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Work Background
IBMSenior Project Manager
Jan. 2023Toronto, Ontario, CanadaLead the implementation of two 3rd party products from Benevity. Global Volunteer and Giving portal (Spark) and the IBM Grants portal (Versaic). • Implemented a generative AI chatbot (TipsBot) to field Level 1 support and queries.
• Lead and implemented two 3rd Party SaaS products tool globally to 300K employees. • Agile Coach moving for 2 CSR teams to common way of working using agile methodologies
• Successfully moved teams to Jira and Monday.com.
IBMSenior Project Manager
Jul. 2017 - Jan. 2023Vancouver, Canada AreaResponsible for the commercialization of SaaS Your Learning offering and Global Project Manager for the IBM Technical Leadership Exchange. • Agile Coach moving 7 IT Squads and 1 Business Team to common way of working using agile methodologies
• Successfully moved teams to Jira to manage product backlog and sprint delivery
• Globally managed the execution of the Technical Leadership Exchange in Silicon Valley, Japan, Ireland, USA, India and China
HSBC Retail Banking and Wealth ManagementRetail Transformation - Ways of Working Lead
Nov. 2016 - Jun. 2017Vancouver, Canada Area
Boeing Canada-AeroInfoResource Manager
May. 2016 - Nov. 2016Richmond, BC
HSBCGlobal Programme Manager Innovation
Jan. 2014 - Apr. 2016Vancouver, Canada AreaDelivered a global disruptive innovation program across all Global Technology Centres. The program was highly interactive solving business challenges along with proving out new technologies that potentially could be harnessed by the financial services sector. The program has proven to promote out of the box thinking while fostering cross functional collaboration between IT and the Global Business.
HSBCSenior Technical Project Manager/Programme Manager
Sep. 2010 - Jan. 2014Vancouver, Canada AreaWorked within Global Software Delivery organization responsible for Staff Channels (Distribution).
- Designed and executed a global innovation programme promoting cross functional collaboration while solving business challenges
- Lead QA Testing team onshore and offshore to drive up quality and implement global standards
- Designed and executed global program called innovate@HSBC to foster collaboration and solve real business challenges. Event outcomes have been commercialized and gone to production.
- Successfully manage global program and projects, having full responsibility for project budgets from $400K to $12 million
- Manage offshoring of project deliverables utilizing resources in various global regions including Brazil, Mexico, India, Malaysia, Hong Kong, the UK and the Middle East - Proactively implemented project benchmarking standards using current industry best practices to drive all metrics and project performance metrics globally - Ensure that projects are appropriately aligned with corporate strategy to ensure return on investment and to ultimately increase profitability ratios to maximize shareholder returns
- Directly manage 9 FTE’s and 16 Contractors with additional responsibility for global project resources of up to 500
- Identified internal redundancy and proactively initiated the merger of 2 applications into 1 (Branch Staff for HFE and OHSS Call Centre), resulting in cost savings of over $1 million
- Responsible for ensuring that change management methodologies are appropriately deployed to ensure organizational readiness (encompassing communications, workshops and training)
- Report in to internal and external stakeholders and senior level executives on a bi-weekly basis
IBMProject Manager
Oct. 2005 - Sep. 2010Vancouver, Canada AreaOversight of several projects including application (web) development, finance and HR. Select projects include: - Global Project Manager for international career/leadership accelerating project for IBM Internal. Reaching over 20,000 participants globally and directed multiple teams internationally to create branding and communications guidelines, standardize delivery models, and developed reporting for monthly executive briefings (48 Months)
- Project Manager for Symcor’s Offshoring Project (North American cheque processing organization for major banks). Successfully worked through the process of offshoring Symcor’s mainframe operations to India (8 months)
- Project Manager for Geo Service Delivery to plan, execute and control a 36,000+ windows vista refresh (13 months)
Vancouver Coastal HealthProject Manager
Oct. 2004 - Oct. 2005Vancouver, Canada AreaResponsible for Project Management, Change Management, Communications and Training activities for a large HR/Pay and Time Capture Project (PeopleSoft V8, Loki and ESP): - Developed and delivered PeopleSoft Payroll and HR training as well as Time Capture training for over 4,000 stakeholders
- Chaired weekly PMO status and issues meetings and prepared weekly project dashboards for project sponsors
- Successfully developed and maintained integrated project plans for various streams
TELUS CommunicationsChange and Communications Manager
Feb. 2004 - Jul. 2004Vancouver, Canada AreaSuccessfully implemented and performed all Change Management and Communication activities with respect to the ITAM Project (IT Asset Management)
IBM Global ServicesProject Manager
Apr. 1999 - Oct. 2004Vancouver, Canada AreaResponsible for oversight of large application maintenance contract and capital development projects. Worked closely with IBM’s International Centre of Competency to ensure adherence to SEI and PMBOK standards: - Member of team that moved all systems operations to a shared services model for all provincial ministries (Shared Services BC)
- Developed and implemented a Service Request Tracking System (eRequestor) and a Time Tracking System (ILC and Timescope) to track and report project progress
- Compiled accurate and comprehensive monthly and quarterly project reporting for senior level executives and sponsors
Urban Group Event Management Inc.Owner
May. 1995Vancouver, Canada Area
Ernst & YoungConsultant, Financial Services/Information Technology
Oct. 1989 - Sep. 1993Toronto, Canada AreaWorked as a Consultant in the Treasury and Risk Management Group with primary responsibilities in Treasury and Risk Management and Business Process Improvement Consulting: - Worked on large project for a large European Bank setting up a Section 20 Entity. Identified and documented processes which were used to develop compliance and procedural manuals utilizing NASD guidelines
- Assisted in the cash controls and policy review of a major Canadian Tourist Attraction resulting in the design, development and implementation of a policy and procedures manual – which became the basis for all internal cash controls and employee onboarding/training
- Completed a GST audit on a major trust company in liquidation
- Developed and executed 2 major surveys for a large brokerage client (Treasury and Risk Management and Performance Measurement)
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