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Work Background
Capital OneSr. Process Manager
Nov. 2021 - May. 2024An integral partner in developing process maps, RACIs, and FMEAs to streamline process comprehension and management. Maintained process documentation while spearheading rigorous reviews alongside second and third-tier functions. Pioneered team reporting and tracking dashboard for senior leadership via Jira and Confluence, which led to being requested to build two more custom boards for additional teams.
Utilized Snowflake and SQL to create custom reporting tools in Tableau for teams needing to track anomalies in processes.
Capital OneProcess Manager
Nov. 2021 - May. 2024
Reliable Loan SigningsNotary Public
Jul. 2020 - Apr. 2023Dallas-Fort Worth MetroplexCertified NNA and Loan Signing System loan signing agent. I am thorough and ensure no initials, signatures, dates, or stamps are missed so that loans close on time, saving my clients from costly extensions and frustrations. $100K in E&O insurance
Prosperity BankTreasury Management Operations Specialist
Sep. 2018 - Oct. 2021Richardson, Texas, United StatesI support sales with on-boarding new treasury management clients as well as offer ongoing technical and product support for clients.
LegacyTexas BankDocumentation Specialist
Oct. 2017 - Sep. 2018Dallas/Fort Worth AreaEffectively communicated with subject matter experts to create and update bank processes, policies and procedures.
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasBehavioral Health Advocate II
Jan. 2013 - Dec. 2014
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