process, using Agile/Scrum and JIRA, and helped to define their product review and prioritization
• Reached a point with the Qube Money app where we were able to release to both the Apple AppStore and Google Play.
• Through the improvements to the app, and releasing to the public, we were able to increase our customer base from 150 users in January to over 6,000 by the end of March.
• Was responsible for the design and development of our core Planning, Spending and Bill Qube features.
• Worked directly with executive team to define priorities for the development team and establish Roadmap of future features.
NelnetIT Software Delivery Manager
Jan. 2020 - Jun. 2020Salt Lake City, Utah, United StatesI served as the Software Delivery Manager for Nelnet during the start-up phase of their creation of a new online Bank.
I coordinated and managed the software development process for specific software integrations and helped to define and implement a new software development process using Agile and Scrum.
I managed a team of developers, ranging from web-based development to database and application design, as well as security and server maintenance.
I was responsible for keeping track of the project scope and making sure that we were on time with our deliverables.
I also served as the Project Manager contact with their third party vendor, Fiserv, in order to help coordinate and facilitate requirements gathering sessions between Fiserv and Nelnet's development team.
I coordinated with the CEO and CTO on defining our product roadmap, and helped to establish timelines for project deliverables.
I was responsible for identifying and helping to eliminate any potential roadblocks within the development process.
I worked with Business Executives to establish a Project Management process for identifying and tracking their project goals, deliverables and timelines.
Wells FargoBusiness Implementation Consultant
Jun. 2019 - Jan. 2020Salt Lake City, UtahManaged multiple project teams, specializing in Data Migration and Data Security. Oversaw project planning, design and scheduling with various resources and departments within Wells Fargo. Modified project plans to meet organizational needs.
XactwareIT Project Manager
Oct. 2017 - Mar. 2019Lehi, Utah* I worked with various teams within the IT Ops department, to maintain and cleanup Service and User accounts. * I lead development efforts for the Incapsula WAF migration for all impacted systems both in the US, UK and Australia. * Oversaw the implementation of a new Password Management and Privilege Access Management system in preparation for the use of a new Verisk security system. * I managed the patching and updating efforts to resolve the latest Spectre/Meltdown vulnerabilities. * I worked on a new process to track and organize all of the current servers located within the Data Center. * I helped develop a new automated process for generating all of the required reports as part of Audit Reporting requirements. * I Managed the migration of critical data in the UK, over to a new, more secure, storage system.
DirectScaleProject Manager
May. 2017 - Jul. 2017Lindon, UtahSr Project Manager over their new client implementation team. I was responsible for the coordination and scheduling of onboarding and software implementation efforts for new clients. I worked with senior leadership, along with product owners and technical architects, to define project scope, technical direction, and project milestones. I tracked all project deliverables, as well as issue management, change management, and release management of desired functionality. I was responsible for the creation of a new SDLC process using Scrum/Agile and Kanban development techniques.
I oversaw various projects, of significant complexity, cost and I was responsible to lead a cross functional team on multiple projects simultaneously, with on-time delivery of project objectives.
Fidelity InvestmentsSr. Business Systems Analyst
Mar. 2017 - May. 2017Salt Lake City, UtAs a Business Analyst on the Xtrac development team, I was responsible for gathering and defining requirements around implementing a new project "Forms Factory" that would convert all existing Fidelity forms into electronic format utilizing HTML, Docusign and eventually implementing a guided experience for end users.
eBayProject Manager / Sr Business Analyst
Jul. 2016 - Jan. 2017Draper, UtahContracted Sr Business Analyst in the Customer Service Technology department. I worked with multiple departments, helping to define and identify various product enhancements. I was part of the team responsible for the redesign of the eBay website and it's corresponding back-office features.
VerscendProject Manager/Sr Business Systems Analyst
Jul. 2013 - Jun. 2016• I worked with senior leadership, along with product owners and technical architects, to define project scope, technical direction, and project milestones. • I tracked all project deliverables, as well as issue management, change management, and release management of desired functionality. • I executed our SDLC using Scrum/Agile and Kanban development techniques.
• I oversaw various projects, of significant complexity, cost, and time-constraints. • I lead a cross functional team on multiple projects simultaneously, with on-time delivery of project objectives.
• I identified needs and allocated the appropriate resources to meet timely completion of specific project tasks.
• I continually monitored individual progress to insure the meeting of specific project deadlines.
• I analyzed information received from multiple sources in order to create business, functional and technical requirements.
• I conducted interviews, document reviews, requirements workshops, surveys, site visits, business process mappings, use cases, and workflow mappings to help define business requirements.
• I created unambiguous, testable requirements with clear acceptance criteria to ensure requirements were understood fully.
• I communicated and collaborated with external and internal customers to analyze information needs and review business and functional requirements.
• I served as a liaison between customers, internal clients, internal support teams, external clients, and the software development team.
• I collaborated with various Product Owners to clarify, define and prioritize the application product backlog.
MicheBusiness Analyst
Jul. 2012 - Jun. 2013South Jordan, Utah- Created detailed Requirement Documents and Process Flow specifications for enhancements to internal and representative facing software.
- Assisted project manager in the monthly prioritization of projects.
- Worked directly with stakeholders and representatives to gather new enhancement requirements and improve functionality within the core system.
- Worked with Third-party Software vendor to document enhancements and modifications to the current system to improve overall functionality and user experience.
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