RF Valves, Inc.Inside Sales-Account Manager
Sep. 2017 - Sep. 2024Hanover MD• Successfully managed and maintained client relationships with a nationwide customer base using a consultative approach.
• Provided excellent customer service pre/post-sale.
• Increased social media lead generation by 40% year-on-year through regular engagement with customers, influencers, and followers.
• Moderated user content to ensure all engagement with the brand was appropriate and amplified the company mission and message.
• Supported and supervised Order Entry process.
• Coordinated with the production and logistics team to ensure timely and accurate completion of orders.
• Acted as the main link between LATAM market and USA.
• Supported all regional Sales Managers to achieve company objectives.
• Prepared weekly revenue reports, monthly and quarterly reports collecting data from the internal system and Salesforce.
• Analyzed results using spreadsheets, dashboards (graphics, tables), and pivot tables.
• Conducted annual pricelist revision.