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Work Background
BunningsHead of Online Shop
Apr. 2020Melbourne, Victoria, AustraliaDelivering an amazing online experience for customers
NikeDigital Director EMEA
Apr. 2018 - Apr. 2020NetherlandsIn this role Kimberley is focused on driving differentiation and reducing friction across Nike Digital products with a focus on European markets & consumers. Looking to offer all Nike customers best in class experiences online, via mobile apps and in-store where technology seamlessly supports exercising, the Nike brand and lifestyle, and a fun and engaging shopping experience. Responsible for the digital experiences across the consumer journey from discover to purchase for commerce on Nike web, mobile, & social channels.
Rakuten Fits MeChief Product Officer
Jan. 2016 - Apr. 2018London, United KingdomDelivering a market leading fashion recommendation & personalisation engine that supports digital item page recommendations, search & discovery, enhanced cross channel customer experience through leveraging retail expertise and garment technology knowledge through data science and innovative technology. Driving end to end shopper journey benefits and enabling a data driven retailer to harness the power of personalisation for shoppers in fashion based on a shopper preferences, body shapes and apparel purchases to drive conversions, lower returns and increase customer loyalty and engagement. Within this role I have delivered step change in our scale through productising Garment Technologist expertise and building out consumer and retailer facing products. We are now operating at scale across European, US and Asian clients, with millions of users, hundreds of thousands garments covered and thousands of brands in database
Bain & CompanyManagement Consultant
Jan. 2014 - Dec. 2015MelbourneExperienced consultant at Bain & Company helping clients overcome key strategic challenges with a focus on consumer products, retail and financial service industries. Recent projects amongst others include: - Multi-channel optimisation strategy for consumer business supporting digital, contact centre and retail footprint integration and customer experience - Customer experience programme in large multi-site and function customer service centre - Customer focused strategy and transformation in retailer - Pricing and promotion strategy for a CPR business - Strategic partnership design and implementation in a global consumer financial services company In addition to client facing work Kimberley has led projects in Bain Cares a pro bono advisory, volunteer & workplace giving organisation
LDC Portfolio CompanyInterim Management Role
Sep. 2011 - Dec. 2012An interim executive role to improve product management, stock control and management information in a manufacturing business • Introduced a detailed sales forecasting process and designed and implemented operational planning and scheduling tools • Drove down stock holding 50% whilst maintaining availability measures by introducing a robust demand management and product performance review process • Driving visibility of data through the implementation of a data warehouse and tableau reporting that automated core reporting and enhanced the ad-hoc reporting capability • Managing the development of a new website and integration between the transactional system and a Magento content management system • Extended marketing strategy to end consumer to drive demand through resellers and partners. Repostioned brand to the consumer in digital and print marketing
LDC Porfolio CompanyInterim IT & Integration Director
Feb. 2011 - Sep. 2011Interim executive position in an LDC owned insurance outsource claims management and contact centre provider • Identified and delivered efficiency synergies through integrated processes and redesigned an integrated end state claim management process • Responsible for the implementation and delivery of software development initiatives to integrate the businesses and drive improvements across the group • Implemented controls and procedures in the integration, and improved communication across stakeholders • Line management of a team of web and software developers
Lloyds Development CapitalInvestment Manager
May. 2009 - Jan. 2014london, united kingdomAn Operating Manager working with boards and senior management teams to generate value and deliver capital gains from investment through to exit with a key focus on turnaround, integration and operational improvement. Examples of key successes within the portfolio - Created the business plan and route to market strategy for a tech start up which was used to raise a follow on round of funding - Developed the commercialisation and revenue generation strategy of a new product offering to existing and new markets for a software company - Redesigned the sales and delivery process for a B2B Network and Managed Service provider delivering cost savings, delivery & quality improvements - Operational improvements in a contact centre reducing elapsed time by 70% and delivering cost savings of 12% - Delivered 10% EBIT improvement for a pharmaceutical businesss
Lloyds Banking GroupCorporate Markets, Management Trainee
Sep. 2007 - Apr. 2009A rotational graduate scheme with placements across corporate banking and trading floor Sales Analyst, Financial Markets A nine month placement working on the trading floor. Responsibilities included pricing and completing foreign exchange deals with SMEs and large corporate customers, discussing hedging options with mid-market customers and improving the visibility of income for money market trades with the introduction of new management information system Relationship Manager, Corporate Banking In this role I built strong customer relationships with key clients and prospects, introduced over 20 new business leads, developed key customer account plans to identify new sales opportunities across the product range Credit Analyst, Credit Sanctioning Responsible for writing detailed credit reports and financial analysis and sensitivity testing of large corporate and public sector customers to aid lending decision in context of business performance and industry
Manchester City CouncilBusiness Analyst
Jun. 2006 - Sep. 2007• A business analyst for the Manchester Improvement Programme, a Government initiative, encouraging Local Authorities to improve the efficiency of their services. Working with departments to deliver better value for money services via improved processes, organisation changes and formal procurement methods • Responsible for producing Cost-Benefit analysis of service restructures including cost saving scenarios and outcomes and financial modelling to demonstrate value of improvements implemented • Worked with team of 10 that delivered £40m of annual benefits in one year across education, highways and maintenance departments
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