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Work Background
Tee Tops Resort WearRetail Manager
May. 2023New Hampshire, United StatesGrew sales by 15% YoY - approximately $100K increase, from previous years Spearheaded operations and orchestrated entire buying process, across multiple categories, including ordering, organizing, receiving, processing of merchandise Maintained strong, multiple vendor relationships with respective sales representatives
Hourglass Laser CenterClient Success Specialist
Mar. 2023 - Apr. 2023Wolfeboro, New Hampshire, United StatesExceeded sales goals with a 55% conversion rate. Utilized KPI’s to track sales and conversion rates daily, weekly and monthly. Cultivated new business utilizing lead generation software. Managed client communication, follow up and new leads employing several systems. Created meaningful client relationships while educating them on services and procedures. Adapted rapidly and grasped new systems, procedures, software and services.
Dr Burn OrthoProduct Operations & Customer Success Specialist
Sep. 2019 - Oct. 2022Seattle, WashingtonBuilt infrastructure of a clear aligner product system from the ground up including creating plans, workflows, calendars and processes. Managed logistics, budget, inventory and daily operations. Analyzed and adjusted workflows, improving efficiency and resulting in growth of 70%. Within 1 year of deployment, aligner cases consisted of over 50% of new patients starting treatment. Built strong client relationships and resolved their concerns through success of aligner system.
Dentsply SironaCustomer Success & Product Implementation Specialist - SureSmile
Dec. 2018 - Mar. 2019RemoteQuickly mastered complex subscription-based SaaS to facilitate implementation into client offices. Coordinated and conducted SaaS onboarding and trainings, both in person and virtually. Created meaningful customer relationships and built rapport, worked together to create goals for their business success, managed over 60 accounts by creating my own systems. Provided support and resolved issues quickly. Collaborated with development team to improve customer software experience.
Inspired Ortho, Nelson Ortho, Ranjbar OrthoOperations and Customer Success Assistant
Apr. 2010 - Dec. 2018Seattle, Washington; Lawrence, KansasManaged operations of the lab system, resulting in on time delivery. Drove change while collaborating with team members to optimize re-occurring systematic issues and improve efficiency. Built positive client relationships and resolved their concerns leading to loyalty and referrals Collaborated and consulted on social media and marketing. Resolved customer problems, built strong relationships and identified frequent issues.
University PhotoMarketing Coordinator
Jan. 2008 - Apr. 2010Lawrence, Kansas AreaDeveloped and managed plan for a new brand launch.
Collaborating with upper management and outside vendors - including UX website design, to create new branding, website and marketing campaigns which lead to an increase of clients by 25%.
University PhotoAccount Supervisor
May. 2007 - Apr. 2010Lawrence, Kansas AreaInitiated and managed new department processes which increased staff capacity by 30% while coaching team members resulting in no staff turnovers. Coordinated over 75 account product timelines from start to finish while interacting with customers, leading to retention of 99% of contracts. Consulted with engineers to revise company software.
Initiated, corrected and managed new department processes, which increased staff capacity by 30%. HR duties including hiring, termination, onboarding and performance reviews.
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