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Work Background
Concilio LabsHead of Customer Experience
Jul. 2024
The Elements KitCo-Founder / Growth at Elements
Apr. 2024Sydney, New South Wales, AustraliaAn amazing self assessment tool that helps teams and individuals find their secret sauce, get along better and self actualize. It's beautiful, it's tactile & incredibly effective. Get in touch for customised workshops & training for your teams and high performing individuals.
TelstraLead Experience Specialist
Oct. 2022 - Jul. 2024Sydney, New South Wales, AustraliaCurrently working with the best in the business, surrounded by designers who are talented, hard working and kind.
Ro&Co StudioFounder | Product & Experience Director
Jun. 2022Sydney, New South Wales, AustraliaWe are a purpose driven experience design consultancy.
We help businesses that help people.
(I selfishly started this company to work on the projects I love)
BULLFROGCustomer Experience Strategist
Apr. 2022 - Sep. 2022Blessed and inspired to create the future vision and experience for the Keep it Cleaner app. I really fell in love with innovative, strategic and purposeful work.
Fjord, Part of Accenture SongExperience Design Lead
May. 2021 - Sep. 2022Sydney, New South Wales, AustraliaReally came to understand the value and complications of monolithic systems, all things CRM, Cloud & Saas. I created from concept to design, an AI Dashboard for Reef Cloud x AIMS, which allowed Marine Scientists & Biologists to track, measure and compare the health of the coral reefs around the world. I loved every minute of it
Empired LtdPractice Lead, Digital & Experience Design (NSW)
Feb. 2021 - Jun. 2021Sydney, New South Wales, AustraliaPutting on whatever hat was required to deliver on projects, and supporting a team of 12 developers / 3 designers.
Academy XiDesigner In Residence
Jul. 2020 - Jul. 2024Sydney, New South Wales, AustraliaMentoring over 4 cohorts of new designers to help combat imposter syndrome and using Dunning-Kruger as our holy grail.
Empired LtdPrincipal Experience Designer
Mar. 2020 - Feb. 2021Melbourne, Victoria, AustraliaExpanding my knowledge and experience across intriguing industries such as Legislative Parliament, Health Care and Pharmacy, Legal Practices and building a design team. Responsible for the product ownership, research and experience strategy and design for the uplift Parliament of Victoria website (from circa 1998)
RMIT UniversitySenior User Experience Designer
Sep. 2019 - Mar. 2020Melbourne, AustraliaHelping to deliver time-sensitive initiatives by being scrappy and resourceful including Homepage refresh, Short Courses uplift to AEM & designing the Career Search Tool from end to end.
YUZA ExperienceCo-Founder
Mar. 2019 - Apr. 2021Sydney, AustraliaCo-founding an experience and strategy agency. Learning and flexing my business acumen including growth, partnerships & team building whilst designing.
General AssemblyUX Expert-in-Residence
Sep. 2017 - Aug. 2019SydneyContinuing my UX learning and supporting newbies like myself as an expert-in-residence, in the part-time UX courses.
303 MullenLoweExecutive Digital Producer, CX
Sep. 2017 - Mar. 2019Sydney, AustraliaFocusing on growth both within the team and lead generation. Working with all things Automative - Audi, Volkswagen & Harley Davidson.
R/GASenior Project Manager
Jan. 2017 - Apr. 2017Sydney, AustraliaI wrote a lot of scopes. From sets of banners to large scale campaigns. Working to deliver all assets required for the new Samsung Galaxy launch.
Westpac GroupSenior Project Manager
Jan. 2016 - Dec. 2016SydneyAssisted in migrating all of the legacy content to the new Westpac Website (AEM) and supporting the Consumer and Business team. Recipient for the Consumer and Business Digital Quarterly Forum Team Award.
GoogleProgram Manager, CX
Jun. 2015 - Sep. 2015London, United KingdomHelping Google Brand Studio to work sustainably with third-party agencies, building processes that create efficiencies and prevent burn out.
AKQADigital Project Manager
Jul. 2014 - Apr. 2015London, United KingdomI helped put out fires on technically challenging and time sensitive projects including working with Dyson, M&S & Love Gold.
AKQAAssociate Project Manager
Dec. 2013 - Jun. 2014London, England, United KingdomTook a long list of backlog items from a global client and built it into highly efficient system ran by a multi-functioning team.
M&C Saatchi AustraliaDigital Producer
Apr. 2012 - Sep. 2013Sydney, Australia
M&C Saatchi AustraliaJunior Digital Producer
May. 2011 - Apr. 2012Sydney, Australia
M&C Saatchi AustraliaWorkflow Manager
Feb. 2011 - May. 2011Sydney, Australia
UNSWSenior Change Manager
Aug. 2009 - Dec. 2010Sydney, Australia
University of New South WalesProject Manager
Sep. 2008 - Aug. 2009
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