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Work Background
Inside Sales-Account Manager
RF Valves, Inc.Inside Sales-Account Manager
Sep. 2017 - Sep. 2024Hanover MD• Successfully managed and maintained client relationships with a nationwide customer base using a consultative approach. • Provided excellent customer service pre/post-sale. • Increased social media lead generation by 40% year-on-year through regular engagement with customers, influencers, and followers. • Moderated user content to ensure all engagement with the brand was appropriate and amplified the company mission and message. • Supported and supervised Order Entry process. • Coordinated with the production and logistics team to ensure timely and accurate completion of orders. • Acted as the main link between LATAM market and USA. • Supported all regional Sales Managers to achieve company objectives. • Prepared weekly revenue reports, monthly and quarterly reports collecting data from the internal system and Salesforce. • Analyzed results using spreadsheets, dashboards (graphics, tables), and pivot tables. • Conducted annual pricelist revision.
Account Manager
FLSmidthAccount Manager
Nov. 2011 - Apr. 2017Provincia de Lima, Peru• Provided sales support for replacement parts activities by developing and analyzing proposals and generating pricing information. • Ensured all orders were implemented in a proper and timely manner. • Provided quick and accurate responses to customer inquiries to assure customer needs were satisfied. • Maintained client relationships with a high level of customer satisfaction. • Coordinated with supply area, Peruvian customs and Freight Forwarders, and billing coordination to ensure parts invoices were accurate and issued in a timely manner. • Maintained good communications to keep customers informed on order status. • Prepared monthly sales reports and forecasts based on statistical reports. • Conducted periodical visits to clients to gather continuous feedback and reinforce face-to-face relationships.
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