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Work Background
Stylo ParfaitOwner
Sep. 2024• I am experienced in crafting Blog posts and Professional B2B Emails
• As well as Sales Letters and White Pages
• In addition to SEO optimization and Social Media management
UniphoreProduct Specialist
Oct. 2023 - Sep. 2024Palo Alto, California, United States• Analyze output generated and provide recommendations on insights observed. Conduct Root cause analysis and suggest recommendations.
• Read 8 - 10 call transcripts each day to determine the purpose and outcome of the call so as to suggest Key Changes in code for better accuracy.
• Assisting in fine tuning of patented AI Software to achieve a call accuracy score of %79 for client satisfaction.
New American FundingCustomer Service Representative
Oct. 2022 - Oct. 2023Tustin, California, United States• Remote position where I was in possession of a company laptop, two monitors and a central hub that I was responsible for all technical and IT support upon. I installed updates, connected to VPNs, set up and broke down all equipment for transportation, troubleshot Wi-Fi and ethernet connectivity issues. I also provided remote technical services to fellow teammates when they were having issues with various programs
• Provided telemarketing services utilizing an automated dialer in a fast-paced environment to provide information in an efficient manner
• Performed 150+ outbound sales calls to lending prospects with an average handle time of 2 minutes per day from online partners
• Achieved a consistent 95% - 96% transfer metric score with 98% transfer accuracy each week
BeatitudeEnglish Second Language Teacher
Sep. 2015 - Sep. 2022Siem Reap, Cambodia• Taught English to a class of 15-25 Khmer speaking students aged 8 - 19 with a focus on grammar, listening and speaking skills with a %100 passing ratio
• Coached 6 fellow teachers in English for preparation of International English Language Testing System exams with a 95% success rate
• Developed and implemented 5 class curriculums per semester with a 0% failure rate
• Provided technical support for office staff concerning Excel spreadsheets and wireless connectivity issues. Replaced missing cell formulas, reset passwords for Wi-Fi, installed updates on school computers and provided translation services for English instruction manuals.
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