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Work Background
Wells FargoCompliance Associate
Aug. 2019Charlotte, North Carolina AreaIndependent Risk Management of Governance, Risk and Controls sector of compliance.
Apex Systems Wells FargoBusiness System Consultant
Aug. 2018Charlotte, North Carolina Area• Acting as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.
• Providing technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Working with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Recommending and initiating systems testing.
• Acting as an internal consultant within technology groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
• Providing direction and guidance to less experienced staff.
• Middleware governance involving security vulnerabilities for most platforms on the online banking application.
AccruePartnersData Analyst
Apr. 2018 - Aug. 2018Charlotte, North CarolinaInterpreting data, analyzing results using statistical techniques
Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality
Acquiring data from primary or secondary data sources and maintaining databases
Identify, analyze, and interpret trends or patterns in complex data sets
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Use of Microsoft suite Outlook, Excel, Word, Powerpoint, Access and CodeWriter
Navicat, Tableau, Hubspot, Jira Board, PostgreSQL and Zendesk
Coding Language Python Beginner level
PearsonData Analyst- Remote
Nov. 2017 - Oct. 2018Charlotte, North CarolinaSupport business units focusing on our Schools division but also other departments
Respond to data queries from business units with accurate and reliable data
Design and build dashboards within Salesforce to support sales and marketing Develop a detailed understanding of Pearson customers and products to inform any data analytics
Provide insight and analysis as required by senior numbers of the team or other stakeholders
Built relationships with key stakeholders to understand their data requirements and translate these into viable reports
Learning appropriate software skills, including SSRS and MDX and Tableau to build dashboards and reporting environments
Gathering requirements from stakeholders and turn these into wireframes and
reporting tools as required under the direction of senior team members
An active team member and support colleagues in their work
Work with colleagues across the business to standardise data attributes and establish consistency across data sources
Produce regular data reports and dashboards to inform decision making
Lakeside Project Solutions, LLCSales Operations Admin
Jul. 2017 - Feb. 2018Charlotte, North Carolina Area•Support the definition and implementation of all sales processes from first touch to collection
•Coordinate external vendor contracting processes with operations and executive team
•Constantly refine our pre-sales opportunity scoring process to help the sales team focus efforts on the best opportunities
•Review, track, analyze and communicate actual performance against plan, forecast and quota
•Responsible for creation and management of opportunities related to product recurring revenue and updating client asset records.
•Be the first line of support to the sales teams
•Interface with finance to ensure a smooth collection process
•Work with marketing to define and implement a streamlined lead generation, scoring and qualification process
•Manage and send the company newsletter and other publications
•Aid in the overall sales onboarding program as needed.
•Manage and organize the company’s internet and knowledge base Salesforce Administration
•Helps sales and implementation teams optimize usage of Salesforce
•Enforce Salesforce best practices across the organization
•Gatekeeper of data quality by monitoring information contained in Salesforce and ensuring accuracy and completeness
•Work with HR to optimize our employee evaluation and recognition process •Help HR/ Training implement a learning management system on Salesforce
3D Systems CorporationGlobal Sales Coordinator
May. 2015 - Jun. 2017Handle the processing of all orders with accuracy and timeliness. Coordinate along with sales team managing schedules, filing important documents and communicating relevant information. Store and sort financial and non-financial data in electronic form and present reports.Ensure adherence to laws and policies
Shutterfly Inc.Order Management Coordinator
Aug. 2010 - May. 2015Fort Mill, SCCoordinate and expedite the flow of work and materials within or between departments • Monitor, manage and establish course according to production schedule. • Reviews and distributes production, work load, and shipment schedules; • Confers with department supervisors, leads and managers to determine progress of work and completion dates • Compiles weekly reports on progress of work, inventory levels, and production problems • Accomplishes all special project objectives by planning and evaluating project activities
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