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Work Background
Senior Business System Analyst
Telecommunications Development CorpSenior Business System Analyst
Jul. 2023 - Jul. 2024District of Columbia● Enhanced PowerSchool functionality through User Acceptance Testing (UAT) and data optimization, driving improvements in key performance metrics by 100%. ● Developed and delivered comprehensive training programs for PowerSchool and Schoology, leading to increased user adoption and improved system utilization. ● Identified and resolved operational inefficiencies, implementing targeted solutions that streamlined workflows and enhanced overall productivity. ● Optimized the OSSE helpdesk ticketing system for 8,000+ users, significantly reducing support response times and improving issue resolution efficiency by 30%. ● Conducted thorough quality checks on PowerSchool, ensuring consistent system functionality and minimizing operational disruptions.
Educational Learning Specialist
Richland School District 2Educational Learning Specialist
Jan. 2020 - Dec. 2023United States● Developed curriculum and instructional materials for diverse populations, incorporating technology and interactive learning strategies to enhance engagement and achievement for over 90+ learners annually. ● Integrated digital solutions and technology components using various LMS and eLearning tools to provide learners with an engaging learning experience, resulting in an 80% increase in learner engagement. ● Leveraged strong organizational and project management skills to oversee multiple resources, timelines, and deliverables, ensuring the successful attainment of curriculum development goals within specified timeframes. ● Applied data-driven decision-making to shape strategic initiatives, achieving a 95% surge in engagement. ● Delivered training and coaching to staff members, focusing on implementing new processes and procedures within innovative instructional strategies to secure the success of evolving educational environments. ● Frequently coordinated with Subject Matter Experts (SME) to assess and update training materials, ensuring alignment with organizational goals and meeting learners' needs.
Job Coach, On the Job Development
Project SEARCHJob Coach, On the Job Development
Oct. 2018 - Jul. 2020Columbia, SC ● Spearheaded and designed a career readiness curriculum, enhancing job-matching capabilities for disabled individuals. ● Developed enhanced Microsoft Suite training modules for learners with disabilities, enhancing learner engagement by 200%. ● Collaborated with SMEs to design inclusive job roles, enhancing community integration for disabled individuals. ● Analyzed market trends to optimize job coaching strategies, resulting in measurable client success. ● Developed individualized educational plans under IDEA, improving job placement outcomes for individuals with disabilities by 200% over 18 months. ● Researched market trends to refine job coaching strategies, delivering measurable improvements in client success.
Educational Champion Associate
Center for Teacher EffectivenessEducational Champion Associate
Jul. 2018 - May. 2023● Designed courses aligned with current educational trends, enhancing workforce readiness and learning efficiency. ● Conducted data-driven evaluations to align with objectives, leading to improvements in educational outcomes. ● Designed on-demand courses aligned with modern trends, enhancing learning efficiency and engagement to reduce the need for instructor-led training by 20%.
Director, Editing & Development
All is Write Publishers, LLCDirector, Editing & Development
Apr. 2016Remote● Develop and optimize writing curriculum, elevating content quality and engagement across multiple platforms, resulting in a 200% increase in user satisfaction. ● Led large-scale curriculum development projects, consistently delivering on time while surpassing quality benchmarks, improving project completion efficiency. ● Implemented comprehensive editorial workflows, ensuring content excellence and consistency. ● Collaborated with cross-functional product teams to drive feature enhancements, resulting in a 100% improvement in user experience and overall platform usability. ● Introduced AI-powered content creation tools, streamlining production processes and increasing output efficiency while maintaining high content standards.
Instructional Technology Specialist
Benedict CollegeInstructional Technology Specialist
Jan. 2006 - Dec. 2007Columbia, South Carolina, United States● Developed innovative learning solutions, enhancing educational standards and improving academic performance by 89%. ● Analyzed educational needs, implementing strategies that led to measurable improvements in learning outcomes. ● Advanced instructional methods while setting new benchmarks in higher education and elevating teaching practices. ● Partnered with SMEs to customize tech solutions, fostering a more interactive and productive educational environment.
Educational Learning Specialist
Richland School District OneEducational Learning Specialist
Jan. 2003 - Dec. 2018● Designed an engaging curriculum, significantly enhancing learner performance and engagement. ● Implemented PowerSchool, reducing administrative workload and streamlining task management for efficiency. ● Developed targeted formative and summative assessments aligned with state standards, curriculum guidelines, and insights from learner performance data, driving enhanced learning outcomes by 98% over six years. ● Collaborated with stakeholders to comprehensively evaluate student progress and enhance educational strategies.

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