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Work Background
Chief Pup & Coffee Officer (CPCO)
Two Terriers CoffeeChief Pup & Coffee Officer (CPCO)
Oct. 2024Cape Town, Western Cape, South Africa
Director & Coffee Enthusiast
Two Terriers CoffeeDirector & Coffee Enthusiast
Feb. 2021 - Oct. 2024Cape Town, Western Cape, South Africa · HybridI develop and implement strategies to drive revenue, align business growth with long-term goals, and optimise resources through effective budgeting and forecasting. ● Enhanced 25% stakeholder engagement and brand loyalty by creating and executing community engagement strategies. ● Secured Gold Award in 2022 at an international tasting competition by demonstrating exceptional product quality and craftsmanship. ● Drove 12% cost reduction and enhanced financial sustainability of business through budgeting, forecasting, and cost control measures. ● Co-founded and directed specialty coffee company; elevated 30% market presence within first year by emphasising quality, sustainability, and community engagement.
Senior Manager: Marketing & Business Development
BPAS ArchitectsSenior Manager: Marketing & Business Development
Mar. 2013 - Jul. 2024South Africa · On-siteI led office construction projects aligned with corporate goals and financial guidelines, identify market opportunities to drive growth and design marketing strategies to boost brand visibility. I also organise corporate events to foster employee engagement and brand advocacy. ● Succeeded in completing 10 office construction projects within time, scope, and budgetary constraints. ● Increased 20% brand presence and 25% ROI by developing and executing integrated marketing strategies. ● Achieved a 15% annual business growth rate by scrutinising, identifying, and capsizing on market opportunities. ● Boosted over 16% productivity levels by establishing and executing robust strategies, policies, and procedures. ● Generated significant cost reduction by administering, analysing, and streamlining procurement and office operations. ● Reduced 10% operational costs and optimised financial growth through budgeting, forecasting, and cost control measures. ● Expanded brand presence across multiple platforms by transforming digital marketing efforts and creating client-centric content. ● Increased 20% team performance and 15% employee satisfaction rates by transforming HR processes, including recruitment, talent management, and performance review systems. ● Fostered positive client relationships and stakeholders' trust by achieving and maintaining high-quality service benchmarks, leading to 93% client retention.
Bartender, Sommelier & Chief Bartender
SeaDream Yacht ClubBartender, Sommelier & Chief Bartender
May. 2010 - Feb. 2013Europe, Baltics, USA, Caribbean & South America · On-siteI led guest services and dining operations, managing a cross-functional team to ensure seamless service delivery. I provided exceptional service, engaging with guests to create a welcoming and friendly atmosphere. ● Prioritized customer satisfaction, continuously enhancing yachting experience. ● Delivered unparalleled guest experiences by coordinating special events and maintaining safety standards.

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