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Work Background
Silkin Management GroupService Consultant Assistant
Aug. 2023 - Mar. 2024South Africa• Maintain consistent, accurate and updated documents, including directories, calendars, reference materials, and templates. • Maintain and manage executive committee communication channels.
• Served as the general point of contact for inquiries from the management team.
• Execute on-site at in-person leadership meetings.
• Administer timely communication of announcements, discussions, and materials to relevant staff and clients.
• Review and update marketing content, ensuring accurate client information.
• Recommend, and develop, governance protocols for marketing activities. • Identify trends, collaborations, and other opportunities related to sales and marketing.
• Provided support that allowed for the facilitation of executive duties and more time to create better service offerings for clients. • Maintained all sales and marketing administrative and backend activities
Church of Scientology of Pretoria Executive Director
Apr. 2015 - Mar. 2023Pretoria • I guided the day-to-day activities of eight divisional heads and their twenty-two departments in the areas of human resources, promotion and marketing, finance, production, service quality, introductory services, dissemination, and client evaluation. • Overseeing all educational programs within the Church and outreach programs with success globally. • The above resulted in people trained in community development activities who can make positive, effective changes wherever they work with the community; several of our trainees have been featured on the Scientology Network as examples of successful community development in action.
• Ensuring seamless application of organizational policy, resulting in high-quality service across the board.
• I created and led cross-functional teams creating a 50% increase in delivery and organizational income year-on-year over the past 7 years. • Streamlining all activities and utilizing resources has resulted in a 50% decrease in organizational costs in the last 7 years.
• Established and maintained effective relationships with stakeholders, resulting in increased support for organizational initiatives.
• Developed and implemented a five-year strategic plan that increased revenue by 60%
• Negotiated and secured partnerships with key vendors that saved the company 25% in operating costs
• Provided oversight and guidance to direct reports, resulting in improved team performance and a 5% reduction in turnover.
• Collaborated with internal and external teams to identify and resolve issues, resulting in a 20% reduction in errors.
Church of Scientology of PretoriaOrganisation Executive Secretary
Mar. 2013 - Mar. 2015Pretoria, Gauteng, South Africa• Overseeing the day-to-day activities of three divisional heads and their nine departments in the areas of finance, production, and service quality.
• Ensuring organizational policy is followed and applied correctly across the organization regarding Quality Assurance to ensure graduates' best possible community development results.
• Maintenance of a high standard of quality across the organization through Quality Assurance measures and policies.
• My work resulted in improved production in key delivery areas of up to 85% across the board. • I also oversaw the transition of a new global strategy with great success, including training key technical specialists overseas. • This raised the bar and improved the branch’s ability to produce educators and community development specialists who are effective once.
• Established and maintained relationships with key stakeholders across Africa and abroad, resulting in a 70% increase in customer loyalty.
• Identified and leveraged opportunities to cross-sell and upsell, resulting in a 50% increase in revenue from existing customers.
• Identified and addressed customer challenges to ensure customer satisfaction and retention.
• Developed promotional materials to increase brand awareness and sales.
Elecare PharmaceuticalsSales Executive
Oct. 2011 - Mar. 2013Southerton, Harare• Creation of sales and marketing strategy and subsequent implementation including:
• Sales forecasting and allocation of stock for clients
• Brand management for Dr Miracles
• Coordination, sourcing, and control of the movement of promotional items.
• Creation, coordination, execution, and appraisal of in-store displays, sales promotions, and product knowledge exercises.
• Collaboration with Government entities on industry-related initiatives.
• Corporate Social Responsibility programs execution
• Community Development programs
• Created annual sales revenue increase of (year-on-year)100% for Carex and market recognition for Dr Miracles within the first quarter of its introduction into the Zimbabwean market.
• I spearheaded Elecare being sourced as a distributor for other products due to the successful launch of Dr Miracles into the retail market.
Sable PressSales & Marketing Manager
Apr. 2011 - Jun. 2011Co-ordinate the activities of Division 2 which included sales and the graphic design team
In Creation DesignSales Representative
Mar. 2010 - Jul. 2011Marketing and sales of In Creation's services. Acting as a liaision between clients and studio staff.
ZimocoMarketing Analyst
Mar. 2005 - Apr. 2007Marketing research, public relations events, co-ordination of sales and marketing
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