I am a driven customer service manager with 4 years of experience leading teams to deliver exceptional service and support. Skilled in analyzing customer feedback to identify areas for improvement and implementing solutions to enhance the customer experience. Adept at building and maintaining strong relationships with customers and stakeholders to drive loyalty and retention. Proven track record of achieving customer satisfaction goals and exceeding KPIs.
My joy is to work with people. And whether it is aMore...
Leandro Cassius
Social Media Analyst@TheSoul Publishing
Verified
As a Social Media Analyst at TheSoul Publishing, I have successfully tracked and analyzed the performance of our social media campaigns, providing valuable insights that have helped to improve our content strategy, constantly working with C-level stakeholders to improve and analyze business efficiency.More...