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Work Background
PerfoormaCo-Founder
Jan. 2024Milan, Lombardy, Italy
OdooTeam Leader - Account Executive
Apr. 2022 - Dec. 2023Brussels, Brussels Region, BelgiumAs a senior member of the sales department, I work closely with the sales manager and play a key role in making strategic decisions for the team. My responsibilities include: • Conducting candidate interviews and onboarding and training new team members
• Leading negotiation calls to articulate the value proposition of the ERP
• Managing team issues and finding effective solutions
• Ensuring the team meets quarterly targets and revenue goals
• Facilitating the growth and development of team members
• Identifying opportunities and helping to the creation of new products and functionalities Through my leadership, I have helped drive the success of the team and contribute to the growth of the organization.
OdooKey Account Manager
Jan. 2020 - Mar. 2022Brussels Area, BelgiumAs a Key Account Manager, the primary focus is to identify key partners in the market and together build strategies to ensure organic or inorganic growth in line with Odoo's guidelines and best practices. Pre-sale, sale, and post-sale activities in synergy with the network to ensure 100% clients satisfaction.
OdooClient Account Manager
Jun. 2019 - Jan. 2020Brussels- responsible for the distribution of the software in southern Europe
- organization of Roadshows for the promotion of the software with live demonstrations
- manage the relationship with the network of partners
- commercial activity with a qualification of companies needs and practical demonstration
BNP Paribas Securities ServicesClient Account Manager
Dec. 2018 - Apr. 2019Luxembourg- Maintaining positive client relationship by monitoring daily activity, produce and monitor clients` KPIs in order to ensure client`s satisfaction;
- Main point of contact for dedicated clients ensuring that their queries are efficiently and effectively resolved within the service level agreement
State StreetTeam Leader - Investor Services
Jul. 2017 - Oct. 2018Luxembourg- Anticipate, organising and planning of the workload to set realistic goals for my team and ensure their promptness to take remedial actions if required;
- Act as an escalation point within the team and the department. Ensure that any risk is spotted and reported appropriately with management;
- Drafting and maintaining up-to date procedures, recognising areas of weakness and propose solutions for improvement. Suggesting enhancements in collaboration with other locations and departments.
State StreetInvestor Services
May. 2017 - Jul. 2017Luxembourg- First point of contact for investors, both institutional and retail by phone and email in English, Italian and French;
- Day-to-day client services for queries related to registration, remediation, dealing, settlements, reconciliation;
- Analyse and resolve issues, find solutions and improve the processes within the Transfer Agency
State StreetDealing Services
Sep. 2015 - Apr. 2017Luxembourg- Funds transactions and payments: complete all shareholders’ orders (custodians, corporates and private investors) on subscriptions, redemptions, switches, exchanges and transfers of funds data;
- Funds reporting: manage and send reports to external fund managers including cash flows processes and NAV;
- Business process outsourcing: oversight and management of outsourced activities linked to the placement of trading orders and query resolution;
- Business improvements: ensure continuous desk productivity by implementing new operational integrations, draft procedures and training of junior team members
Scavolini S.p.A.Client Relationship Manager
May. 2008 - May. 2015Padova, Italia- Responsible for kitchen and bathroom design and development for Italy and Eastern Europe. Active participation in showrooms, trade shows and other marketing events. Development and realization of showroom projects using AutoCAD solutions; - Perfect knowledge of products, market, and sale strategies aimed to research new suppliers and conclude new trade agreements; - Sale, onsite implementation and training of clients to the company’s platform and software;
- Technical and administrative support for Italian and Foreign Customers (Eastern European clients);
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