Traivone Smith

Operations analyst @1v1Me

United States✔️ ITUndergraduate StudentSystem AnalystProject ManagerTech Support🎓 StudentData Analyst

Currently pursuing a Bachelor of Science in Computer Science at Southern New Hampshire University, I serve as an IT Consultant with a focus on optimizing IT systems and enhancing network operations. My core competencies include implementing security measures, streamlining processes, and increasing system efficiency by 20%. My background also includes roles at ImageNet Consulting and Halliburton, where I honed my skills in hardware and network maintenance. In my most recent engagement, our team's focus has been on reducing downtime and raising client satisfaction through effective troubleshooting and proactive system upkeep. By collaborating with vendors and integrating agile methodologies, we've established robust solutions that resonate with the organization's culture of innovation and continuous improvement. My approach is centered on fostering strong partnerships and leveraging our collective expertise to achieve exceptional results.

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Work Background

IT support

Self-employeedIT support

Sep. 2023 - Nov. 2024United States, New YorkInspected equipment, assessed functionality, and optimized controls. Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems. Reduced downtime by proactively addressing potential issues through regular system maintenance and updates. Enhanced system efficiency by 20%, implementing innovative IT solutions and optimizing existing processes. Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities. Planned and developed interfaces that simplified overall management and offered ease of use.

Hardware and Network Technician

ImageNet ConsultingHardware and Network Technician

Oct. 2018 - Dec. 2023Installed cabling, wireless routers and telephone systems for data communications networks. Performed tracing and patching operations for networks. Configured and maintained network backup and recovery procedures. Configured, monitored and maintained email applications and virus protection software. Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure. Worked with outside vendors for fiber installations and service. Oversaw 200 desktops in Windows domain and installed firewalls to connect and protect users.

Field Operations Specialist

HalliburtonField Operations Specialist

Mar. 2015 - Sep. 2018Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently. Partnered with sales leaders to set strategies, territory design, sales targets and quotas. Managed teams of field technicians, providing guidance, training, and performance evaluations for continuous improvement. Established strong relationships with vendors to secure competitive pricing on equipment purchases and maintenance services. Conducted regular site inspections to monitor progress, identify potential problems, and recommend corrective actions.

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Personal Pitch

IT Support and Cybersecurity Solutions

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