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Work Background
Ongaku by clapHead Hostess & Guest Relation Manager
Nov. 2024Emirato di Dubai, Emirati Arabi Uniti· Managed reservations and provided guest services, displaying strong customer orientation and communication skills.
· Experienced in handling dynamic work environments, providing high- quality, personalised service.
· Flexible and skilled in teamwork.
· Customer relations pro.
Gorgeous ProductionHostess / Performer
May. 2024 - Oct. 2024· Managed reservations and provided guest services, displaying strong customer orientation and communication skills.
· Experienced in handling dynamic work environments, providing high- quality, personalised service.
· Flexible and skilled in teamwork.
FL1Chatter
Jan. 2024· Provided technical support through online chat for a software company.
· Established initial contact with clients, utilising strong communication skills to understand and meet client needs.
· Guided clients towards making informed purchase decisions or booking consultations for further information.
FreelanceContent Creator & Photographer
Feb. 2023Lombardia, Italia· Responsible for photography and content production for corporate events and brands, ensuring strong online presence.
· Collaborated with restaurants as a food photographer and content creator, developing visual content for social media and websites.
· Created content for brands as a UGC (user-generated content) creator.
Estetica avanzata verdello/ Carpe Diem Bergamo / OfflineSMM // Graphics and Content Creator
Jan. 2023 - May. 2024Bergamo, Lombardia, Italia· Created and managed content for diverse clients in various industries. · Designed graphics for social media and other online channels.
· Developed strategies to enhance online visibility and audience engagement.
DV ConnectionHostess / Event Coordinator
Oct. 2022 - Dec. 2023Bergamo, Lombardia, Italia· Managedreservationsandprovidedguestservices,displayingstrong customer orientation and communication skills.
· Experienced in handling dynamic work environments, providing high- quality, personalised service.
· Responsibilities include preparing budgets, scouting and booking locations, conducting press outreach, lining up sponsors and celebrity guests, and securing food and drinks.
· Duties on the day of the event include overseeing support sta, including orists, caterers, DJs, and emcees.
Rimborso Etico Benefit srlManager Customer Care Specialist and Lead Generation / Marketing Strategist
Aug. 2020 - Jan. 2022Praga, Cechia / Milano, Italia· Extensive experience in customer management and lead generation activities.
· Skilled in team management and achieving business goals.
· Demonstrated expertise in customer care, leading a team to generate leads through marketing campaigns (ADS).
· Proven ability to handle complex situations and meet client needs. The RESULTS obtained by the undersigned with the previous company are: - Cold call lead conversion 12%;
- Acquired 240 cold customers on average under my supervision per month;
- Advance payments of 80 monthly customers;
- Customer service management 150 customers per month;
- Conversion went from 26% to 48% on an average volume of approximately 60 leads per month.
Alta Moda BeltStagista fashion design
Mar. 2015 - Aug. 2015Villa di serio, Bergamo- Fashion Designer per alcuni Brand con cui collaborava l’azienda quali: Renato Balestra, Rocco Barocco, Armani, Invicta e altri ancora. Per quest’ultimi mi occupavo della creazione di borse. - Sketching e Digitalizzazione dei Progetti tramite i programmi del pacchetto Adobe. - Impaginazione del progetto per la presentazione con il cliente. - Partecipe allo sviluppo del prodotto dall’idea al prototipo fisico. - Ricerca tendenze e partecipazione a diverse fiere come quella del tessuto MICAM per la scelta dei materiali da utilizzare nelle collezioni sucessive.
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