Marta Arsovska

Customer Service Team Leader @CHEP

Customer Success ManagerCase ManagerClient Relations SpecialistAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantChat SupportCustomer ServiceCustomer Care SpecialistCustomer Retention SpecialistSales & BizDev

I am an experienced Team Leader with over 7 years at a global automotive company, currently leading a high-performing, cross-functional customer service team based across the UK, Germany, and Ireland. My background includes both front and back office customer service operations, as well as experience in supply chain, all within the automotive sector. A key highlight of my career has been leading the UK & Ireland Customer Service team through a strategic transition to localized customer management, which has resulted in a 10% increase in CSAT in the last fiscal year—currently reaching 90%, the highest in Europe. I have also stepped in to manage the operational relationship with one of the company’s largest automotive clients, maintaining strong key account support after the sudden departure of their Key Account Manager. My leadership style is adaptive, intentional, and rooted in strong communication. I manage a team of specialists who act as internal account managers, each handling a portfolio of approximately 50 clients. I’m highly experienced in remote team leadership, cross-cultural collaboration, and building strong customer partnerships.

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