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Network Power<100 people
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IT
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United Kingdom
Work Background
Evolution 3 CoachingSports Coach
Dec. 2021Perth, Western Australia, Australia
Law In Order Pty LtdeHearings Director
Jun. 2021 - Jun. 2024Perth, Western Australia, AustraliaWe help legal legal teams achieve winning outcomes
Avis Budget GroupSales and customer experience manager
Jan. 2018 - Jun. 2021Perth, Australia• In control of delivering all activities to drive sales performance and customer satisfaction levels within WA, SA & NT. • Responsibilities include:- o Development of national sales and customer service training programme. o Classroom facilitation of sales and customer service training at 10 different locations across WA, SA & NT. Training all staff from State manager to counter.
o Created a training curriculum for all location management to assist with strategic change management within the business.
o All activities designed to drive sales increases on a monthly, weekly or daily basis, including competitions that target specific sales metric/KPI within each location. o Weekly connection with all locations to analyse key performance metrics.
o Daily tracking of lowest performing agents within each location.
o Delivered a 10% revenue increase in WA in 2018 and a 15% increase in 2019.
Wilson Parking AustraliaSales Manager
Mar. 2016 - Dec. 2017Perth, Australia• Tasked with leading the WA sales team to deliver a 10% year on year increase in total parking revenue.
• Responsibilities included:-
o Managing all aspects of the sales funnel from prospecting to revenue delivery.
o Monthly catch ups with clients around Perth City to maintain and grow their account spend.
o Attending weekly network events Perth to continually grow a professional business network. These included BNI, sundowners and business group events.
o Monthly reporting on over 50 car parks on all key performance indicators for both Wilson Parking and to the owners of the properties. o Implementation of all sales promotions across Perth CBD. Including hiring casual staff, targeting marketing locations to flyer drop and report back to the business on levels of success.
o Delivered a 12% revenue increase for 2017.
Telstra Business Centre West PerthBusiness Development Manager
Mar. 2015 - Mar. 2016Perth, Australia• Accountable for individual revenue and Net Promoter Score results
• Responsibilities included:-
o Working with business clientele to understand the issues their businesses have experienced, and providing a range of telecommunications and ICT solutions to increase business productivity and profitability. o Successfully building and leveraging relationships with a variety of stakeholders such as suppliers (Brightstar, Force, Samsung, HTC), Channel Sales Executives and Dealer support professionals with the aim of achieving NPS and revenue targets. o Tender completion and project management of complex Telstra business telephone systems installations, whilst maintaining the highest level of customer satisfaction.
o Achieved over 110% of revenue target and 120% of Net promoter scores for employment duration.
Allphones - Ocean KeysBusiness operater
Sep. 2009 - Mar. 2015Perth, Australia• In control of all elements of sales and customer service.
• Responsibilities included:-
o Daily sales monitoring and analysis.
o Daily face to face selling to achieve daily sales figures and personal KPI figures.
o Building and maintaining relationships with customers and suppliers to most effectively and efficiently achieve KPIs
o Training and mentoring sales staff.
Automotive Holdings Group (AHG)Finance Manager
Feb. 2006 - Aug. 2009Perth, Australia• To gain Motor Vehicle finance approval for AHG customers, whilst driving a 40% finance conversation rate, a 20% increase in finance revenue and a 15% increase in after sale products.
• Responsibilities included:-
o Daily face to face selling at multiple locations to achieve personal KPI figures
o Managing a 9-man team over multiple locations providing finance for private and business vehicle purchases.
o Providing sales and product training programs to finance and vehicle sales executives within Perth region with the aim of achieving regional KPIs and in line with strategic business objectives.
British ArmyRoyal Artillery Gunner
Sep. 1997 - Aug. 2003
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