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Work Background
Bullish Entertainment B.V.Online casino Manager
Jan. 2024 - Oct. 2024Larnaca, CyprusAs an experienced online casino manager, I drive revenue growth through strategic game offerings, targeted promotions, and data-driven user experience optimization. Using analytics to understand player behavior, I enhance engagement and retention while ensuring compliance and security to protect both the platform and players. With a foundation in customer support, I’ve advanced to lead both Customer Support and VIP management. Skilled in building service operations from scratch, I train teams, create guidelines, and track performance to ensure top-quality service. Proficient in Zendesk, LiveChat, and Intercom, I streamline support systems and align marketing, product, and support teams for consistent, high-quality experiences.
CRAE GROUPCustomer Service Representative
Nov. 2022 - Dec. 2023Limassol, Cyprus
Parimatch CyprusHead of Department
Mar. 2018 - Oct. 2022Nicosia, CyprusAs Head of Customer Support and VIP, I led teams to deliver exceptional, personalized service that drove customer satisfaction and loyalty, with a strong focus on high-value clients. I set and monitored clear KPIs, optimized processes, and fostered a customer-centric culture across departments. By actively analyzing feedback and insights, I continuously enhanced the customer journey and collaborated closely with product and sales teams to address and anticipate evolving customer needs.
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