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Work Background
Education ElementsSenior Manager Product and Services
Jan. 2023 - Jul. 2024Served as survey and data products and solutions lead and oversaw the delivery team. Reported to senior leadership and prioritized aligning the survey and data products to company vision and goals Served as subject matter expert for data and survey products. Expertise included survey content, data collection and analysis, research, technical and delivery components, sales, and product development and management Integrated survey products into company offerings, such as strategic planning, personalized learning, and school improvement and created education solutions for schools and districts that collected impact data through surveys to measure progress. Created sales and delivery materials for survey products integrated into education solutions and trained sales and delivery teams to successfully sell and deliver upon integrated survey product solutions Managed and executed complex product development plans and timelines with input from multiple teams across the company to ensure products were successfully integrated into marketable solutions
Established new survey product offerings and associated sales and delivery materials Built capacity of the sales team to sell survey products through internal training, scope development and development of sales collateral. Supported sales teams to grow the survey product sales pipeline and meet senior leadership revenue targets Managed survey client delivery team to ensure high quality delivery by creating and updating delivery methodologies, delivery oversight and project monitoring and provided mentor support to delivery team members
Education Elements Senior Design Principal
Aug. 2021 - Dec. 2022Served as project manager on survey engagements and collaborated with key school and district administrators to plan successful survey administrations that meet local needs Managed complex projects with intricate timelines and input from a variety to client constituents for state, district and individual school survey administrations Collaborated with district and school administrators to identify their unique needs and which survey products would support their local initiatives. Product expertise included Student, Family and Teacher Perceptions, Diversity, Equity, and Inclusion, Social Emotional Learning, and School Climate. Supported school and district administrators to design custom surveys, survey items, and administrations to collect specific stakeholder feedback Analyzed survey data with clients and supported them to make actionable decisions based on survey results Engaged with key client stakeholders to communicate and train for survey administrations and reporting Provided comprehensive support to all clients to throughout the life cycle of the survey Coordinated with internal survey team to ensure successful client delivery Provided sales support to sales team Engaged with prospective and returning clients to sell surveys products
Tripod Education PartnersClient Services Manager
May. 2016 - Jul. 2021Cambridge, MATripod is the nation’s leading provider of classroom-level survey assessments for K-12 education. Tripod surveys are in their 18th generation, refined over the past decade in consultation with K-12 teachers and administrators. Tripod’s research and analytics deliver valuable insights about teaching practices, student engagement, and school climate. Sales and Outreach
-Develop and define sales cycle and ensure appropriate use of stages across team
-Create and implement effective outreach strategies to build customer base
-Lead development of Salesforce CRM application (e.g., customizing field and page layout for contacts, accounts, and opportunities and creating tailored reports based on organizational needs)
-Monitor, track, and report pipeline activity in Salesforce
-Build and deploy email campaigns through Mail Chimp
-Identify prospect needs to create proposals and contracts with appropriate scope and budget Client and Project Management
-Serve as primary contact for clients-- articulating the benefits of Tripod products, resolving problems, answering queries, and gathering feedback for product and service improvement
-Provide users with quick, professional, accurate, and substantive support via email and phone before and during survey administration
-Facilitate product demos and client orientations
-Ensure materials and documentation are current, including implementation guides, training materials, and client-facing collateral Product Development
-Test software and make recommendations about how user experience can be enhanced
-Identify needed product modifications/enhancements and provide support in new product development efforts
-Champion a customer-centric approach to product definition and development by building feedback loops from help desk inquiries
Cambridge EducationProject Manager
Jan. 2011 - Apr. 2016Responsible for project planning, precise execution, client communications, developing collaborative relationships with clients for successful project delivery. Oversee budget and associated finances for each element of project. As a project manager on Cambridge Education’s survey services team, participates as a key member of project delivery team who provides continuous and comprehensive support to districts throughout project including managing roster preparation, survey deployment logistics, administration support, stakeholder communication and training, data collection and delivery of reports. Engages potential clients and provides an inclusive background of the range service options and discusses how related services can meet each individual district’s needs. Works on teams to develop programs to meet potential district partner’s local needs. Leads and manages customer support team. Provide extensive support to teachers and school/district administrators during projects. Developed Cambridge Education’s customer support process that has been adopted by the team. Uses high-level problem solving, critical thinking, task management and efficient communication skills in this position
Absolute Metal Finishing IncAdministrative Assistant
May. 2010 - Jan. 2011Norwood, MaMember of administrative team responsible for office workflow, accurate communication between clients and employees, accounts receivables and payables, invoicing clients, clients and employee payroll.
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