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Work Background
Self-employeedIT support
Sep. 2023 - Nov. 2024United States, New YorkInspected equipment, assessed functionality, and optimized controls.
Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
Enhanced system efficiency by 20%, implementing innovative IT solutions and optimizing existing processes.
Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
Planned and developed interfaces that simplified overall management and offered ease of use.
ImageNet ConsultingHardware and Network Technician
Oct. 2018 - Dec. 2023Installed cabling, wireless routers and telephone systems for data communications networks.
Performed tracing and patching operations for networks.
Configured and maintained network backup and recovery procedures.
Configured, monitored and maintained email applications and virus protection software.
Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
Worked with outside vendors for fiber installations and service.
Oversaw 200 desktops in Windows domain and installed firewalls to connect and protect users.
HalliburtonField Operations Specialist
Mar. 2015 - Sep. 2018Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
Managed teams of field technicians, providing guidance, training, and performance evaluations for continuous improvement.
Established strong relationships with vendors to secure competitive pricing on equipment purchases and maintenance services.
Conducted regular site inspections to monitor progress, identify potential problems, and recommend corrective actions.
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