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Work Background
FloQastDirector, Product Management
Mar. 2022 - Oct. 2024In my recent role at FloQast, I had the exciting opportunity to drive the creation and market launch of a brand-new product, setting the stage for a broader multi-product strategy. My focus was on maturing and scaling our Product Management organization, optimizing our portfolio prioritization, ensuring that our R&D efforts were closely aligned with the biggest revenue opportunities.
• Key Achievements: ◦ Unified efforts across eight R&D teams, significantly enhancing our core products that support the vast majority of our clients. ◦ Successfully captured key accounts and expanded our customer base by over 150 new customers each quarter, doubling our annual revenue from $70M to $145M. ◦ Upped our Average Contract Value by 15%, which not only boosted our revenue but also solidified our position in the market. ◦ Led several strategic projects, including crucial integration strategies and expanding our reach into international markets, which opened up substantial new enterprise opportunities.
VerusenDirector of Product Management
Apr. 2020 - Jan. 2022Atlanta, Georgia, United StatesAt Verusen, I laid the groundwork for a structured product management process, enhancing the efficiency and effectiveness of our product development. A major part of my role involved developing competitive research and investor relations strategies, which were key in securing our Series A and B funding.
• Key Achievements: ◦ Managed to cut inventory costs by 10%-25% for our Fortune 1K manufacturing clients, saving them between $10M and $30M each. ◦ Grew our Average Contract Value by 30%, increasing revenues from under $1M to $3.5M and significantly boosting our client base among top-tier manufacturers.
HotSchedulesSenior Director of Product Management
Mar. 2017 - Mar. 2020Greater Atlanta AreaI led a major initiative to revamp our suite of enterprise SaaS applications, from the ground up. This involved not just strategic vision and market positioning, but also hands-on management of a diverse R&D team to deliver the project phases on budget and on schedule.
• Key Achievements: ◦ Generated a $10M pipeline immediately after launch, a testament to our effective go-to-market strategy. ◦ Broadened our development bandwidth by integrating eight additional SCRUM teams from our offshore partners in Vietnam. ◦ Managed a cohesive development and lifecycle strategy across six major applications, ensuring they met our rigorous standards for product integration and market alignment.
HotSchedulesProduct Manager
Apr. 2015 - Mar. 2017Greater Atlanta AreaIn this role, I spearheaded the design and launch of a SaaS application specifically for the Independent Restaurant Market. My approach was very much like running a startup, fast-paced and focused on quick, impactful wins.
• Key Achievements: ◦ Successfully launched the MVP within just a quarter, and significantly grew our customer base to 400 within fifteen months. ◦ Formed strategic alliances that expanded our market potential by thousands of additional customers. ◦ Personally oversaw the sales and implementation for our first 50 customers, setting a high bar for customer satisfaction and engagement.
HotSchedulesVice President of Professional Services, North America & EMEA
Apr. 2014 - Apr. 2015Greater Atlanta Area• Key Achievements: ◦ Turned an unprofitable Professional Services organization into a team driving margin by providing structure, introducing practical processes and renegotiating unprofitable agreements with customers ◦ Led a team of 12 project managers, consultants and implementation analysts driving $5 million in revenue through implementation, and value-add services ◦ Re-organized the consulting and implementation teams under one umbrella
Increased utilization from 40% to 70%
HotSchedulesDirector Strategy & Market Intelligence
Oct. 2013 - Apr. 2014• Key Achievements: ◦ Managed strategic projects that drove integration of five distinct business units ◦ Leveraged competitive and market analysis to define initial pricing and segmentation of all business units ◦ Delivered analysis of key competitors, segmentation and pricing to executive teams across 5 business units ◦ Defined key organization changes and investment required to support international expansion
MacromatiXVice President Consulting
Jun. 2011 - Oct. 2013
MacromatiXAccount Manager
Feb. 2010 - Jun. 2011Greater Atlanta Area
Radiant SystemsManager Business Partnerships - Hospitality
Aug. 2008 - Jan. 2010Greater Atlanta Area
Compris / NCRExecutive Account Manager
Sep. 2007 - Jul. 2008Greater Atlanta Area
Red PrairieProject Lead/Senior Solution Architect
Jan. 2003 - Dec. 2007Greater Atlanta Area
Radiant SystemsSenior Analyst
Jan. 2000 - Dec. 2003Greater Atlanta Area
Popeyes Chicken & BiscuitsMarket Research Analyst
Jan. 1997 - Dec. 2000Greater Atlanta Area
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