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Work Background
Studio EnterpriseCompliance Specialist
Apr. 2025United States
Crown CastleSenior Operator Network Operations Center Towers
Jun. 2015 - Nov. 2023Canonsburg, PAOpens and closes the filing of Notice to Airmen (NOTAM) reports with the FAA. Creates and communicates scheduled maintenance alerts and service interruption notifications. Answers incoming calls and monitors various e-mail accounts and acts according to Operations procedures and processes. Assists field operations in troubleshooting all monitored and maintained systems. Works with current Landlords or site neighbors to resolve issues regarding compounds. Ability to communicate both verbally and in writing in a clear and concise manner. Ability to maintain confidential information and communications. Skilled in trouble ticket or work order systems. Exposure to network monitoring systems. Proficient in Microsoft Office applications. Ability to work under pressure and multitask.
Medexpress Urgent CareCustomer Service
Nov. 2014 - Jun. 2015Southpointe, PAWork from home customer service position and answering incoming calls for patients and insurance companies. Assisting with payments, and resubmission of claims to insurers. Gathering correct information and following up with patients.
Verizon WirelessBusiness and Government Customer Operations Online
Feb. 2005 - May. 2014Warrendale, PABusiness and Government Customer Operations Representative focusing on small, medium and national business accounts. Expansive problem solving with potential fraud issues, combating and shutting down phishing attempts, while employed successfully stopped potential fraud orders in excess of $485,000. Assisted new customers in developing their small businesses into larger accounts such as from 17 lines to over 131 lines of data devices, generating more revenue as well as offering solutions to customers communication needs.
Uses computerized system for information gathering, as well as internet research and research through social media.
Responsible for service activations and product fulfillment, technical support, billing issues, device changes, deactivations and overall customer service and satisfaction.
Customer contact through email, phone calls, and messaging. While employed, have been named Employee of the month at least 6 times, received multiple accolades and letters of appreciation from many customers and have always been performing and leading in my statistics.
Liz Claiborne OutletSales Representative
Sep. 2003 - Aug. 2005Grove City, PASales associate focusing on Customer Service as my priority. Other responsibilities include cashier duties, window displays, wall displays and store appearance, shipment and stocking, and any other duties as needed. While employed, I was named May 2004 and January 2005 Employee of the Month based on motivation, customer service and job performance duties. I also boast the highest dollar amount of sales over $300.00 each with over $56,000 revenue in 9 months. I am a leader in motivating other staff members to sell and offer great customer service. Since my employment my store has won several regional contests based on customer capture information and Sales percentages.
Motherhood Maternity OutletAssistant Store Manager
Nov. 1997 - Sep. 2002Grove City, PASales associate focusing on Customer Service as my priority. Wall and window displays, cash handling, inventory and loss prevention, hiring, firing, motivating and training staff, corporate reporting weekly, monthly and quarterly. As well as Shipment and stocking, store overall appearance, and all other mundane daily activities of an efficiently operating store. While employed as Assistant Manager, our store held highest and second highest sales in our district for two years, lowest shrinkage percentages and highest UPT's, as well as winning various sales contests held in our region.
Goldies FashionsOwner
Aug. 1996WorldwideGoldies Fashions sells womens and mens clothing, both new and gently worn, worldwide. Works one on one with customers to ensure a quality experience. Experienced in sourcing and finding great deals to pass along to customers. Packaging and shipping products and any phone support as needed.
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