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Work Background
Allxs Cashless PaymentsChief Technology Officer
Jan. 2016• Designed and authored Android Point-of-Sale (POS) and e-commerce solution from concept to implementation currently processing 200 mill transactions a year.
• Collaborated with the core team to shape, scope, and execute the application while mitigating risks and writing reliable, well-structured code to reduce technical debt and improve efficiencies.
• Engineered a robust API backend and integrated geolocation and geofencing technologies to enhance NFC and BLE capabilities.
• Optimized real-time communication processes to support system scalability and growth.
• Lead a support team and managed the IT infrastructure, achieving 99.9% system uptime.
• Maintained an incident response time of under 5 minutes, ensuring consistent system reliability and performance.
• Architected the platform for maximum scalability and growth, ensuring flexibility, enabling innovative features like events, ticketing, vouchers, loyalty programs, and wallets.
• Continuously improved the application based on emerging technologies, industry trends, and competitor analysis.
• Delivered projects on time, improving service delivery and meeting client requirements.
• Diagnosed and troubleshot critical system issues, enhancing overall customer satisfaction.
• Shared knowledge through mentorship, clear documentation, code reviews, pair programming, and training sessions, fostering an environment of continuous improvement.
VASoft (Pty) Ltd/ VASoft USA IncCEO/ IT Director
Jan. 1996 - Dec. 2023• Spearheaded the design, development, and deployment of advanced call center functionalities and customer applications, reducing call handling time by 25% while boosting customer satisfaction scores by 30% across all platforms.
• Pioneered and integrated SMS, IVR, and data systems, seamlessly connecting with financial platforms like Reuters and Dow Jones, unlocking new revenue streams and reducing transaction processing time by 20%.
• Implemented a predictive dialer system that increased customer contact efficiency by 150%, managing over 2 million transactions monthly.
• Migrated legacy Windows applications to a SaaS environment, resulting in a 50% increase in operational efficiency and a 70% improvement in customer satisfaction.
• Grew customer revenue from $1M to $10M over five years through strategic system enhancements and cutting-edge technical innovations.
Phone Link (Pty) LtdDevelopment Manager
May. 1994 - Dec. 1995Main responsibilities included internal IT Infrastructure for the company. The Management of the support team (hiring and terminating of IT support staff) the management of the Software development staff (hiring and terminating of development staff and nomination of external software development personnel on a contractual basis). The Software Architecture of all their products and assisted in the software development of the company products which included Telephone Voice Recorders, Call Centre applications and an Internal helpdesk and telephone answering service. The position meant I reported directly to the Managing Director. I did the project planning for system implementations for customers and was the final say from a technical point of view when it came to liaison , roll out and final implementation of customers IT Infrastructure and Telecommunication infrastructure. Many of our clients did not have big IT teams or at least telecommunications infrastructure was not part of the IT effort and it was up to us to manage these. Our customers ranged from some of the big insurance, ticketing and one of the big four banks in South Africa.
Phone Link (Pty) LtdDevelopment Engineer
Nov. 1993 - May. 1994During this short period I was hired to assist in software development of the companies IVR( Integrated Voice Response) system which included the first of its kind integration to a big Cellular company that was starting at this time. Our services included IVR for things like horse racing lines, tarot lines, property guides and numerous value added services for the cellular company. I was the first person to integrate to the short message Service (SMS or text service) in South Africa. The SMS service required integration to Dow Jones Telerate the companies IVR and the SMS gateway product for share prices via SMS. I was also involved in the software architecture and development of their call centre project.
Spescom Electronics (Pty) LtdSoftware Specialist
Apr. 1991 - Oct. 1993Managed all auxiliary roles and development in production of reticulation system for South African Power Company. System included many sub systems from OS2 Mimic display , radio communication processors and "Pole Mount" Radio communication end points for monitoring and reticulation of 11Kv power lines. Hardware skills Franklin C51 and assembly language for mostly 8051 based hardware. Software configuration management and many other small agile type projects. I was also the principal in the communications processor ("Router") and did the majority of the software testing and auxiliary coding. I also did the sales engineer roles and accompanied the sales teams to clients to field technical questions and setup demonstrations.
Phone Link (Pty) LtdDevelopment/IT Manager
Jan. 1991 - Dec. 1993Leader at the time in call centre and ivr south africa
STC (Pty) Ltd (SA)Trainee Engineer
Jul. 1987 - Mar. 1991Standard Telephones and Cables (South Africa)
I was employed in one of the largest manufacturers of telecommunication equipment for the South African market. I was in training at Technikon and doing my practical part of my studies for the company. My roles included software development for IL Buss equipment for component testing, Firmware development of 8051 and 80186 Intel processors and various communication systems " Rotrax telephone" projects. Due to the company contractual agreements with the government I completed my Apprenticeship as an Electronics Equipment Mechanician and my National Higher Diploma in Electrical Engineering.
Technikon Witwatersrand (T1)Student
Jan. 1987 - Jun. 1987Due to military service I missed the Intake at STC and paid for the first semester at Wits Technikon from military savings.
Military ServiceSADF
Jan. 1985 - Dec. 1986As a citizen of South Africa all boys after completing high school had to do two years compulsory military service. I completed several courses (Basic training, Junior leaders course, Candid Officers), and ended up with the rank of full Corporal. I ran computer systems with distributed network architecture. My duties included backups, inventory and computer systems maintenance.
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