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Work Background
RF Valves, Inc.Inside Sales-Account Manager
Sep. 2017 - Sep. 2024Hanover MD• Successfully managed and maintained client relationships with a nationwide customer base using a consultative approach.
• Provided excellent customer service pre/post-sale.
• Increased social media lead generation by 40% year-on-year through regular engagement with customers, influencers, and followers.
• Moderated user content to ensure all engagement with the brand was appropriate and amplified the company mission and message.
• Supported and supervised Order Entry process.
• Coordinated with the production and logistics team to ensure timely and accurate completion of orders.
• Acted as the main link between LATAM market and USA.
• Supported all regional Sales Managers to achieve company objectives.
• Prepared weekly revenue reports, monthly and quarterly reports collecting data from the internal system and Salesforce.
• Analyzed results using spreadsheets, dashboards (graphics, tables), and pivot tables.
• Conducted annual pricelist revision.
FLSmidthAccount Manager
Nov. 2011 - Apr. 2017Provincia de Lima, Peru• Provided sales support for replacement parts activities by developing and analyzing proposals and generating pricing information.
• Ensured all orders were implemented in a proper and timely manner.
• Provided quick and accurate responses to customer inquiries to assure customer needs were satisfied.
• Maintained client relationships with a high level of customer satisfaction.
• Coordinated with supply area, Peruvian customs and Freight Forwarders, and billing coordination to ensure parts invoices were accurate and issued in a timely manner.
• Maintained good communications to keep customers informed on order status.
• Prepared monthly sales reports and forecasts based on statistical reports.
• Conducted periodical visits to clients to gather continuous feedback and reinforce face-to-face relationships.
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